DCX

DECEMBER 22, 2024

Companies that use AI personalization see happier customers, stronger loyalty, and more sales. The CX Leader’s Guide to Organizational Buy-In is your blueprint for getting every department—whether it’s customer service, sales, product, tech, finance, or HR—aligned with customer-centric practices. The payoff?

Retail 52

Retail Self Service Tips Customer Centricity 52

Natalie Petouhof

APRIL 13, 2016

The keynote from Mark Zuckerberg detailed Facebook’s 10-year technology roadmap, and the ways those technologies will help bring people together and give everyone a voice. Covering Marketing, Sales, Service and Social Networks. drnatalie petouhoff, Constellation Research.

Conference 40

Conference Roadmap Social Media Video 40

Kayako

FEBRUARY 13, 2019

If you split the commercial relationship between sales and customer success, I would examine if there was a segment of your customers who would renew and organically grow a single CSM on the account vs. having two resources (sales and CSM) on the account. As you grow and as your customers mature, so too should your segmentation.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team.

Leadership 79

Leadership Customer Success Roadmap Conference 79

DCX

JANUARY 19, 2025

Source SX Live 2024: Binge-Worthy Support Insights Last October, the Support Experience Conference (SX Live 2024) brought together industry pros to share cutting-edge insights and AI innovations for support. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for.

Travel 52

Travel Customer Centricity Culture Brands 52

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. A Roadmap to Meaningful Content. But wait, that was only the first day at each conference! NetBase LIVE NY. How Warner Bros.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

Centercode

APRIL 9, 2020

The Delta ’20: Virtual Customer Validation Conference saw over 400 Customer Validation professionals from companies like Bose, Roku, Autodesk, TechSmith, and countless others. He also shares insights into our roadmap for 2020. Do you have anything on the roadmap to accommodate that B2B2C experience?

Roadmap 72

Roadmap Conference Engagement Feedback 72

Gainsight

APRIL 29, 2019

Sales sits over there. A: In most of the organizations I work with, we do meetings with CS teams where Product will go through the product roadmap to make sure they’re addressing the right things. We created a process between Product, Sales, and CS that identified the right customers for these types of things.

Roadmap 14

Roadmap Conference Sales Meeting 14

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. There is no statistical difference in renewal rate when Sales Executives are responsible for renewals versus when the Customer Success team oversees renewals.”.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. . Reference Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Gainsight

APRIL 17, 2019

Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.

B2C 79

B2C Software Roadmap Meeting 79

Gainsight

APRIL 8, 2021

There is an age-old question in many organizations—how to perfect the pre and post-sales handoff. Like Grace and Frankie , Sales and CS are always better together. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies.

Roadmap 59

Roadmap Conference Customer Success Sales 59

Circular Edge

JUNE 17, 2020

One customer case study featured Emser Tile, who implemented Oracle CX Cloud to automate their marketing & sales processes from customer inquiry to order. and hear two more customer case studies that included best practices for delivering Integrated ERP/CX Digital Experiences across marketing, sales, service & more.

Resources 52

Resources Case Study Study Conference 52

AWS Machine Learning

NOVEMBER 16, 2023

Imagine being able to search for properties listed for sale or rent. IJCCI 2016-Proceedings of the 8th International Joint Conference on Computational Intelligence, 3, 62–68. Proceedings of the 38th International Conference on Machine Learning, in Proceedings of Machine Learning Research. References Ahmed, E. & Moustafa, M.

Training 107

Training Data Video Conference 107

DCX

SEPTEMBER 29, 2024

Digital Twins Can Help You Make Better Strategic Decisions (hbr.org) AI Cashiers Debut in Moscow Metro aismartzone A post shared by @aismartzone The Moscow Metro is testing AI-powered digital cashiers that mimic human interactions for ticket sales and customer service.

e-support 86

e-support Customer Centricity Apparel Leadership 86

Totango

NOVEMBER 3, 2022

That’s the question that Sumo Logic Chief Customer Officer Dione Hedgpeth and Totango President & COO Jamie Bertasi discussed during their session at the TSIA World: ENVISION conference. Enhancing product roadmaps and improving net retention. Be sure to watch the full video below for even more helpful tips. .

