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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

Introduction: Why Design Thinking Matters for B2B Design Thinking is not just a buzzword; it is a problem-solving framework that places users at the center of the process. For B2B companies, this methodology can bridge the gap between customer needs and business objectives, leading to innovation in services, products, and experiences.

B2B 294
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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

Microsoft (USA): Microsoft experiments extensively with its enterprise software solutions. Through A/B testing and user feedback integration, Microsoft refines its products to ensure they are aligned with customer needs, resulting in improved user experiences and higher adoption rates.

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology. Apple Apple Inc.,

e-support 512
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Unicorns Dependency in CX – Here Is How You Avoid This “Trap”

ECXO

These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience!

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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Your company can adopt voice and visual search capabilities to make it easier for B2B clients to discover your offerings, improving accessibility and user experience. Samsungs Knox Matrix , a blockchain-based security solution, uses AI to create a secure environment for connected devices, ensuring data privacy and protection.

B2B 391
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features.

Feedback 516
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Create a next generation chat assistant with Amazon Bedrock, Amazon Connect, Amazon Lex, LangChain, and WhatsApp

AWS Machine Learning

Generative AI is set to revolutionize user experiences over the next few years. Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. A WhatsApp business account to integrate with Amazon Connect.