Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Top 10 Takeaways from the Calabrio Customer Connect.

Connections 147

Connections Contact Center Analytics Travel 147

Calabrio

OCTOBER 14, 2019

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever. And that’s just the beginning.

Conference 33

Conference Connections Strategy Entertainment 33

Kerry Bodine

OCTOBER 20, 2021

Let’s look at one way this chain of events plays out starting with a good customer experience. We find this simple, yet powerful chain of events in both business-to-consumer (B2C) organizations — like hotels and retailers — and in business-to-business (B2B) organizations — like consulting firms and enterprise software developers.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 131

Financial Connections Data Report 131

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 108

Knowledge Base User Experience Examples Data 108

Kustomer

MARCH 31, 2022

Almost every aspect of the way we shop, sell and connect is evolving. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support. More than one billion users connect with a business account across WhatsApp, Messenger and Instagram Direct every week.

Consumers 98

Consumers Connections Loyalty Customer Expectations 98

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Consider this: 48% of consumers say their first purchase or experience with a brand determines their long-term loyalty. For post-event surveys , QR codes printed on marketing materials help cover a bigger audience. “How

Survey 120

Survey Ecommerce Feedback e-support 120

CSM Magazine

OCTOBER 29, 2024

This interactivity fosters a unique connection between the audience and the creators, creating an emotional experience that surpasses what passive media like films or books can offer. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Video 105

Video Entertainment Culture Transportation 105

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

BlueOcean

OCTOBER 30, 2024

Consumers are spending as hesitantly as businesses. Obviously, this raises legitimate concern: Will an outsourced customer support partner embrace your company’s core values when connecting with your clients and customers? With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Today’s customers want to connect with their brands whenever, wherever, and however they want. Increased query volume.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Retently

NOVEMBER 13, 2024

Whether it’s choosing the perfect dress for a special event or the right pair of sunglasses, VFRs help customers visualize how they’ll look before they click “buy”. Why it Matters: According to McKinsey , 71% of consumers expect personalized experiences , and 76% feel frustrated when brands don’t deliver.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

JUNE 28, 2022

Now, more than ever, it’s vital to monitor, manage, and respond to online reviews from customers in order to accelerate new customer acquisition and improve customer retention—all while driving more authentic connections with customers. This acquisition empowers InMoment customers to do just that! Read more here!

Analytics 74

Analytics Feedback Report Industry 74

ECXO

JUNE 20, 2023

Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. It found that ‘consumers are shifting their spending toward products with ESG-related claims’ People are opening their wallets based on ESG criteria.

B2B 367

B2B Brands Innovation Government 367

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. What consumers really want is personalization in the customer service experience. 66% of consumers expect brands to understand their individual needs.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

ECXO

DECEMBER 25, 2024

Modern consumers have grown accustomed to seamless, tailored, and instant interactions, whether theyre ordering coffee, streaming their favorite show, or scheduling a service. To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Storyminers

NOVEMBER 8, 2017

Special events . Event marketing is an extremely broad category, ranging from fun carnivals or performances designed to spread brand awareness to annual parties attended by your most loyal customers.

Brands 190

Brands Tools Customer Experience Entertainment 190

ShepHyken

OCTOBER 20, 2024

That’s a pretty serious mission, but they have plenty of fun events to raise funds for that serious and important cause. How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. Connect with Shep on LinkedIn.

Customer Service 77

Customer Service Customer Centricity Entertainment Airlines 77

Vonage

MARCH 28, 2019

consumers want more human interaction when they contact the businesses they deal with. Technology is important, of course – but to connect people, not to keep them apart. Learn more in the Guide: How to End IVR Horrors. An IVR that plunges callers into a maze of menus and options is not something that enhances the customer experience.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

Experience Investigators by 360Connext

JUNE 8, 2021

It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Look for the trends and then plan around them.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool will reveal what consumers are craving – easy to understand smart features that are a practical, efficient addition to their everyday household tasks. Monday, January 7.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

QuestionPro Audience

NOVEMBER 21, 2017

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster. million small businesses and 112 million consumers participated in the event in 2016.

Apparel 191

Apparel e-support Infographics Retail 191

Customer Bliss

APRIL 5, 2019

Consumer segment: Figure out who your consumer segments are and gain true insights into what drives them so you can create relevant experiences. Connect with Your Audience Through a Dynamic Media Site. Even the simple choice to showcase real people and real places make for a stronger connection and form of engagement.

Engagement 213

Engagement Advertising Consumers Marketing 213

ijgolding

NOVEMBER 28, 2014

Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave. I genuinely hope this does not happen.

Social Media 318

Social Media Airlines Video Consumers 318

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. You can use this feature to announce an upcoming event to your target audience.

Social Media 322

Social Media Customer Retention Strategy Video 322

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

BirdEye

AUGUST 3, 2022

Direct marketing can be delivered to consumers on multiple channels. In those instances, each platform acts as a middleman between the business and the consumer. That’s why direct marketing is a true business-to-consumer (B2C) marketing approach. Types of direct marketing. The most common types include: Social Media Marketing.

Connections 98

Connections Strategy Marketing Social Media 98

InMoment XI

AUGUST 5, 2016

The algorithms of Facebook and Google have shifted the way we consume news and information. The rise of mobile phone networks and smartphones has transformed our connection to current events and other. View Article

Consumers 150

Consumers Connections Technology 150

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. In a world where consumers are constantly presented with choices, personalization has become a non-negotiable. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

AWS Machine Learning

APRIL 3, 2025

Its often dangerous, time-consuming, and prone to human error. The drones, autonomously navigating preprogrammed flight paths defined by coordinates stored in DynamoDB and controlled through REST API calls, are securely connected using AWS IoT Core. Inspecting wind turbines, power lines, 5G towers, and pipelines is a tough job.

Video 101

Video Telecommunications Analysis System 101

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

C3Centricity

NOVEMBER 4, 2020

Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ). 36% of consumers shop online weekly since covid, up from 28% pre-pandemic. AI is already proving to be of great value in following and analysing customer service connections. Digital Commerce 360). CUSTOMER JOURNEY.

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. Let’s examine a few: 1.

Retail 195

Retail Customer Experience Effort Score Social Media 195

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. The same goes for meetings, events and conferences once they’ve started. Insight generation should start with customer connections. Accept defeat and mistakes.

Innovation 331

Innovation Leadership How To Marketing 331

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. While having a plan in place is a great idea, Gartshore recommends being flexible and taking advantage of timely events and news. Frequent and fun activities are generally more effective than long, time-consuming surveys. Don’t be a bore.

Engagement 250

Engagement Strategy Entertainment Exercises 250

ReviewTrackers

JULY 28, 2021

According to an IBM survey , only 43 percent of consumers trust the insurance industry. One of the key goals of any insurance social media marketing strategy is to build meaningful and engaging connections with the audience. These connections are predicated on trust. A link to interactive expense or investment calculators.

Social Media 175

Social Media Insurance Marketing Tips 175