Customer Journeys 62

Customer Journeys Tips Chief Customer Officer Healthcare 62

ChurnZero

SEPTEMBER 25, 2020

Here are some other suggestions for how Product can really get to know their customer: Attend Customer Success and Sales calls. To regulate your customer feedback flow and better prioritize your roadmap, you first need to quantify feedback urgency (and the cost of delaying it). Go to customer onboarding and training sessions.

Customer Centricity 76

Customer Centricity Customer Success How To Roadmap 76

Gainsight

MARCH 25, 2021

To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. Across two days, we’ll have sessions to choose from covering topics such as customer success fundamentals, product adoption, end-to-end value, and alignment between Sales and CS.

B2C 52

B2C B2B Roadmap Conference 52

BirdEye

MARCH 17, 2023

This focus area can be sales, finance, marketing, HR, and niche operations. Although certain weeks or months may yield record-breaking results, there may be distressing indicators such as declining sales or cash flow issues, or an inability to expand at the desired rate. Demotivated workforce and high staff turnovers.

Consulting 98

Consulting Social Media Financial Strategy 98

Gainsight

FEBRUARY 16, 2021

And there were so many memories along the way, many from our Pulse conference. While “trade shows” and “user conferences” in tech are tried and true practices, we found that we could do much more. Product, Marketing, CS, Sales, and other functions focused their deliverables around the event.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

Gainsight

APRIL 23, 2019

Tip #2: Inventory requests for easier product roadmap planning. Sometimes planning your product roadmap can feel like a giant game of tug-of-war. Product managers often have to balance competing interests among stakeholders, especially when dealing with product roadmap planning. It was my first time at a Pulse conference.

Tips 49

Tips Management Roadmap Conference 49

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Ready to register for Oracle Modern CX 2020? CX Commerce Experts Meetup.

Conference 40

Conference Roadmap Tips Feedback 40

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

West Monroe

DECEMBER 12, 2021

This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement. “Figure out how to do more with less” could have been the unofficial slogan of the conference.

Conference 40

Conference Technology Fashion Software 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ). With Cloud being a key theme at the conference, what does its future mean for certain roles, such as the CNC?

Innovation 40

Innovation Apparel Conference Roadmap 40

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ). With Cloud being a key theme at the conference, what does its future mean for certain roles, such as the CNC?

Innovation 40

Innovation Apparel Conference Roadmap 40

Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. If a remote QBR is arranged, ensure a reliable and simple video conference tool is used, and connect 5 minutes ahead of time. During the QBR.

Self Service 63

Self Service Metrics Roadmap ROI 63

ChurnZero

OCTOBER 31, 2023

Clearly, they werent getting the value out of the product that was promised during the sales cycle. First, the company was a startup that was eager for a sale, so the CEO at the time had promised customized features that hadnt been built yet to close the deal. Finally, these features werent on the roadmap.

Sales 52

Sales Resources Customer Success Metrics 52

Wired and Dangerous

MAY 8, 2021

There are some exceptions, e.g. a sports dub, a goods train, a clothes-brush, a sales conference. The Taliban agreement promised that the date and modalities for a permanent ceasefire would be announced along with a future political roadmap of Afghanistan. The first noun is usually singular. not a WATER and not a-music.

Government 91

Government Insurance Policies Training 91

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. Sales won’t pass GO and collect until a customer is successful. . Sales and CS collaborations create “pods” of sales.

Customer Success 61

Customer Success Chief Customer Officer ROI Sales 61

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. ” An evolving approach to education. “The other focus was on delivering superior CX, while cutting operational costs.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. 11-12pm Weekly sales enablement meeting: Knowing our product inside and out is imperative to doing our job well. Today’s goal is to run through any new feature releases and talk roadmap.

Customer Success 48

Customer Success Management Roadmap Training 48