Lithium

JANUARY 7, 2021

The Khoros team has best-in-class video conference, chat, and collaboration tools in place to ensure that we can operate our business as usual, whether we’re in the office or working remotely. All Khoros staff will have limited travel. My leadership team will have to approve any travel.

Conference 52

Conference Travel Policies Video 52

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. So, here is Part 2 – everything that went down on that stage on the second day of the conference. **. Opening Remarks: Goodbye Customer Centricity, Hello Customer Obsession.

CRM 69

CRM Ecommerce Travel Fashion 69

Maru Group

APRIL 8, 2020

In this current environment in which conferences are being postponed and travel restricted, the opportunity for the industry, clients and agencies, to share expertise and learn together how behavioral science can grow brands and businesses is becoming more limited. Dates and Times: April 23, May 7, June 4, and July 9 at 12 pm Eastern.

Management 52

Management Conference Travel Innovation 52

ShepHyken

MARCH 12, 2021

With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Read Shep’s latest Forbes article: Leadership Actions to Take During the COVID-19 Pandemic. Consumer interactions have changed as well.

Strategy 148

Strategy Self Service Customer Journeys B2B 148

Lithium

MARCH 13, 2020

The Khoros team has best-in-class video conference, chat, and collaboration tools in place to ensure that we can operate our business as usual, whether we’re in the office or working remotely. All Khoros staff will have limited travel. My leadership team will have to approve any travel.

Conference 40

Conference Travel Policies Video 40

AWS Machine Learning

SEPTEMBER 12, 2022

AWS is a Global Diamond Sponsor of the conference. In his spare time, he enjoys traveling, going to the beach, and spending time with his dog Bolin. Available sessions. Register for free for access to this content, and be sure to visit our sponsor page to learn more about AWS solutions powered by NVIDIA. See you there!

Conference 86

Conference Training Travel Meeting 86

ShepHyken

MARCH 20, 2017

As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . While this article has a focus on the travel industry, don’t let that stop you from reading it. While this article has a focus on the travel industry, don’t let that stop you from reading it. And, the article makes a great point.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability.

Customer Success 52

Customer Success Data ROI Conference 52

John Paul

JULY 29, 2020

Prior to this, I worked for 20+ years in the travel and hospitality industry, including for a global travel and hospitality consulting company where I was Vice President / General Manager, Canada. We continue to evolve, adapt and make adjustments with the ever-changing status of the travel industry.

Management 52

Management Hospitality Travel Entertainment 52

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

Resources 69

Resources Conference Analysis Analytics 69

Bold360

MARCH 12, 2020

Weather can create further complications for air travel, as can flight delays and global travel restrictions. Time for travel represents time not allocated for other, potentially more productive uses. No travel time means more time for work, family and things you care deeply about. Register here. Wait times can be long.

Travel 52

Travel Conference Wait Times Resources 52

Beyond Philosophy

OCTOBER 25, 2019

As a certified Customer Experience Professional, he helps organizations and leadership change to improve their experience for their team members and customers. ” They saw consumers were looking for ways to travel differently and find better deals. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D.,

Hotels 104

Hotels Travel Hospitality Consulting 104

Customer Enthusiast

OCTOBER 26, 2018

I’ve heard from many company executives across industries at conferences and in other, more intimate, settings and left disaffected by their hyperbole. It needs to be actuated: modeled by leadership, embedded in the hiring and onboarding processes, and integrated into its performance management system.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Beyond Philosophy

NOVEMBER 4, 2014

Some trains in England have lavender pumped into the carriages to create a calming travel experience. We did some work for one of the Courier companies and in their retail outlets they had flowers that created an appealing scent. Disney uses Popcorn and other smells to attract people to their services.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

Oracle

JANUARY 17, 2018

Expect to see more live video used to give behind the scenes tours, share thought leadership such as conference presentations, TED Talk-type events or breaking news, expand live entertainment events to a broader audience, and showcase travel destinations through the eyes of influencers.

Trends 52

Trends Marketing Chatbots Video 52

SurveySensum

APRIL 1, 2024

Trust is not easily gained but can be a distinguishing factor that sets a business apart, resonating deeply with consumers and potentially leading to market leadership. Thought Leadership and Expertise By sharing expertise through blogs, startups can demonstrate their depth of knowledge and insights into industry trends.

Brands 52

Brands Case Study Social Media Feedback 52

Micah Solomon

JULY 12, 2014

Are you planning on hiring a keynote speaker for a corporate event, industrywide conference, or executive summit? Solomon: Can you give me a conference-planning best practice or three? Conferences try to pack too much in, and you’ll accomplish more if you create networking moments besides at lunch or dinner. And does it matter?

Conference 40

Conference Travel Hospitality Leadership 40

BirdEye

MAY 3, 2023

The platform’s well-crafted SEO strategy has enabled them to reach the peak of search results for various keywords surrounding travel queries. Live events and conferences Hosting events promote audience engagement, lead generation, and networking opportunities.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Amity

JUNE 11, 2018

Establishing your leadership from day one will go a long way in making sure you have the right model and operational efficiency. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference).

