eglobalis
NOVEMBER 5, 2024
Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights.
eglobalis
APRIL 15, 2025
Part II: Building Strategic Value Through Trust, Flexibility, and Innovation [link] Introduction: When Core Value Isnt Enough In Part I of this series, we explored the foundational pillars of B2B value creationdimensions like risk mitigation, customer experience, cost reduction , and operational efficiency. These remain essential.
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eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
eglobalis
OCTOBER 14, 2024
Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. In a world where every brand is vying for attention, how do you make your events stand out?
ECXO
NOVEMBER 25, 2024
Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! Challenges: ROI is inherently speculative, especially for innovative features. Feature requests are not just data points; they’re stepping stones to innovation.
eglobalis
SEPTEMBER 11, 2024
To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? Finally, we will examine mini case studies of three B2B companies.
Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.
In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Donald Fan will show how to connect those dots. By exploring scientific studies and corporate practices from Walmart Inc.,
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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. 💡 Seamless Integration: Enhance functionality and connect new technologies with ease. 💸 Drive Growth & Efficiency: How a flexible commerce stack enhances operations and customer experience.
Speaker: Kevin Burke, Founder & Managing Director at Digital One and AI & Automation Consultant
These innovations are ultimately connecting sales and marketing teams in smarter ways, turning alignment into real revenue and impact beyond the first click. Join this new webinar with Kevin Burke for a deep dive into the latest AI-driven strategies that are redefining sales and marketing success!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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