eglobalis

OCTOBER 21, 2024

While time-consuming, the benefits of solving the problem publicly often outweigh the risks of ignoring it. Managing ongoing conversations, particularly for a large organization, can consume significant resources. If you’d like, don’t hesitate to share and connect with me here on LinkedIn. We’ve all heard this before.

Social Media 497

Social Media Feedback Engagement Company 497

eglobalis

NOVEMBER 26, 2024

Unlike the often-transactional nature of Business-to-Consumer (B2C) interactions, B2B relationships involve longer decision cycles, diverse stakeholders, and operational intricacies. Let’s connect, and share your insights! This makes the stakes—and the expectations—far higher.

B2B 493

B2B B2C Culture Net Promoter Score 493

ECXO

AUGUST 2, 2023

With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. In the platform, data stores can easily be built and can connect directly to SAS 360 without the hassle of transferring data.

Consumers 296

Consumers Industry Telecommunications Return on Investment 296

eglobalis

FEBRUARY 13, 2025

Empathy has taken center stage in customer experience conversations for years, praised as the foundation for client trust and emotional connection. Following a major recall, Toyota combined public transparency with a rapid replacement program to demonstrate accountability and rebuild consumer trust. Example: Toyota.

Analytics 287

Analytics Measurement Metrics Feedback 287

InMoment XI

DECEMBER 9, 2024

Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them. Download Now Exit this form Society: Divided, Yet Connected Customers navigate a paradox: craving connection in an overstimulated, fragmented world. The AI Debate: A CX Game-Changer or Trust-Buster?

Trends 195

Trends Self Service Roadmap Customer Centricity 195

InMoment XI

OCTOBER 24, 2024

Customer Engagement Platform Customer engagement platforms, however, are external and focus on the interaction between customers and consumers. The Importance of Customer Engagement Platforms Today, 70% of consumers expect a response from a customer service team within the same day. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove. How can you ensure your brand stands out in this competitive landscape?

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

eglobalis

AUGUST 13, 2024

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics.

e-support 504

e-support Innovation Customer Centricity Loyalty 504

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Timing builds trust: The right message at the right time strengthens connections.

Consumers 76

Consumers Marketing Loyalty Report 76

InMoment XI

DECEMBER 5, 2024

This is true for financial institutions in general, with almost 90% of consumers using online reviews to make banking decisions. In fact, 49% of consumers trust online reviews as much as personal recommendations. You can even identify and use viral trends to better connect with such members.

Management 195

Management Social Media Financial Banking 195

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps.

Connections 195

Connections Software Analysis Social Media 195

TechSee

AUGUST 10, 2023

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Simply put, text and voice are not enough for today’s highly demanding consumer. Visual engagement continues to drive better business outcomes, virtualizing face-to-face interactions.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

ECXO

OCTOBER 30, 2024

By prioritizing genuine interactions and valuing customer feedback, businesses can empower consumers to make informed decisions, much like Neo embracing his role as “The One.” By understanding the emotional and psychological aspects of their customers, businesses can create deeper connections that extend beyond mere transactions.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

InMoment XI

NOVEMBER 26, 2024

However, to combat this, you need to understand the end-to-end customer experience and be prepared for every path a consumer might take to become a customer or that a current customer might take when using your products or services. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

ECXO

MARCH 19, 2025

This isnt about avoiding human connection altogether. Consumers today prefer experiences that fit their personal rhythms rather than rigid, one-size-fits-all service models. Why Companies Are (Finally) Catching On The rise of silent services isnt just a passing trend; it’s a reflection of changing consumer preferences.

Customer Experience 216

Customer Experience Self Service Chatbots Trends 216

2020 Research

JANUARY 24, 2025

Key Takeaways Modern consumers are favoring stability, practicality, and self-care over extravagance, seeking routine, comfort, and dependability. This shift provides businesses with the chance to connect on a deeper level with consumers by embracing clarity in messaging, simplicity in processes, and empathy for their audience.

