ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. conference and in his article, Welcome to Churn Nation, The 9th Biggest Country in the World You’ve Never Heard of — But Are Living In. Did you know that 1.8 trillion).

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Training 85

Training Sales Strategy Study 85

ClearAction

MAY 25, 2023

Use the translation box to point out to your Senior Leadership Team how these massive customer experience savings contribute significantly to sales velocity, earnings per share, compound average growth rate, return on assets, customer lifetime value, etc. The table above is a glimpse of our root cause resolution. This is a weak foundation.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

InteractionMetrics

JANUARY 7, 2025

With over 75 CX practitioners joining the conversation, we dove into the heart of customer journey mappingas a tool for creating experiences that drive ROI. Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room. To watch the recording, click here.

Customer Journeys 52

Customer Journeys Strategy Consulting B2B 52

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. and continuing VoC education (certifications, conferences, etc.). Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth).

ROI 54

ROI Feedback Survey Financial 54

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. “The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists. Yesterday, finalists were announced via Facebook Live.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Circular Edge

FEBRUARY 29, 2024

Held in Chicago, Illinois, April 10-12 at the McCormick Place convention center, Modern Customer Experience 2018 will bring together thousands of marketing, commerce, sales and customer service professionals to share best practices and insights on meeting the expectations of today’s empowered customers.

Sales 52

Sales Conference ROI Customer Relationship Management 52

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

MAY 3, 2023

Using PR, Tesla has successfully built a strong reputation for innovation, sustainability, and cutting-edge technology, resulting in increased sales and customer loyalty. Influencers have a dedicated following that values their opinions, which can translate to higher engagement and sales for your business.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. In fact, 67% of a decision on what to buy in B2B sales is completed before the customer even talks to a sales person. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference. And smart data is a huge opportunity for companies.

Conference 40

Conference Report Social Media Case Study 40

Horizon CX

JUNE 10, 2022

A program with a goal such as that can only last so long until the question of return on investment (ROI) arises and it can be proven that a higher NPS score has a direct correlation to improved business outcomes. Where score-chasing becomes the primary objective of CX, programs like those tend to end abruptly or slowly disappear.

Customer Journeys 130

Customer Journeys System Net Promoter Score Chief Customer Officer 130

Customer Enthusiast

MARCH 26, 2024

Today’s blog post is a part of a series of posts that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned the difference between return on investment (ROI) and return on experience (ROE).

Return on Investment 62

Return on Investment ROI Conference Measurement 62

SurveySensum

SEPTEMBER 8, 2023

Cross-functional Collaboration Between Teams: Create clear communication between different departments, such as customer support, product development, sales, etc. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0: This observation invented the concept of “ Earned Growth.”

NPS 52

NPS ROI Social Media Effort Score 52

Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS. Sales Alignment. Complains about the Sales team.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Zeisler Consulting

OCTOBER 29, 2020

That’s a common question often used to kick off conversations on many webinars and conference chats. The recipients of the feedback can be anywhere along the Customer’s value-chain and journey; from product development to UI improvements on your website, to the sales process, to even yes, your Customer Support organization.

ROI 81

ROI Customers Feedback Conference 81

Heart of the Customer

OCTOBER 16, 2014

We also structured it with a pilot group, and tracked leads and sales to show that the ROI assumptions were valid. Over many months I presented the case for CX several times, and continually refined it as we researched more and more about best practices.

Leadership 107

Leadership Comparison Training Analysis 107

Amity

MAY 5, 2017

Wynne’s roots are in sales starting with a named account position at Monster Worldwide where she grew revenue from $5M to $25M in five years. At Seal Software, the Customer Success team gets involved before the sale closes. Any tips on aligning Customer Success with Sales?

Tips 73

Tips ROI Software Customer Centricity 73

BirdEye

APRIL 4, 2023

It also shows how much money you expect to bring in from sales or investments during that same period. The next step is to estimate the expected sales volume across various product lines or services the company offers. However, monthly budgets precisely track and analyze expected sales figures and related expenses for each month.

Financial 98

Financial Resources Sales Insurance 98

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Sales Velocity is another key to LTV. Sales Velocity is influenced in this order, from bottom to top of this list: MRR (monthly recurring revenue; a customer’s repeat purchases). XM annuities generate massive ROI.

