ECXO

FEBRUARY 20, 2025

Maria organized weekly Coffee and Conversation mornings, where patrons could enjoy a complimentary espresso while discussing local events, fostering a sense of community. The marketing highlights how products like the iPhone and Apple Watch enhance daily activities, from health monitoring to staying connected with loved ones.

Loyalty 293

Loyalty Competitive Advantage Advertising Feedback 293

ECXO

FEBRUARY 10, 2025

” Two people, same event, totally different emotional experiences. Rashomon, Inception, Buddhism, and the Multiple Truths of Customer Experience Hollywood has long played with the idea that the same event can be seen from completely different perspectives. Same event, different perspectives. Offer both.

Customer Experience 168

Customer Experience Self Service Social Media Customer Expectations 168

Comm100

DECEMBER 10, 2024

This includes tracking game choices, session durations, betting habits, and interaction frequencies. Having a unified support solution will go a long way in helping you personalize interactions. Address players by name to create a personalized and engaging interaction.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

AWS Machine Learning

OCTOBER 31, 2024

The solution integrates large language models (LLMs) with your organization’s data and provides an intelligent chat assistant that understands conversation context and provides relevant, interactive responses directly within the Google Chat interface. This tool allows you to interact with AWS services through command line commands.

Knowledge Base 123

Knowledge Base Interaction Groups Customers 123

Retently

NOVEMBER 29, 2024

Think about it: from the moment you meet, every glance, every word, and every interaction paints a picture. It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Each stage of the customer journey requires targeted questions that align with the interaction. First impressions in business?

Survey 120

Survey Ecommerce Feedback Interaction 120

AWS Machine Learning

JANUARY 22, 2025

This creates a more interactive and context-aware experience, because the node can adapt its behavior based on user responses. This is particularly valuable for complex scenarios where a single interaction might not be sufficient to fully understand and address the users needs. The flow offers two distinct interaction paths.

Travel 128

Travel Hotels e-support Examples 128

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience. Customer Surveys are Dead! Learn how AI will replace them.

Survey 380

Survey Net Promoter Score NPS Exercises 380

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

ECXO

SEPTEMBER 30, 2023

Our passion fuels our dedication, making every interaction a meaningful one. Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Don’t miss out on future events that can revolutionize your approach to customer experience. 03(38) Join us for an inspiring session!

Meeting 296

Meeting Customer Centricity B2C Culture 296

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Top 10 Takeaways from the Calabrio Customer Connect.

Connections 147

Connections Contact Center Analytics Travel 147

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

Interactions

JANUARY 21, 2025

suffers more than 20 severe weather events per year that cause losses over $1 billion each, the National Oceanic and Atmospheric Administration (NOAA) reports. Thats what you risk if youre still relying on outdated solutions like chatbots or interactive voice response (IVR) tools. On average, the U.S. Eight in 10 major U.S.

Connections 62

Connections Self Service Poor Customer Service Virtual Agent 62

CSM Magazine

OCTOBER 29, 2024

With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Modern video games can be viewed as interactive galleries where players explore vast worlds crafted with artistic precision. Video games have become much more than just entertainment.

Video 105

Video Entertainment Culture Transportation 105

Calabrio

MARCH 11, 2025

Workforce Management 9 Contact Center Quality Assurance Best Practices: Modernize Your Approach, Optimize Your Performance Share Even as AI enters the picture, the human interaction between agent and customer is, and will remain, at the core of customer service operations. What is call center quality assurance?

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

ECXO

DECEMBER 25, 2024

Companies that can master the balance between driving growth and fostering genuine, positive interactions with their customers are not just survivingthey’re thriving. To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Segment feedback into actionable categories (e.g.,

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

AWS Machine Learning

MARCH 6, 2025

The result is a system that delivers comprehensive details about events, weather, activities, and recommendations for a specified city, illustrating how stateful, multi-agent applications can be built and deployed on Amazon Web Services (AWS) to address real-world challenges.

