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Visual Transformation in Telecom: Endless opportunities

TechSee

to fix your internet connection only to have him arrive late and leave with the issue unresolved. The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video.

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Can you transform angry customers into loyal ones?

Alida

Below are real-life examples of how brands have delivered excellent customer service to transform a negative customer interaction into a positive experience. The experiment used Twitter data to study customer service interactions in two industries that are rife with customer service complaints: airlines and wireless carriers. “We

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Payments on the go: The benefits of a wireless credit card terminal

BirdEye

Whether your business is cash-only or already accepting credit cards – chances are you could benefit from introducing a wireless credit card terminal to improve the payment experience. The benefits of a wireless credit card payment machine The best wireless credit card processing terminal for your business.

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To boost customer loyalty, telecom companies need to go beyond NPS

Alida

NPS doesn’t consider the entire customer journey and how a customer’s experience and expectations may change with every interaction. For example, if a wireless carrier customer has a history of frustrating interactions, but the last experience happened to be relatively good, they may answer an NPS survey differently.

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Why is my smart device making me feel dumb? The challenges of onboarding IoT devices

TechSee

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. After all, with the number of connected devices expected to reach 20.4 Maybe he should have stuck with the hose. Auto onboarding.

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Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. 2. Indications of Connectivity Loss. Leading manufacturers are already making use of this technology.

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Marketing predictions CMOs need to consider in 2018

Alida

And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. But Forrester says marketers need a deeper understanding of how consumers are interacting with brands with mobile devices, including the role of voice activation.