Vonage

SEPTEMBER 25, 2018

Often, announcements at big technology events represent solutions in search of a problem (or solutions in search of future software development). The Anypoint Platform connects the applications’ APIs directly to Customer 360.

Connections 228

Connections Data CRM Contact Center 228

ECXO

OCTOBER 5, 2023

The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event: – ”Customer Surveys are Dead!” Opportunities, Applications, and Challenges : Positive Outcomes : Explore numerous opportunities and applications that these technologies bring. Customer Surveys are Dead!

Survey 380

Survey Net Promoter Score NPS Exercises 380

C3Centricity

APRIL 17, 2019

One that stays in my memory for many reasons, was an event I attended in San Jose, California. Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. I tend to agree after having recently attended events in both cities. FUTURE SCENARIOS.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Top 10 Takeaways from the Calabrio Customer Connect.

Connections 147

Connections Contact Center Analytics Travel 147

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community.

Culture 370

Culture Leadership Groups Resources 370

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

AWS Machine Learning

JULY 8, 2024

Eviden is a next-gen technology leader in data-driven, trusted, and sustainable digital transformation. With a strong portfolio of patented technologies and worldwide leading positions in advanced computing, security, AI, cloud, and digital platforms, Eviden provides deep expertise for a multitude of industries in more than 47 countries.

Management 124

Management Policies System Technology 124

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Its also the single most impactful technology businesses can use to improve local SEO. Host local in-store events. Ready to simplify your local SEO management?

How To 195

How To Social Media Software ROI 195

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. You can customize this architecture to connect other solutions that you develop in AWS to Google Chat.

Knowledge Base 122

Knowledge Base Interaction Groups Customers 122

Interactions

JANUARY 21, 2025

suffers more than 20 severe weather events per year that cause losses over $1 billion each, the National Oceanic and Atmospheric Administration (NOAA) reports. A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. On average, the U.S.

Connections 62

Connections Self Service Poor Customer Service Virtual Agent 62

CSM Magazine

OCTOBER 29, 2024

This interactivity fosters a unique connection between the audience and the creators, creating an emotional experience that surpasses what passive media like films or books can offer. Esports has also followed this trend, evolving from ordinary tournaments into grand events and spectacles.

Video 105

Video Entertainment Culture Transportation 105

InMoment XI

JUNE 28, 2022

Our latest addition, ReviewTrackers, empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. We couldn’t be more excited about this InMoment announcement: the launch of the latest set of technology innovations on our market-leading XI Platform!

Analytics 74

Analytics Feedback Report Industry 74

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

Financial 133

Financial Connections Data Report 133

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Calabrio

JUNE 29, 2020

At the onset of the pandemic, we immediately looked for ways to use technology to empower our global employees. It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. .

e-support 264

e-support Culture Employee Engagement Innovation 264

Experience Investigators by 360Connext

JANUARY 18, 2022

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.”. But what about your technology team? Dashboards – what they mean, how to understand them.

How To 378

How To Customer Journeys Culture Training 378

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Gamification Marketing CRM 52

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

Culture 156

Culture Connections Contact Center Leadership 156

Experience Investigators by 360Connext

MAY 23, 2019

Enterprise software giant, SAP, hosted two remarkable, concurrent events in May and I was lucky to be a part of them, thanks to partnerships with SAP Litmos and SAP. Naturally, I shared with this group of leaders the connections between learning, development, training, and hiring to customer experience.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Survey 96

Survey Analysis Feedback Effort Score 96

ECXO

MARCH 31, 2025

The Brain and Psychological Safety The brain is wired to seek safety, connection, and autonomy. Stoicism: The Power of Emotional Mastery Marcus Aurelius, one of the greatest Stoic philosophers, said: You have power over your mindnot outside events. This shuts down creative thinking, problem-solving, and motivation.

Leadership 156

Leadership Innovation Culture Loyalty 156

AWS Machine Learning

OCTOBER 14, 2024

For example, retailers can use this system to more effectively sell their products (for example, HDMI_adaptor.jpeg, “How can I connect this adapter to my smart TV?”). Also, note the physical ID of the API Gateway connection, which should look something like zxpdjtklw2 , as shown in the following screenshot.

Chatbots 124

Chatbots Healthcare System Connections 124

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Encourage user-generated content and peer-to-peer interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Vonage

MARCH 28, 2019

Imagine a technology that promises to help your business but instead is poisoning your customer’s experiences. A technology that has its most deadly effect at the precise moments when your customers need you the most. Some contact center software vendors today make a selling point out of technology that makes is easier to build IVRs.

Customer Experience 228

Customer Experience Contact Center Software Contact Center CRM 228

BlueOcean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. When you outsource your customer service, you’re essentially outsourcing your brand’s spokespeople.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

ECXO

APRIL 28, 2021

Helping customers achieve business outcomes with products is not about the technology but more about the people that use it. The key is to build the capacity of the customer’s people to adopt technology in a way that creates value for them, e.g. increased productivity, increased revenues etc. Sue Nabeth Moore. Join ECXO today.

Customer Success 290

Customer Success B2C B2B Customer Journeys 290

Calabrio

JUNE 30, 2020

contact center managers saw customers expecting to connect and communicate with customer service teams in more ways than simply voice. It’s about connection. THE TECHNICAL CONNECTION. THE EMOTIONAL CONNECTION. THE FLEXIBLE CONNECTION. Cloud-based technology enables seamless shifts to remote work when needed.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

Conference 195

Conference Banking ROI Customer Voice 195

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Careful tracking of these objectives will also facilitate post-event analysis.

Industry 95

Industry Tips Entertainment Transportation 95

Experience Investigators by 360Connext

AUGUST 20, 2024

Help everyone in the organization connect how their role contributes to the customer experience. These should fit into the bigger themes and still be seen as connected to the CX training, not just generic “service training.” But what about your technology team? Offer a customer day more than once a year.

How To 282

How To Customer Journeys Customer Centricity Training 282

Storyminers

DECEMBER 3, 2020

IBTM World Virtual is set for success with over 10,000 meetings due to take place over the three days of the event, which will this year take place completely online from the 8 th to the 10 th December. Buyers will attend from across the globe, with almost a third being new to the event.

Tourism 204

Tourism e-support Hotels Meeting 204

AWS Machine Learning

OCTOBER 30, 2024

In the event of a Regional outage or disruption, you can swiftly redirect your bot traffic to a different Region. With the addition of Amazon Lex Global Resiliency, Amazon Connect customers gain the added benefit of automated synchronization of their Amazon Lex V2 bots associated with their contact flows.

Chatbots 105

Chatbots Hotels Contact Center Telecommunications 105

Comm100

NOVEMBER 18, 2021

Technology doesn’t only come easy to them – it’s where they want to interact. Every fall, Dawson College runs an open house event for students as an essential part of its enrollment strategy. They knew that creating a personal connection with the students was essential to the event’s success. Learn more.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Unable to connect in person. Read on to find out how omnichannel customer service can help cut costs while improving customer service operations.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

Groups 52

Groups Case Study Innovation Technology 52