eglobalis
NOVEMBER 12, 2024
Use both formal methods (like surveys) and informal touchpoints (such as regular check-ins) to gather ongoing feedback. When teams work together and share insights, clients experience seamless service that feels informed, proactive, and personalized.
eglobalis
OCTOBER 30, 2024
Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience. These tools can facilitate more effective meetings, streamline workflows and ensure that employees have access to the information they need when they need it.
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ECXO
APRIL 10, 2024
Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. This might sound like an unusual juxtaposition, but bear with me as I draw parallels between these two seemingly disparate fields.
eglobalis
MARCH 18, 2025
Crisis Management During crises, such as data breaches or product recalls, customers require immediate and accurate information. Human agents are better equipped to navigate these complex regulations, ensuring compliance and providing accurate information, whereas AI might misinterpret or overlook critical legal nuances.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. Agent attrition and retention are connected to engagement and competence. Agent assist technologies can support the agent. Collaborative scripting can improve CX and agent performance.
C3Centricity
NOVEMBER 26, 2024
Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal. For companies that fully commit, the payoff is considerable: increased loyalty, faster market adaptation, and a stronger connection with Consumers.
ECXO
NOVEMBER 19, 2024
At its core, the saga teaches us about the importance of connection—both between characters and with the audience. Tailoring experiences to Johan’s needs, with personalized support, builds a deeper connection. Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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