Consumers 59

Consumers Case Study Connections Loyalty 59

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Through examples across industries, they highlight proactive messaging strategies that build trust, even amid challenges like credit card fraud, and explore how acknowledging customers’ past interactions can lead to a more connected and resilient experience.

Banking 143

Banking Customer Centricity Culture Communication 143

ECXO

NOVEMBER 17, 2024

Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users. When users feel understood, they are more likely to form a connection with the product. Creating Empathy in Design Empathy is the bedrock of emotional design.

B2B 390

B2B Loyalty Connections Technology 390

eglobalis

OCTOBER 14, 2024

For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand. I would be interested to hear your thoughts, and if you’d like to connect, feel free to do so here on LinkedIn.

Customer Experience 444

Customer Experience Customer Journeys Case Study Innovation 444

InMoment XI

OCTOBER 29, 2024

If you’re easy to find, contact, and buy from, they’ll become long-term consumers. For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. Humans are wired to justify their emotional decisions with logic, making emotional connections a powerful tool for marketers.

ROI 52

ROI Customer Retention Connections Measurement 52

Comm100

FEBRUARY 19, 2021

Empathy creates a personalized and emotional connection. Technology has made it easier for us to navigate through our busy lives, but it also erodes the fundamental element of human connections”, John Di Julius, Chief Revolution Officer at The DiJuluis Group, explains. On top of this, consumers can also anthropomorphize brands.

Customer Experience 334

Customer Experience Consumers Study Brands 334

C3Centricity

JANUARY 25, 2025

Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time. McKinsey’s 2024 Consumer Insights report reveals that 71% of brands still rely on annual studies, missing crucial market shifts. The result?

Marketing 156

Marketing Strategy How To Analytics 156

ShepHyken

JANUARY 14, 2025

A compelling brand story can help build a strong and emotional connection with customers. While technology and amenities are important, the overall experience connects with customers the most. We can use our data about our customers to put something out that’s meaningful and will drive consumer action.”

Customer Experience 135

Customer Experience Hospitality How To Brands 135

InMoment XI

MAY 14, 2022

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 370

Brands Retail Loyalty Competitive Advantage 370

eglobalis

MARCH 13, 2025

Todays B2B buyers expect seamless, personalized experiences on par with their B2C consumer experiences. If you enjoyed this read, connect with me on LinkedIn ! The message is clear investing in CX transformation isnt just a nicety, its a catalyst for revenue growth, customer loyalty, and competitive advantage.

Leadership 232

Leadership B2B B2C Effort Score 232

InMoment XI

OCTOBER 25, 2024

This is because platforms like Facebook and Instagram host a ton of content from influencers and regular consumers alike. These pages help you connect with diners in specific regions and address their concerns. Everyone’s a Critic: 49M Consumers Recently Posted Online Restaurant Reviews ( [link] ). References WOWAPPS.

Feedback 195

Feedback Management Social Media ROI 195

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

Retently

NOVEMBER 27, 2024

Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth. The ability to stay ahead of consumer expectations, adapt to their needs, and act on behavioral insights can set your brand apart in a crowded space. of ecommerce sales now come from mobile devices?

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Optimove

JANUARY 15, 2025

Why it Matters: For Optimove, this day isnt just about reflectionits a rallying cry to embrace customer-led marketing and leverage the tools that help businesses stay connected with their customers in the most relevant and impactful ways. Consumers are no longer tolerant of one-size-fits-all campaigns.

Connections 52

Connections Data Loyalty Consumers 52

eglobalis

MARCH 4, 2025

Other Innovators (Google, Microsoft, AWS): Google Dialogflow, Microsoft Dynamics 365 AI, and AWS Connect AI are also transforming AI agent interactions with natural language processing, AI-powered contact centers, and real-time sentiment analysis to drive smarter self-service and enhanced agent productivity.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198