Metrics 62

Metrics Management Effort Score ROI 62

ClientSuccess

NOVEMBER 22, 2022

As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. You might consider combining your marketing, sales, and customer success teams into a single “Revenue Team” This approach may increase sales significantly and involve more customers in your marketing initiatives.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

Seaton CX

DECEMBER 6, 2022

You stride confidently into the conference room. Nobody questions the ROI of Human Resources or Sales—they’re accepted as necessary parts of the business. Scratch that. Let’s try again. You connect confidently to the Zoom call. These sweatpants mean business. But CX is not so pedestrian.

Leadership 75

Leadership Conference ROI Meeting 75

ChurnZero

OCTOBER 30, 2020

At BIG RYG, ChurnZero’s annual Customer Success conference, we hosted a panel discussion featuring CEOs of SaaS companies that are (re)defining the future of customer success, engagement, and experience. Customer Success Compensation Catches Up to Sales. Customer Success drives a double benefit in the ROI.”. It’s about adoption.

Customer Success 93

Customer Success Net Promoter Score Effort Score NPS 93

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. Cost of sales with current models not optimized to cost effectively land XaaS customers.

Customer Centricity 66

Customer Centricity Customer Success e-support Conference 66

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. But wait, that was only the first day at each conference! Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Gainsight

DECEMBER 16, 2021

What’s the ROI of Customer Success?”. If you want to start a fight (or at least a spirited debate) at a Customer Success conference, yell the following question and run out of the room: “Should CSMs own renewals?”. I’m addressing this post to the head of “post-sales” in your company. – Albert Einstein. “I

Chief Customer Officer 72

Chief Customer Officer Customer Success Sales Conference 72

Wootric CX Blog

MAY 4, 2020

The ROI from increased referrals, cross-sells and upsells. Consider creating a similar forum for your customers—a live video conference where they can come together, connect, and share their wisdom and support. No sales pitch, no agenda; just a virtual coffee meeting to talk about whatever’s on your mind. About anything.

Customer Success 82

Customer Success Net Promoter Score Effort Score ROI 82

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

BirdEye

FEBRUARY 21, 2023

These activities are designed to build brand awareness, drive sales and engagement, manage customer relationships, and promote products and services. When used effectively, social media marketing can be a powerful tool for driving sales and growing a business.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Add to it that leadership also wants to have an ROI. Communication is critical for achieving both personal and sales goals. The implementation team will have their work cut out for them. Communicate.

Culture 114

Culture Customer Service Leadership Airlines 114

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Social proof is the new marketing. It’s also important to tell your advocate’s stories.

B2B 66

B2B Report Social Media Marketing 66

BirdEye

MARCH 4, 2024

A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Nurture cold leads by positioning your brand as a trusted advisor rather than pushing for an immediate sale. Table of contents What is a drip campaign?

Marketing 111

Marketing How To Multi-Channel Tips 111

Call Experts

NOVEMBER 20, 2019

digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . .

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Magellan Solutions

MARCH 17, 2021

To create a successful lead generation strategy you need it to be able to convert your audience into sales. . Budgets are also watched under an ROI-focused microscope. Subscriptions are equipped to track leads’ response to different sales content. Can social media actually increase B2B sales? . Slow speed.

B2B 52

B2B Social Media Advertising Sales 52

Amity

FEBRUARY 2, 2016

The conference speakers include some of the most experienced and visionary thought leaders in the Customer Success community. May 10-12 - Pulse 2016 Conference. January 13 - How to Build a Customer Success Culture with Strong Sales Alignment & Collaboration. The ROI of Customer Success Software. • Whitepapers.

Resources 80

Resources Customer Success Customers Customer Retention 80

Gainsight

JUNE 9, 2021

Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? They also discussed measuring ROI on a CS team, and who they believe is accountable for net retention in their companies. The excitement was palpable, safety was assured, and the presenters were A-list!

Entertainment 98

Entertainment Customer Success ROI Telecommunications 98

Eptica

JUNE 28, 2017

Author: Neil Titcomb To find out more on how to transform CX, please come and meet us on 6th July at the Customer Engagement Transformation Conference When it comes to the service they receive, consumer expectations continue to rise dramatically. Date: Wednesday, June 28, 2017 Transforming customer experience to survive.

Customer Experience 50

Customer Experience Insurance Conference Social Media 50