Customer Success 91

Customer Success Self Service Case Study Customer Retention 91

COPC

AUGUST 10, 2016

will be participating at the International Airlines Reservations Executives (IARE) Annual Conference to be hosted at the Margaritaville Beach Resort Hotel in Hollywood, FL. This research, which targets the travel and hospitality industry, was conducted by COPC Inc. and research partner Execs In The Know. Andrew Crenshew, COPC Inc.,

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

ijgolding

SEPTEMBER 13, 2016

The hotel was completely full due to a wedding party AND a conference. The conference I mentioned earlier was in full swing when we arrived on the Friday night – the entire hotel was overrun by it. There was little explanation – an error had been made and there was nothing they could do about it.

Hotels 120

Hotels Customer Experience Conference Customers 120

Myra Golden

APRIL 10, 2017

Months later I could see George beginning to blossom in the areas of leadership, public speaking and championing ideas. I scheduled the conference room, handled the lunch catering, put together the agenda and facilitated the meeting. This delegation empowered my employees with opportunities for planning, leadership and public speaking.

Call Center 73

Call Center Management Exercises Meeting 73

Chadwick Martin Bailey

NOVEMBER 13, 2020

After that, I sold timeshares in Newport, RI, and moved on to selling conference event space for a beautiful resort location on Cape Cod. These early jobs gave me an intimate look at the customer experience that I needed when I later become the lead of CMB’s Travel & Hospitality practice. and forge a new path.

Travel 52

Travel Entertainment Hospitality Ecommerce 52

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Yes, there’ll be travel and calendars to coordinate. Running your procurement process with a virtual approach saves you on travel expenses or the cost of hosting. The Kick-Off: Vendor Meeting Best Format: Virtual. Many (maybe most?)

Contact Center 294

Contact Center Travel Culture Meeting 294

SurveySparrow

FEBRUARY 13, 2023

This post packs a double whammy of sorts because it’s also in collaboration with Running Remote, the world’s largest remote work conference. Is there anything you have noticed about our leadership team that stands out to you? Where are you hoping to travel to next? What do you like best about the company culture?

Examples 52

Examples Culture Social Media Video 52

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Social Media 45

Social Media Conference NPS Customer Success 45

ClientSuccess

APRIL 27, 2017

As we travel the globe and talk with customer success leaders, one of the most frequent asked questions is, “What are the metrics I should be tracking and measuring to help my organization embrace customer success?”

Metrics 41

Metrics Customer Success eBook Culture 41

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Avaya

OCTOBER 20, 2016

ATF has historically been a technical conference, and our IAUG attendees will have a choice of breakout sessions that will add a new dimension to the education they’ll already be receiving. It also makes sense to hold both of these events under one umbrella.

Groups 40

Groups Conference Travel Engagement 40

Natalie Petouhof

JULY 14, 2015

Every year the Constellation SuperNova Awards recognize eight individuals for their leadership in digital business. In its fifth year, the Constellation SuperNova Awards will recognize eight individuals who demonstrate true leadership in digital business through their application and adoption of new and emerging technologies. .

Case Study 40

Case Study Leadership Innovation Travel 40

Amity

DECEMBER 22, 2014

Establishing your leadership from day one will go a long way in making sure you have the right model and operational efficiency. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: computer/tablet, phone, system accounts (CRM, email, audio/video conference).

Customer Success 64

Customer Success Self Service Case Study Customer Retention 64

Russel Lolacher

JUNE 5, 2022

And he funfact keynote speaker for inspiration that for an inspiration day conference in Sweden, Sweden, congratulations to all that tech guy. And the important thing is that that leadership, we jump in, say hi, and then we leave. I’m in this conference room in a meeting. Connect with Brandon on his platforms: Website.

Communication 93

Communication Technology Employee Engagement Conference 93

Amity

JULY 22, 2016

Establishing your leadership from day one will go a long way in making sure you have the right model and operational efficiency. There will be infrastructure costs so plan to at least budget for the following: Standard IT costs: Computer/tablet, phone, system accounts (CRM, email, audio/video conference).

Customer Success 48

Customer Success Self Service Case Study Customer Retention 48

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Aimee Lucas. Bill Quiseng. Bruce Temkin. Dan Gingiss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Beyond Philosophy

JUNE 23, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. An online travel products retailer, offering 1 million air miles to the winner, generated more than 60,000 names in 90 days, almost all of whom were new to the site. Michael Lowenstein, Ph.D., Another sweepstakes program secured 126,000 registrants.

Wireless 60

Wireless Marketing Advertising e-support 60

Beyond Philosophy

JUNE 1, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. The example cited is Starwood Hotels and Resorts where, through its Starwood Preferred Guest (SPG) program, there is a focus on personal leisure travel rewards for high-spending frequent guests. Michael Lowenstein, Ph.D.,

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60