Connections Contact Center Poor Customer Service Self Service 
Vonage
FEBRUARY 23, 2017
Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.
Vonage
MARCH 26, 2018
Technology has altered customer service expectations forever. Today’s always-connected consumers are more adept at seeking out their own answers than ever. Mobile apps and support portals provide customers with the tools to access round-the-clock service without ever needing to speak to a person. .
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Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. By Stephanie Ventura.
Kustomer
APRIL 13, 2022
Empower your support agents with the right skills to play their part in the customer journey. You need to promote a customer-first culture and reflect this in your customer service team’s training – an effective strategy in reducing churn rate. . Poor customer service skills can be a hindrance to your business.
Interactions
MAY 22, 2019
With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. Self-Service is essential. Book flights? Book a rental car?
TechSee
JANUARY 7, 2020
A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. This allows providers to anticipate possible outages before they occur and makes it possible to proactively address any customer issues.
Interactions
MAY 22, 2019
With improved self-service, I find it easy to navigate through websites and channel options to get exactly what I want. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. Self-Service is essential. Book flights? Book a rental car?
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