System 89

System Analysis Tools Examples 89

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 414

Customer Experience Social Media Analytics Chatbots 414

AWS Machine Learning

JULY 8, 2024

To elevate the event experience and streamline the management of their global AWS DeepRacer series, Eviden adopted the open source AWS DeepRacer Event Manager (DREM) solution. In this post, we discuss the benefits of DREM and the experience for racers, event staff, and spectators.

Management 125

Management Policies System Technology 125

Retently

JANUARY 13, 2025

Key Takeaways CES is a critical metric for understanding how easy or difficult it is for customers to interact with your business. Deploy CES surveys at strategic moments, like after a support interaction or checkout, to capture honest, actionable feedback when the experience is fresh in the customers mind. NPS looks at loyalty.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Survey 96

Survey Analysis Feedback Effort Score 96

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

C3Centricity

JULY 1, 2019

True understanding comes from regular interaction with your customers, not just from an infrequent observation or two. In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. You were looking for confirmation of your hypothesis.

Culture 234

Culture Exercises Connections Customer Centricity 234

AWS Machine Learning

MARCH 25, 2025

By preserving session state between interactions, Session Management APIs enhance workflow continuity, enabling generative AI applications, such as virtual assistants and multi-agent research workflows, that require persistent context across extended interactions.

Management 99

Management Healthcare Government Resources 99

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Calabrio

JUNE 30, 2020

contact center managers saw customers expecting to connect and communicate with customer service teams in more ways than simply voice. manager respondents observed that customers want all interactions with customer service teams—including digital ones—to be infused with more emotional empathy. It’s about connection. Here’s how.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

Kerry Bodine

OCTOBER 20, 2021

Here’s how I define customer experience: It’s your customers’ thoughts, emotions, and perceptions about their interactions with your organization. Let’s look at one way this chain of events plays out starting with a good customer experience. These words — thoughts , emotions , perceptions — sound touchy-feely. Fluffy even.

Customer Experience 227

Customer Experience B2C Hotels B2B 227

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. They don’t see things in terms of “platforms” and “channels” — all they want is a direct line to the company, where they can make a new inquiry or resume whatever interaction they left off on. Unable to connect in person.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Experience Investigators by 360Connext

JANUARY 18, 2022

Some reports and numbers are reported company-wide, but since Pat doesn’t interact directly with customers, they’ve never actually heard the customer’s “voice” or followed their stories. Help everyone in the organization connect how their role contributes to the customer experience. But what about your technology team?

How To 378

How To Customer Journeys Culture Training 378

AWS Machine Learning

OCTOBER 30, 2024

In the event of a Regional outage or disruption, you can swiftly redirect your bot traffic to a different Region. These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience.

Chatbots 107

Chatbots Hotels Contact Center Telecommunications 107

ECXO

FEBRUARY 14, 2022

Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization. You are all invited to the open-access interactive webinar with 150 places available. Let’s Evolve with It — Together!

Culture 296

Culture Case Study Employee Experience Innovation 296

Comm100

NOVEMBER 18, 2021

You have probably interacted with chatbots too, knowingly or unknowingly. Technology doesn’t only come easy to them – it’s where they want to interact. Chatbots excel in responding to interactions that can be classified as ‘low value’. Importantly, these same interactions can monopolize the time of live agents.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232

Totango

MAY 15, 2024

This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. “AI may not replace me, but AI will definitely change the way I work.”

Interaction 110

Interaction Customer Success Conference Industry 110

Retently

NOVEMBER 13, 2024

Increased smartphone and internet accessibility means more people can interact with VFRs. Enhancing CX Through Virtual Fitting Rooms Virtual fitting rooms add a level of personalization and interactivity that was once only possible in physical stores. Retailers are investing in user-friendly interfaces to make the experience seamless.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Kayako

AUGUST 12, 2022

The pandemic pushed late adopters into new ways of shopping and interacting. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. American Express refers to this as humanizing interactions.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

GetFeedback

DECEMBER 26, 2018

This score indicates how satisfied or dissatisfied customers are with a particular service, interaction, procedure, or product—whatever the survey is measuring. Any time you want customer insight into one of the following areas, you can use a CSAT survey: Customer support interactions. Sales interactions. When to use CSAT.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95