ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Get Sales invested in NRR by conducting weekly deal reviews and stipulating sales commission based on Customer Success acceptance of customers.

Conference 98

Conference Customer Success Leadership Sales 98

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Then, over the coming months, we will present more in-depth discussions of the significant conference components to help you improve your CX program. Who was there?

Conference 98

Conference Groups NPS Net Promoter Score 98

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer Customer Care Leadership 222

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. link] Robb Origer, Vice President, Field Services Robb Origer has 25+ years of broad experience in operations, service, and sales.

Management 41

Management Automotive Leadership Effort Score 41

CloudCherry

DECEMBER 12, 2017

Deborah Eastman , who has held leadership positions in various functions such as sales, marketing, and professional services, will help inform CloudCherry’s Go-To-Market strategy in the US, and help amplify their rapidly growing presence & competitive differentiation.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out. Now: Schedule online meetings. Haircuts: Before: A hairdresser cut my hair.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Does it align with your own?

Contact Center 294

Contact Center Travel Culture Meeting 294

Customer Bliss

JUNE 14, 2019

There’s also an opportunity to answer questions which can be asked anonymously, which helps leadership stay on the pulse of what’s going on and what people are worried about. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month. Rethink Training and Hiring Practices.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged. It requires courage and real leadership.

Exercises 246

Exercises Customer Centricity NPS Culture 246

Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Sales Alignment. Product Alignment.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Customer Bliss

MARCH 14, 2017

Brainshark is a sales enablement and product suite company in Massachusetts; their customer experience efforts were profiled in Forbes recently. The sales cycle, implementation, and post-implementation had to focus on “Here are three things you believe will improve in your business because of our product.”

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Sports Customer Journeys 113

Customer Bliss

MAY 31, 2018

Antonio has a lot of experience blending marketing and sales. Based off his experience in marketing and sales, and managing an Air Liquide branch, he realized that improving customers’ lives is meaningful and wanted to be a part of that. Unless you know exactly what you’re talking about, everything will be so intangible and blurred.

B2B 107

B2B Industry Leadership Conference 107

InMoment XI

APRIL 3, 2023

However, it wasn’t until a couple of years ago that our leadership team asked me to lead the effort to rethink and revamp our CX program: Elevate. Here’s an example: Previously, we sent a post-sales survey to buyers after our sales team closed a deal. The case studies in the books made sense.

Tips 195

Tips Touchpoint Customer Centricity NPS 195

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

C3Centricity

APRIL 2, 2018

Seat-at-the-table and leadership. If you want to learn more about what they are doing, check out the discussions on the topic in last year’s ESOMAR conference in Amsterdam. Sales funnel’s level distribution. Functional talent blueprint. Ways of working with the Line. Self-determination. Impact and truth culture.

Handbook 275

Handbook Marketing ROI Social Media 275

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” You may not work directly in customer service or sales, but you can provide this kind of happiness for your customers. . Improving employee happiness raises sales by 37%, productivity by 31%, and accuracy of task completion by 19%. ” Feels good, doesn’t it?

Training 197

Training Course How To Healthcare 197

The DiJulius Group

APRIL 5, 2022

This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant! The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group.

Conference 72

Conference Customer Service Culture Loyalty 72

C3Centricity

MAY 1, 2018

. #2 Meeting company quotas: Instead of company quotas on the number or proportion of new product launches, a better target is a percentage of sales. This should eliminate all but the very best ideas, which are expected to increase sales rather than merely replace current products. #3 Team #Leadership Click To Tweet.

How To 220

How To Innovation Leadership Meeting 220

Beyond Philosophy

NOVEMBER 10, 2014

Despite understanding, many organizations still reward on operationally focused Key Performance Indicators (KPIs) like sales and productivity. Most organizations choose to focus on sales as their KPI. If you have all of your incentives tied to sales and productivity, that’s what will be the focus your team’s efforts.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Investigators by 360Connext

JUNE 20, 2018

We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy. It Starts with A Sale. The Customer Experience begins before the sale, and if your prospects feel their experience with your brand is anything less than divine, they might never make it to even consider a purchase.

Engagement 179

Engagement Social Media Sales Loyalty 179

ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link]. Mark Your Calendars Now! .

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. Starting earlier in their careers will build tactical business and leadership skills more quickly.

Interaction 110

Interaction Customer Success Conference Industry 110

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. Increasing online prospects, lead generation and sales. Consumer interactions have changed as well.

Strategy 152

Strategy Self Service Customer Journeys B2B 152

Experience Investigators by 360Connext

AUGUST 23, 2018

What if the customer doesn’t receive the sale price as promised? Part conference and part expo, Customer Contact Week (CCW) is the largest customer contact event series in the world! How does that make someone feel? Is there a long line or confusion about where to even line up? What’s the signage like?

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Blog Customer Engagement Customer Experience Featured conferences customer experience speaker customer feedback events linkedin SXSW technology webinar' It’s that time of year again!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 85

Training Sales Strategy Study 85

Customer Bliss

MARCH 28, 2018

When I was first starting out, there weren’t as many books and conferences, but now we have more resources that I wish I had access to this earlier. Business to Business Customer Experience Leadership with Tabitha Dunn. I would have advised leadership to get things done by a basic block and tackle structure.

B2B 171

B2B Chief Customer Officer Net Promoter Score Culture 171

Customer Bliss

APRIL 25, 2019

Jon shares that customer success is a combination of customer-oriented operations enacted during the pre-sales cycle, the initial implementation of the solution, and post-sale relationship development with customers. ” The sales team communicated the ROI and the value the customer was going to receive. .”

Chief Customer Officer 170

Chief Customer Officer Customer Success B2B Consulting 170

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking'

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG?

Customer Success 98

Customer Success Conference Leadership Omni-Channel 98

Beyond Philosophy

NOVEMBER 4, 2014

A spa might have a seating arrangement that brings you closer to the spa products for sale, naturally encouraging the patrons to browse. Even in the Business-to-business environment when getting construction equipment serviced, what is the layout of the site? If you would like to follow Beyond Philosophy click here.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130