Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Understanding Tester Engagement Through Metrics (Cheat Sheet + Worksheet). Delta ’20: The Virtual Customer Validation Conference. The Tester Engagement Pocket Map. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 100

Customer Experience How To Chief Customer Officer Roadmap 100

Elevio

OCTOBER 14, 2018

From a humble beginning, along our journey at Elevio we’ve hit a number of internal milestones that are more meaningful to our situation like raising a seed round, reaching profit, numerous product releases, major customer wins, and some epic product usage metrics. This is one metric where it pays to be a pessimist.

Self Service 107

Self Service Metrics Course Roadmap 107

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

Lithium

MAY 4, 2021

Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Khoros Roadmap Webinar Tuesday, June 8 • Register today! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Self Service 52

Self Service Social Media Roadmap Insurance 52

Amity

JULY 10, 2017

Customer Success Managers often focus the QBR conversation around various metrics and information related to the client. They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. Paul Philp , Amity.

Self Service 63

Self Service Metrics Roadmap ROI 63

Gainsight

APRIL 29, 2019

A: In most of the organizations I work with, we do meetings with CS teams where Product will go through the product roadmap to make sure they’re addressing the right things. How can Product teams can orient their product roadmap strategies to drive business outcomes? Q: Is there a business metric product leaders should focus on?

Roadmap 14

Roadmap Conference Sales Meeting 14

NetBase

OCTOBER 22, 2018

All that learning made us hungry, so we fueled up with a yummy lunch before starting the conference proper with a terrific keynote address. Michael Fein , SVP Strategic Insights & Analytics at PMK*BNC ran down the metrics that matter, and how to keep the C-suite in the loop with easy and clear measurements of progress.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course! C3’s Just Another Word for Networking over Tunes.

CEM 40

CEM Roadmap Contact Center Conference 40

ChurnZero

SEPTEMBER 25, 2020

To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). When you look at your entire roadmap from ideation to go-to-market, there are opportunities to involve Customer Success in every single step. Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Gainsight

APRIL 8, 2021

This is where you will learn about building a CS team, identifying the right strategy for your organization, and measuring the right metrics for success. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JUNE 7, 2022

During the conference, award submissions will be on display for attendees to read. Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Khoros Roadmap Webinar Watch On Demand. Read the full release article. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Gainsight

JUNE 11, 2021

Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. It’s a simple and effective change that will alter how you interact with your customers forever! But it’s really important to go deep with these interviews.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. ” An evolving approach to education.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

ChurnZero

OCTOBER 31, 2023

Finally, these features werent on the roadmap. In his presentation at BIG RYG , the Customer Success Leadership Conference, he identified 11 such issues that seem to happen more frequently. Weak definitions of onboarding and implementation Jeff believes the term onboarding is too squishy and hard to track with metrics.

Sales 52

Sales Resources Customer Success Metrics 52

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. Measurement through Metrics and Lithium Social Intelligence (LSI). Please see below for the full course descriptions and other important details. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Magazine

JULY 11, 2023

Regularly review and adjust your product roadmap based on market insights and customer feedback. Embrace a data-driven approach, leveraging analytics and metrics to inform your decisions. Seek professional development opportunities, such as workshops, conferences, and online courses, to enhance your skills and knowledge.

Management 40

Management Roadmap Trends Conference 40

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. The programing was packed with 15+ hands-on “The Playbook To” session from top CROs, CMOs, and CCOs, all with the focus of helping you to scale faster.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Gainsight

NOVEMBER 15, 2023

This redefinition has come with a fresh understanding—community isn’t just about metrics or member counts; it’s about driving tangible business value and enhancing the customer experience. Stokowski walked attendees through our Generative AI roadmap, powered by Horizon AI , the most mature, robust AI engine for CS on the market.

Self Service 52

Self Service Customer Success Roadmap B2C 52

AWS Machine Learning

MAY 8, 2023

The MLflow Python SDK provides a convenient way to log metrics, runs, and artifacts, and it interfaces with the API resources hosted under the namespace /api/. He regularly speaks at AI and machine learning conferences across the world including O’Reilly AI, Open Data Science Conference, and Big Data Spain.

Policies 84

Policies Resources Government Groups 84

CustomerSuccessBox

DECEMBER 4, 2018

Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. What you should focus on are customer metrics like product adoption, product stickiness, and other leading metrics which are going to help you achieve your internal KPIs. This is a reactive approach and is NOT true.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

ChurnZero

DECEMBER 20, 2019

Being able to have difficult conversations with customers, being able to lead customers proactively, and being able to have metrics-driven conversations is what the new Customer Success Manager (CSM) is expected to achieve. Making customers happy is no longer good enough. . . C S will undergo its first pressure test; be prepared. .

Customer Success 61

Customer Success Chief Customer Officer ROI Sales 61

Kustomer

JANUARY 13, 2022

Today I’m excited to share one the most popular sessions from our recent Kustomer Now annual conference – putting the customer at the center of finserv universe. Hi everybody at the Kustomer Now conference. As well as WhatsApp, that’s something that’s on our roadmap for the near future. But thank you.

Self Service 81

Self Service Omni-Channel Customers Social Media 81

BirdEye

OCTOBER 17, 2023

Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. Top performing content – To understand what’s working with detailed performance metrics for impressions, reach, and results. The session is also recorded and will be available at the end of the conference. Have a great rest of the day.

Brands 59

Brands Social Media Multi-Channel Tools 59

Amity

OCTOBER 31, 2016

What metrics do you watch closely? The metrics we watch are continuously evolving as a result of the unique nature of our customers, but overall we do tend to watch a lot of metrics. Here at Uberflip, we are blessed to have a platform that readily surfaces key metrics when it comes to this type of outcome-based data.

Customer Success 0

Customer Success Customers Metrics Sales 0

NetBase

OCTOBER 7, 2019

FleishmanHillard sharing four concrete ways to ditch vanity metrics in favor of more reliable, informative, and impactful measurements that will help drive strategic value to your organization. A Roadmap to Meaningful Content.

Analytics 8

Analytics ROI Brands Social Media 8

Chattermill

SEPTEMBER 4, 2018

NPS can help identify your brand’s advocates, drive your product roadmap, alert you to customers in danger of churning, and which customers you should approach for stories. They use NPS as the most important metric. Think coffee shop, conference, meetup, canteen and many other situations. Slack CMO (2014-2017), Bill Macaitis.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

Gainsight

MAY 18, 2023

Customer Cheat Sheet This feature generates a narrative customer summary that includes key customer metrics, strategic priorities, a prioritized list of product requests, recent escalations, open tickets, executive changes, and more. The latest release expands the focus of Horizon to encompass generative capabilities, including the following.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

SmartKarrot

FEBRUARY 8, 2022

Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle. Categorize the customer profile following the segmentation and lead business reviews based on the customer profile.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

SurveySensum

JULY 14, 2020

She has been featured as a speaker at conferences and Customer Success publications and has been consistently voted top Customer Success Influencer for the past 7 years. Debbie Akwara – CX-Preneur, CX Author, CX Conference Speaker. She also frequently shares her ideas in conferences, blog posts, and podcasts.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132