Connections Industry Technology 
eglobalis
NOVEMBER 5, 2024
Why I Admire Brian’s Work Throughout my career, I’ve been deeply involved at the intersection of technology, design, innovation and customer experience, guiding high-tech companies toward improvement and transformation. ” – Rethink Industries “The futurist we all need now.” When I first read Engage! ,
eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
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eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.
ECXO
NOVEMBER 25, 2024
A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! A clear hypothesis supported by test cases can mitigate risks.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. But what if AI could help you do all of this and more?
eglobalis
DECEMBER 11, 2024
Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Lets connect, and share your insights!
eglobalis
NOVEMBER 26, 2024
Scaling Empathy Through Technology Technology can scale empathy by personalizing interactions and anticipating client needs across global operations. While the concept may seem universally applicable, its implementation varies significantly depending on the region, company maturity, and industry focus.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! Basic search: Easily search using keywords, job title, location, industry, and more. Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies.
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