Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. “Yes, but what do you do?

Social Media 52

Social Media Government Customer Care Transportation 52

SurveySparrow

NOVEMBER 21, 2023

It handles everything from getting the raw materials needed to make a product to ensuring it reaches customers on time. It cuts unnecessary costs and ensures that products reach customers exactly when they should. This agility in meeting customer demands contributes directly to enhanced satisfaction. Chaos, right?

Transportation 52

Transportation Trends System Technology 52

BirdEye

JUNE 22, 2023

Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy.

Case Study 90

Case Study Social Media Loyalty Brands 90

West Monroe

FEBRUARY 28, 2023

This focus was inevitable and timely given natural gas’ huge CO2e footprint within the power, heavy industrial, agriculture, transportation, and building heating sector markets. These pathways work in concert with markets and end-use customer needs, which are heavily reliant on natural gas use. The stakes are high on all sides.

Transportation 52

Transportation Policies System Measurement 52

Vonage

MARCH 8, 2016

Back this vision up with customer service education and other measures and you can transform your business for the better. This vision can serve as a guiding light for customer service education and to focus your efforts now and in the future. Why do I need an engaging service vision to assist with customer service education?

Customer Service 120

Customer Service Airlines Transportation Travel 120

ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management tools like Monday , it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Such incidents can easily result in customer churn.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? What's the meaning of customer experience management (CEM)? ViiBE Blog. Natalia Barszcz. August 17, 2021.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

TechSee

FEBRUARY 21, 2022

Enhance Customer Service. With companies increasingly competing to win customers based on their experiences, it’s no surprise that 59% of executives in the U.S. say that they’re leveraging AI to enhance customer service. There are many ways AI is helping businesses across industries gain a competitive advantage.

Innovation 109

Innovation Company Self Service Insurance 109

TechSee

FEBRUARY 27, 2018

The instantaneous nature of our lives has generated customer expectations for fast, simple, and efficient experiences that rival those of messaging, e-mail, media, and other online functionality available instantly via smartphones. Growing trend of customer service on demand. Seems the on-demand model is here to stay.

Customer Service 116

Customer Service Call Center e-support Contact Center 116

Beyond Philosophy

NOVEMBER 7, 2016

Each program targets specific team fans and celebrates that connection with a reward. McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. Best of all, it works.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

delighted

APRIL 16, 2020

As we continue to adapt to the conditions caused by COVID-19, businesses and institutions are finding it more important than ever to stay connected in an unobtrusive, meaningful way. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret.

Meeting 52

Meeting Survey Net Promoter Score How To 52

West Monroe

FEBRUARY 6, 2022

For utilities, this value can take the shape in driving operational efficiency by connecting the needs of the utility employee with the technology that helps to facilitate his or her work. Increased demand : Large sectors—such as transport and heating—are estimated to increase global demand by 62% by 2050.

Transportation 52

Transportation Roadmap Technology Trends 52

Strativity

MAY 20, 2015

I just returned from a great couple of days in San Diego at a Customer Experience conference. It’s about being accessible to your employees and your customers—always. There was a lot of talk at the conference about making emotional connections with customers, and there is no question that this is really important.

Connections 40

Connections Conference Transportation Course 40

Customer Bliss

FEBRUARY 28, 2017

Lyft is a company founded on a specific mission ( more here ), and her role is designed to reflect both customer experience and trust. Some companies you’ll see claim to have an awesome customer experience program, but what they mean is “we generate a bunch of revenue from customers.”

Customer Experience 100

Customer Experience Transportation Leadership Exercises 100

Happy or Not

NOVEMBER 21, 2023

HappyOrNot is one of the most popular choices that enhances customer satisfaction and streamlines your feedback collection process. HappyOrNot goes beyond mere feedback collection by providing comprehensive customer experience management. What kind of customer support and training does HappyOrNot provide to its clients?

Feedback 36

Feedback Comparison Transportation Hospitality 36

Maru Group

DECEMBER 6, 2021

Transparency is important in building customer trust so they can adopt sustainable practices. How do you engage customers in a low-engagement, highly regulated industry? Their objective is to transfer energy without interruption to customers and maintain the overhead electrical lines and gas pipelines that do this.

Customer Engagement 52

Customer Engagement Engagement Interaction Transportation 52

BlueOcean

NOVEMBER 30, 2017

If enhancing your customer experience is a strategic priority over the next 12 months, you might be looking at putting out a contact center RFP or RFI early in the new year. While some industries benefit from limits, the contact center world is very dependent on more intangible factors like cultural alignment and customer experience.

