eglobalis
NOVEMBER 3, 2024
For example, a cybersecurity firm might prioritize trustworthiness, transparency, and proactive problem-solving in every client interaction, aligning its CX strategy with these values to build credibility and reinforce its commitment to security.
eglobalis
NOVEMBER 26, 2024
With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. Develop Localized Playbooks: Create region-specific guidelines for client interactions.
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ECXO
NOVEMBER 25, 2024
For example: High impact, low feasibility: Requires prioritization but warrants resource adjustments. Example: Consider how SAP addresses feature requests. Example: When Salesforce received requests for deeper CRM integration, it didn’t simply respond to the enterprise client asking for it.
eglobalis
DECEMBER 17, 2024
This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success. For example, predictive AI in telecommunications has reduced churn rates by detecting service disruptions and addressing them pre-emptively.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
The importance of customer empathy during a global health crisis with examples of how organisations have applied this successfully. In this session, Esther will talk about: What customer empathy is and what tools & strategies you can use to develop more empathy. How you can still get the necessary input when working remotely.
TechSee
FEBRUARY 19, 2025
Delivering WiFi connectivity guarantees is very challenging. Connectivity Guru changes the game, bringing visual clarity to WiFi connectivity. With today’s advances in AI, delivering always-on connectivity need not be so complicated. WiFi is not a physical product that can be easily seen or understood.
C3Centricity
NOVEMBER 26, 2024
Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal. For companies that fully commit, the payoff is considerable: increased loyalty, faster market adaptation, and a stronger connection with Consumers.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 2 Examples of Companies Living Their Brand. 6 Ways to Make Your Employees More Human.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process. This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. 📈 Don't miss out on this exclusive event!
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