Innovate or Stagnate: Top 4 Customer Service Trends for 2024
Comm100
DECEMBER 12, 2023
consumers by Qualtrics, a customer’s feelings were found to be the biggest driver of consumer loyalty. Although Generative AI is remarkably competent at holding human-like conversations, it can’t replace the true connection that agents can offer. Emotional intelligence “In a 2022 study of more than 9,000 U.S.
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