Contact Center 149

Contact Center Call Center Report Transportation 149

BlueOcean

MARCH 20, 2017

They had been outsourcing their customer service to a call center with a predominantly “work-at-home” (WAH) model and one of the first questions they asked us was about work-at-home agents. If someone is working from home due to mobility or transportation issues – a requirement to come to the office to be trained could be a barrier.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

Hello Customer

APRIL 3, 2020

Others are thinking about new ways to service customers. That requires technology that lets customers register their orders in a convenient and quick way. Customers can come and pick up the meals during limited time slots so the business owners have time to prep and pack the food. What do you normally do before you buy a car?

Hospitality 69

Hospitality Transportation Connections Course 69

ViiBE Blog

JULY 8, 2021

Customer experience , Technology. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This multinational cybersecurity organization notes over 54,000 satisfied customers from 150 countries. ViiBE Blog. What are the different kinds of top cybersecurity companies? Natalia Barszcz. July 8, 2021. Conclusion.

Company 52

Company Government Self Service Transportation 52

Happy or Not

OCTOBER 24, 2023

2024 promises to be an exciting year filled with new opportunities and challenges as retailers are expected to continue adapting to changing consumer behaviors, focusing on enhancing the customer experience. Retailers should focus on creating an immersive experience that encourages customers to make online and offline purchases.

Retail 36

Retail Social Media Multi-Channel Apparel 36

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

2020 Research

JUNE 23, 2023

The table below highlights these challenges, their effects on the marketplace, and strategies to address them.

Marketing 52

Marketing Transportation Culture Travel 52

GlowTouch

DECEMBER 4, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 7 Questions to Ask Your Customer Support Vendor. Not to mention, choosing the right customer service vendor can give your company a competitive advantage and allow you to focus on the core of your business and product.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

Customer Bliss

MARCH 30, 2018

As many of us CX practitioners know and may have experienced firsthand, the airline industry faces numerous challenges in creating a customer experience that puts the customer first. According to ACI, this survey is the world’s benchmark measure of airport excellence. Making a difference, Connecting the world.”

Customer Experience 64

Customer Experience Airlines Customer Service Travel 64

delighted

APRIL 16, 2020

As we continue to adapt to the conditions caused by COVID-19, businesses and institutions are finding it more important than ever to stay connected in an unobtrusive, meaningful way. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret.

Net Promoter Score 45

Net Promoter Score Survey Meeting How To 45

TeamSupport

SEPTEMBER 21, 2018

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others. This is where AI helps.

Self Service 74

Self Service Transportation Analysis Healthcare 74

Helen Dewdney

MARCH 5, 2020

Flybe was owned by Connect Airways – a consortium of Virgin Atlantic, Stobart Air and the hedge fund Cyrus Capital but they have now pulled out funding. On 14 January 2020 the Government had announced a controversial series of measures to help the beleaguered airline, including a potential loan and deferral of Air Passenger Duty.

Airlines 72

Airlines Travel Insurance Transportation 72

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? You know the ones, insights that would help to influence your customer experience and overall business strategy. Here are 3 places you can look for customer feedback to get actionable insights.

Examples 70

Examples Feedback How To NPS 70

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Bold360

APRIL 27, 2017

As the winter slips away and the days start getting longer and warmer, your customers start thinking about summer. Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights.

Tourism 56

Tourism Travel Customer Service e-support 56

AWS Machine Learning

MARCH 12, 2024

To mitigate these concerns and protect customer data, service owners rely primarily on user protections such as the following: Redaction – The process of identifying and obscuring sensitive information like PII in documents, texts, or other forms of content. They have no persistent storage, interactive access, or external networking.

Chatbots 101

Chatbots Data Policies Healthcare 101

Magellan Solutions

JULY 19, 2021

By creating a unique and personalized experience for customers. . The best data entry companies now help retailers to anticipate what customers want and when they want it. Retailers now understand their customers better, increase operational efficiency, and enhance overall customer experience. . How is this possible?

Data 52

Data Healthcare Analytics Transportation 52

Gainsight

JUNE 9, 2020

A few weeks ago, Gainsight hosted an intimate virtual gathering of over a dozen Security executives, featuring two industry titans, Enrique Salem , Partner at Bain Capital Ventures, and Corey Thomas , CEO and Chairman of Rapid7, to discuss, “How Security Companies are Driving Growth from their Customer Base in a Downturn.”.

Industry 52

Industry Transportation Hospitality Retail 52