CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. These Customer Success video calls can be live through Zoom conferences or asynchronously with Loom. Technology is bringing exciting updates to the entire Customer Success industry.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

Clarivate

NOVEMBER 1, 2021

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. During that time, he led several bibliometrics community engagement programs and presented in numerous conferences around the world.

Handbook 105

Handbook Conference Study Travel 105

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. Here are some of the key takeaways. Top challenges for today’s commerce leaders. Sam is a Chicago Cubs fan, and also enjoys fishing.

Conference 40

Conference Retail Travel Tips 40

Calabrio

OCTOBER 19, 2022

Since the weather postponed travel, our team added a half day to the conference. Technology Can Help Contact Centers Navigate the Great Shuffle. If the last few years have taught us anything, it’s that we need to be open to using technology to solve challenges. Greater work-life balance. Greater work-life balance.

Connections 147

Connections Contact Center Analytics Travel 147

AWS Machine Learning

AUGUST 5, 2024

Yanyan Zhang is a Senior Generative AI Data Scientist at Amazon Web Services, where she has been working on cutting-edge AI/ML technologies as a Generative AI Specialist, helping customers use generative AI to achieve their desired outcomes. Outside of work, she loves traveling, working out, and exploring new things.

Knowledge Base 120

Knowledge Base System Conference Travel 120

AWS Machine Learning

SEPTEMBER 12, 2022

We have prepared several AWS sessions to give you guidance on how to use AWS services powered by NVIDIA technology to meet your goals. AWS is a Global Diamond Sponsor of the conference. In his spare time, he enjoys traveling, going to the beach, and spending time with his dog Bolin. Available sessions. See you there!

Conference 86

Conference Training Travel Meeting 86

Qualtrics

FEBRUARY 25, 2019

With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. & Conference Chair // Gartner. X4 On Tour.

Conference 20

Conference Marketing Analytics Travel 20

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

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Customer Service Contact Center Chief Customer Officer Call Center 252

Experience Investigators by 360Connext

MARCH 16, 2015

Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Need a customer-focused speaker for your next event? Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

ShepHyken

MARCH 12, 2021

Technology solutions are the need of the hour. With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption.

Strategy 148

Strategy Self Service Customer Journeys B2B 148

Beyond Philosophy

DECEMBER 28, 2023

It can also eliminate frustration and stress when traveling. Mead says that the technology necessary to do this already exists. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Self Service 88

Self Service Airlines Conference Call Center 88

Kustomer

NOVEMBER 12, 2021

On November 10th and 11th, CX leaders gathered virtually for another edition of our annual conference: Kustomer NOW. In other ways we’ve accelerated technological trends and changes in such a rapid and sweeping way that it almost takes your breath away — things and behaviors that were only recently unimaginable are now the new normal.”.

Omni-Channel 90

Omni-Channel Conference e-support Travel 90

Experience Investigators by 360Connext

MARCH 12, 2015

There is always something that grabs everyone’s attention but is a flash in the technology pan. SXSW is where I first began to see glimmers of wearable technology a few years ago. My hope this year, as I travel with my partner-in-chaos Lisa Diomede , is to find the glimmers of what’s next for customer experience.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Miss traveling? Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual!

Conference 52

Conference Customer Journeys Roadmap Contact Center 52

CSM Practice

JUNE 16, 2020

It is my assumption that in the next 6 months, there will be very few business travels. Per CSM Practice COVID 19 Survey results , customers are now more used to having video conferences with vendors and a remote business review should be appropriate.

Travel 92

Travel Analysis Conference Survey 92

Optimove

DECEMBER 12, 2019

So, here is Part 2 – everything that went down on that stage on the second day of the conference. **. Keynote: Marathon, not Sprint: How lastiminute.com win with long-term traveler engagement. The digital travel industry, exceeding $560 billion, globally, has undergone many changes and disruptions over the past few decades.

CRM 69

CRM Ecommerce Travel Fashion 69

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. International conferences like IBC and MIPCOM are devoting considerable attention to the format, boosted by its success in the United States. Genres like true crime, food, travel, and game shows see considerable viewership levels alongside staples like comedy and drama.

Entertainment 75

Entertainment Marketing Sports Video 75

NobelBiz

FEBRUARY 10, 2023

But we really didn’t have the technology to allow for ease of management. It was really with a lot of phone calls, conference calls, a lot of airplanes, and traveling, and showing up. And I believe in the technology that allows us to communicate in a virtual environment. The other part is this – what is the alternative?

Culture 52

Culture Video Conference Travel 52

Win the Customer

OCTOBER 5, 2017

Even though many aspects of business and professional life have changed with the advent of new technologies, networking remains one of the most important elements of building and advancing a business. Attend Conferences. Many business owners miss out on attending professional conferences. Keep Your LinkedIn Profile Active.

Transportation 99

Transportation Conference Social Media Tips 99

Oracle

DECEMBER 27, 2018

Whether you’re focused on building stronger relationships with existing customers or attracting new prospects, brands are taking their CX strategies, technology, and approaches to the next level. Cloud technologies powered a better customer experience. Here are 5 customer experience trends that shaped the last year.

