ECXO

NOVEMBER 19, 2024

At its core, the saga teaches us about the importance of connection—both between characters and with the audience. Tailoring experiences to Johan’s needs, with personalized support, builds a deeper connection. Diverse perspectives lead to innovative solutions that address a broader range of customer needs. •

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

ECXO

MARCH 10, 2024

The European Customer Experience Organization have monthly practical activities, with C suite, top leaders, practioners, innovators, designers, thought leaders and enterpreneurs. Become a member of the unique open access Customer Experience Business Network here: [link] and follow us on linkedin: [link] Do you want to collaborate?

Connections 374

Connections Leadership Innovation Customer Experience 374

TechSee

AUGUST 10, 2023

As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

ECXO

OCTOBER 7, 2024

As a Customer Experience (CX) leader, you hold the key to shaping extraordinary connections and driving meaningful change. Innovation is your constant companion in this exhilarating journey. By championing the customer experience, you contribute to a world where people feel valued and connected.

Customer Experience 373

Customer Experience Customer Journeys Exercises Customer Centricity 373

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

Innovation 334

Innovation Connections Analytics Touchpoint 334

eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features. Let me know your thoughts and experiences.

Feedback 441

Feedback ROI Innovation B2B 441

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 156

Culture Connections Contact Center Leadership 156

eglobalis

NOVEMBER 19, 2024

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 451

B2B Healthcare Innovation System 451

eglobalis

OCTOBER 14, 2024

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.

Customer Experience 345

Customer Experience Customer Journeys Case Study Innovation 345

ECXO

NOVEMBER 26, 2024

These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience!

Self Service 334

Self Service Training Culture Analytics 334

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. AI-Infused Workflows: Building Connected Journeys The true potential of AI lies not in isolated tools but in end-to-end workflows that transform every customer touchpoint.

Net Promoter Score 221

Net Promoter Score Effort Score B2B NPS 221

C3Centricity

NOVEMBER 26, 2024

Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal. For companies that fully commit, the payoff is considerable: increased loyalty, faster market adaptation, and a stronger connection with Consumers.

Competitive Advantage 212

Competitive Advantage Consumers Banking Loyalty 212

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. Sleep facilitates the brain’s ability to connect disparate ideas and think outside the box. Enhanced Innovation and Creativity: Sleep fosters a state of mind conducive to creativity and innovation.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

ECXO

JUNE 9, 2024

Enhancing Creativity and Innovation: Listening opens the door to a plethora of ideas and innovations. When we listen actively, our brains are engaged in interpreting sounds, understanding language, processing emotions, and making connections. This holistic approach can lead to more innovative solutions and successful outcomes.

Customer Experience 374

Customer Experience Exercises Innovation Leadership 374

eglobalis

NOVEMBER 12, 2024

If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn. Last Articles: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership [link] Stuck in an Outdated CX Framework?

Customer Centricity 434

Customer Centricity Strategy B2B Feedback 434

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Embrace change and foster innovation at every level. Today and every day, we’re reminded of our incredible impact on those we serve. Our passion fuels our dedication, making every interaction a meaningful one.

Meeting 296

Meeting Customer Centricity B2C Culture 296

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

Entertainment 300

Entertainment Culture Consulting Connections 300

InMoment XI

DECEMBER 9, 2024

Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them. Download Now Exit this form Society: Divided, Yet Connected Customers navigate a paradox: craving connection in an overstimulated, fragmented world. The AI Debate: A CX Game-Changer or Trust-Buster?

Trends 195

Trends Self Service Roadmap Customer Centricity 195

eglobalis

OCTOBER 1, 2024

Introduction: The Need for a Non-Siloed Organization Silos within an organization have long been a barrier to innovation, efficiency, and customer satisfaction. Cross-Functional Innovation : Employees in flat organizations often have greater exposure to different departments, leading to more diverse ideas and creative problem-solving.

Customer Journeys 337

Customer Journeys Culture Leadership Innovation 337

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. In addition, emotional connection is a potent tool in the realm of CX. Businesses that can forge an emotional connection with their customers often enjoy higher levels of customer satisfaction and loyalty. Now, let’s talk innovation.

Chatbots 285

Chatbots Technology Innovation Interaction 285

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. When employees are connected to the broader vision, they are more likely to invest emotionally in both the company’s success and the customer experience.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. It’s a fantastic example of a business exhibiting its values and connecting with customers on a deeper level.

Retail 270

Retail Connections Innovation Loyalty 270

InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. This clear purpose to support customers helps people feel more connected to their jobs and instills a deeper sense of pride in what they do. It’s a healthy cycle that inspires innovation.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

ECXO

JUNE 3, 2024

Putting it all together Now, let’s connect habituation and heuristics to the search for easy solutions. Here are a few points to illustrate this connection: Efficiency in Problem-Solving: It allows us to become more efficient by reducing the mental effort required to address familiar problems.

Gamification 332

Gamification Innovation Resources Infographics 332

AWS Machine Learning

JULY 29, 2024

Using Amazon Q Business Connectors , you can connect SharePoint Online data to an Amazon Q Business application and start gaining insights from your data quickly. The Amazon Q Business application uses TargetApp to connect to the SharePoint Online site to crawl and index the data. Choose New registration. Choose OAuth 2.0

Connections 122

Connections Data How To Innovation 122

eglobalis

NOVEMBER 26, 2024

Let’s connect, and share your insights! Only then can empathy transition from a buzzword to a tangible driver of competitive advantage in the global B2B landscape. I’d love to hear—what is your company doing to transform empathy from a buzzword into meaningful, actionable strategies?

B2B 406

B2B B2C Culture Net Promoter Score 406

eglobalis

OCTOBER 30, 2024

Employee Experience: A Growing Priority Enhancing the employee experience is crucial for attracting and retaining top talent, fostering innovation and driving organizational success. AI in the workplace offers new methods to understand and meet employee needs, playing an increasingly critical role in this area.

Employee Experience 386

Employee Experience Customer Experience Employee Engagement Telecommunications 386

AWS Machine Learning

OCTOBER 23, 2024

Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. This feature simplifies the integration of domain-specific knowledge into conversational AI through native compatibility with Amazon Lex and Amazon Connect.

Connections 100

Connections Knowledge Base Resources Data 100

eglobalis

OCTOBER 21, 2024

Engaging Directly: Personal Connections Matter While public responses are important, taking the conversation offline for resolution through direct messages or phone calls can create a more personalized experience and help your company to find the issues easier. If you’d like, don’t hesitate to share and connect with me here on LinkedIn.

Social Media 418

Social Media Feedback Engagement Company 418

ijgolding

APRIL 9, 2020

A tool that integrates with your CRM in order to follow through on every single insight and align them to business metrics while validating the conclusions with real customer feedback – how is that for innovation? Chief Innovation & Business Solutions Officer at Prodware Group. All-in-one CX solution. Eytan Hattem.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

ECXO

JUNE 23, 2024

Driving Innovation: Feedback channels can serve as a source of inspiration for innovation. This feedback can spark innovation and drive the development of new products or features that directly address customer desires, leading to an improved customer experience. Customer Feedback: Make it a habit to listen to your customers.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358