eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. As I found only one since I arrived late to take it.

CRM 195

CRM Customer Centricity Customer Engagement Engagement 195

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Don’t just zero in on sales-focused events in your customer’s journey. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

Experience Matters

SEPTEMBER 8, 2014

Have you been to the CXPA’s Insight Exchange or to one of our local networking events ? If you haven’t been to one of those events, then I highly urge that you do so in the future. CX Day is a great opportunity to connect with your customers and bring them into the celebration. They’re great. CX professionals are a happy group.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

Culture 156

Culture Connections Contact Center Leadership 156

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Gamification Marketing CRM 52

CSM Magazine

FEBRUARY 20, 2025

Want to make your conference, corporate event, or workshop amazing? Speakers who really connect with the audience and offer practical advice for improving lives and businesses are the key. Define Your Event Objectives Before starting your search, clarify what you want your audience to take away from the event.

Leadership 52

Leadership Customer Service Chief Customer Officer How To 52

ijgolding

NOVEMBER 29, 2017

The question was a precursor to defining why Customer Experience needs good, strong leadership. This month, I want to ask three connected but altogether different questions: What do you do if the organisation you work for or with does NOT have strong customer focused leadership? How can followers become leaders in that case?

Customer Centricity 148

Customer Centricity Leadership Customer Focused Customer Experience Professionals 148

ECXO

FEBRUARY 14, 2022

Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization. That aims to impact the present and future of CX Leadership. Then let’s talk and grow together. Let’s Evolve with It — Together!

Culture 296

Culture Case Study Employee Experience Innovation 296

Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Events for Customer Experience Excellence appeared first on Customer Experience Consulting. Join us Thursday and Jeannie will share her secrets. Save My Seat Now! March 17th & 18th. Register today!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Russel Lolacher

MAY 4, 2021

What many may not realize is that “legacy” ship, that’s attached to milestones and events, has probably already sailed if you’re waiting until the last years of your career to start considering it. The post What Will be Your Leadership Legacy? BUILDING YOUR LEGACY. Great leaders do. Make those.

Leadership 128

Leadership Sports Examples Connections 128

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! The post Optimove Connect Day 1: A Powerful Kickoff from Positionless Marketing to AI-Powered Optimization appeared first on Optimove.

Connections 52

Connections Marketing CRM Banking 52

ECXO

DECEMBER 25, 2024

To all of you celebrating Christmas and Hanukkah , we extend our warmest wishes for joy, connection, and peace. Build a Community Around Your Brand What to Do: Foster customer communities through forums, social media groups, or exclusive events. Christmas celebrates the birth of Jesus Christ, symbolizing love, compassion, and renewal.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 133

Financial Connections Data Report 133

Customer Bliss

APRIL 4, 2017

Sonya LaCore actually began as a flight attendant, rose through many levels of service leadership with in-flight crews, and today is the leader of all in-flight operations. She has held various leadership roles along the way and currently serves as the Vice President for Cabin Services. Staying connected. About Sonya.

Airlines 204

Airlines Hospitality Leadership Connections 204

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

CX Accelerator

DECEMBER 22, 2022

To equip, encourage, and connect Customer Experience professionals at every stage in their journey. CX Accelerator is here to provide mentorship, open doors to new possibilities, and forge meaningful connections that span the course of a career. Continuing to provide leadership over the non-profit is Co-founder Dan Brown.

Brands 36

Brands Leadership Customer Experience Professionals Course 36

Calabrio

MAY 4, 2020

At the same time, all our team members are doing their best—shifting work hours, helping each other, and creating new ways to connect and serve our customers. Digital Connectivity. The post How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Five) appeared first on Calabrio.

Leadership 130

Leadership Connections Strategy Company 130

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 2 – Connect ROI to Growth. CX #Leadership Click To Tweet. 1 – Look Deeper than Surface-Level Metrics.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

ECXO

AUGUST 9, 2023

An endless cycle of economic, political and social events are becoming the new normal. Leadership across the business needs to share (or create) a clear client-centric vision and aspiration, linked to value. Your HR leadership needs to embrace a client-centric culture. Clients want more than a technical team.

Consulting 296

Consulting Competitive Advantage Culture Touchpoint 296

Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . In this conversation, Rob also addresses the importance of leadership believing that earning the loyalty of customers and employees is central to the strategy of the business.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021? FAQ: [link].

Connections 93

Connections Conference Innovation Customer Engagement 93

Retently

MARCH 17, 2025

Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. Perfect for CX managers, operations, and leadership teams who need strategic insights to optimize operations and refine policies. The result? Test the UX and optimize accordingly.

Report 90

Report How To Effort Score NPS 90

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

ECXO

OCTOBER 25, 2023

To ensure our network remains secure and genuine, particularly on LinkedIn, please add to your profile picture and details as a Member and connect with us here: [link] These will help you and us conjointly and we will appreciate it very much. You can find our previous videos under Previous Events on our website.

Leadership 156

Leadership Video Connections Innovation 156

ECXO

MARCH 20, 2024

Leading this session is our remarkable facilitator, Emma Sutton , from Oracle, a member of the ECXO leadership team. Additionally, she collaborates with AI and CcaaS vendors to align technology solutions with the needs of businesses.

Case Study 156

Case Study Customer Centricity Leadership ROI 156

InMoment XI

MAY 4, 2023

They were then able to provide specific coupons and product suggestions, even leveraging life events (i.e. In another example, a major Asia-Pacific Telecom Co utilized segmentation to align their growth strategy with changing customer needs and, as a result, exceeded revenue goals and cemented their leadership in the industry.

Strategy 221

Strategy Customer Experience How To Loyalty Programs 221

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

Experience Investigators by 360Connext

MAY 17, 2018

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. It’s one of my favorite events because it’s unique in its approach – everyone is there to learn from each other.

Leadership 161

Leadership Culture Customer Experience Professionals Customer Centricity 161

Customer Bliss

MAY 23, 2018

With advice that she says she followed from my book, “ I Love You More Than My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, ” Carolyne says that she truly believes in the importance of connecting your personal self with business self. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience Travel B2C 197

Calabrio

OCTOBER 20, 2020

Leadership guided employees into this new norm, and our customer support and development continued to serve our customers. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. Meeting the Needs of Modern Business. We’re excited to see the results next week, and on-demand attention beyond.

Company 207

Company Self Service Government Contact Center 207

Storyminers

JULY 7, 2020

Each day, you’ll be involved in all the things that matter – from finding clients to building new content, from staying up to date on current trends to providing thought leadership for your audiences, and from setting up your back-office Web services to handling mundane accounting chores. Take care of your clients. Are you listening?

Retail 223

Retail Resources Banking Trends 223

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Keeping your finger on the pulse of change means looking ahead, and it means getting the support and leadership buy-in you need to act on it.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

C3Centricity

MAY 1, 2018

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. This post summarises my easily applied learnings that will make your leadership style more efficient and effective, no matter the industry in which you work. Team #Leadership Click To Tweet.

How To 220

How To Innovation Leadership Meeting 220