Trends 88

Trends Customer Experience Retail Conference 88

ProProfs Chat

OCTOBER 30, 2020

I can save on travel and other expenses. In the COVID-19 scenario, there are concerns about contracting infection, travel woes in the light of low transportation availability, and the organization’s overall infrastructure preparedness to handle the crisis. I travel from far; hence I save the commute time.

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Survey Transportation How To Travel 102

Beyond Philosophy

OCTOBER 25, 2019

The Airbnb story starts, as many things do, with technology. Businesses tend to take longer to adapt to technology than consumers, Dr. Michelli says. In this case, technology has provided a disruptor gap in the hotel business by changing customer behavior. He says that Airbnb has created a 21st-century Customer Experience.

Hotels 104

Hotels Travel Hospitality Consulting 104

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Flight Centre Travel Group. HCL Technologies. **Ready to register for Oracle Modern Customer Experience 2019? Yesterday, finalists were announced via Facebook Live.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Centercode

JANUARY 16, 2020

” Today’s technology is evolving at lightspeed (though we’re still waiting on lightspeed travel), and development teams are moving just as quickly to deliver on rapidly expanding technological landscapes and increasing customer demands. Journeyman: Delta 2020, the Virtual Customer Validation Conference.

Resources 69

Resources Conference Analysis Analytics 69

CustomerSuccessBox

DECEMBER 3, 2021

Customer conferences, conference travel (if applicable), leadership meetings (both internal to CS and broader) As leaders, you should be thinking about how productivity and quality can be improved in a way that contributes to the growth and, at the appropriate time in the growth cycle, profitability. Investment in technology.

Customer Success 52

Customer Success Data ROI Conference 52

CSM Practice

JUNE 16, 2020

It is my assumption that in the next 6 months, there will be very few business travels. Per CSM Practice COVID 19 Survey results , customers are now more used to having video conferences with vendors and a remote business review should be appropriate.

Travel 64

Travel Conference Report Analysis 64

Bizagi

JULY 10, 2019

“This was definitely the BEST user conference I have attended, and the energy was fantastic!” But don’t worry if you missed out, because our flagship user conference is coming back to Miami for 2019! 6 – See Bizagi and other vendors in action at our technology showcasing. Take your automation to the next level.

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Conference Hotels Innovation Insurance 80

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. Faced by the sudden collapse in travel, global brand Airbnb shifted to help their hosts offer online events to customers. In 2021, remote support has become a standard in customer service and is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

LiveChat

JANUARY 14, 2020

For those of you who are not up to speed with what CES is, it’s an annual show hosted in Las Vegas that’s been home for innovative and revolutionary technologies for over 50 years. I picked some of the most exciting inventions that the people attending the conference from January 6-10 could witness with their own eyes! Image: Toyota).

Automotive 64

Automotive Conference Travel Technology 64

SurveySparrow

OCTOBER 10, 2019

Dreamforce is a 4-day annual tech conference conducted by Salesforce. Dreamforce offers a platform to educate, innovate, explore, network, share and connect over technology. It is nothing less than a huge festival of technology. Even after the conference you can connect virtually, learn and share knowledge.

Conference 73

Conference Course Hotels Innovation 73

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Tammy Lim Lee Xin is an Associate Cloud Architect at AWS.

Interaction 117

Interaction Chatbots Training How To 117

Chadwick Martin Bailey

MARCH 11, 2020

Conference attendance looked a little different at last week’s Quirk’s event. She shared an example of how machine learning informed product development, and marketing of blenders (mainly because blenders had great sub-types around aesthetics, ergonomics, technology, cleanliness, performance, brand). VP of Consumer Psychology.

Conference 59

Conference Travel Culture Consumers 59

ShepHyken

MARCH 20, 2017

As Social Media Evolves, Travellers Demand Joined-up Customer Service by Nick Vivion . While this article has a focus on the travel industry, don’t let that stop you from reading it. While this article has a focus on the travel industry, don’t let that stop you from reading it. And, the article makes a great point.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. Customer expectations are higher than ever and word of mouth travels fast!

Customer Service Training 154

Customer Service Training Training Brands Customer Service 154

Talkdesk

JANUARY 9, 2019

Whether you are a retail company scaling up for the holiday season, a health insurance company scaling up for open enrollment, a business process outsourcer scaling up and down for new projects from clients, or a travel company scaling up for the summer season, there is a way you can scale up and down easily.

Contact Center 44

Contact Center Insurance Conference Advertising 44

AWS Machine Learning

FEBRUARY 29, 2024

Prior to joining AWS, Mark was an architect, developer, and technology leader for over 25 years, including 19 years in financial services. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23. Mark holds six AWS Certifications, including the ML Specialty Certification.

Knowledge Base 129

Knowledge Base Study Healthcare Travel 129

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 76

Technology Retail Training System 76