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Knowing your customer: how the telecoms industry can weather a squeeze on consumer spending

ECXO

With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. In the platform, data stores can easily be built and can connect directly to SAS 360 without the hassle of transferring data.

Consumers 296
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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

eglobalis

– Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights. ” – Rethink Industries “The futurist we all need now.” When I first read Engage! ,

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.

B2B 459
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TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

TechSee

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. and Madrid.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. But what if AI could help you do all of this and more?

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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! A clear hypothesis supported by test cases can mitigate risks.

Feedback 391
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4 Chatbot Customer Service Use Cases for Every Industry

Comm100

Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. Connected with their internal system, the bot automatically pulls the relevant information and provides it to the agent. Canadian Blood Services.

Chatbots 229
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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Find and connect with the right talent to fill roles fast with these tools: More data! Basic search: Easily search using keywords, job title, location, industry, and more. What is ZoomInfo for Recruiters? We have added 10's of millions of personal emails and mobile records.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Agent attrition and retention are connected to engagement and competence. Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent assist technologies can support the agent. Collaborative scripting can improve CX and agent performance.

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The Impact of Direct Dials on Sales Productivity

To understand the importance of direct dials, you need to understand connect rates. Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. When dialing a number at the VP level, SDRs are 147% more likely to connect with them.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.

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AI and Automation: Don't Get Caught in the Wake of Progress

Speaker: Brian Morin & Helena Chen from SmartAction

Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. Join us for this candid webinar as we discuss the impact of machine automation through the lens of history and what’s both different and similar this time around as it relates to the contact center.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.