eglobalis
NOVEMBER 3, 2024
In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.
eglobalis
NOVEMBER 12, 2024
But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Break down departmental silos by implementing shared project dashboards or holding regular cross-functional meetings to discuss key client accounts.
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eglobalis
OCTOBER 30, 2024
AI in the workplace offers new methods to understand and meet employee needs, playing an increasingly critical role in this area. Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience.
eglobalis
NOVEMBER 5, 2024
– Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights. established a foundational understanding of social media’s role in business. When I first read Engage! ,
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Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. See how to meet your customers where they're at with a digital-first strategy. Download today to find stats on customers moving from first gen to next gen digital.
TechSee
FEBRUARY 19, 2025
Delivering WiFi connectivity guarantees is very challenging. Connectivity Guru changes the game, bringing visual clarity to WiFi connectivity. With today’s advances in AI, delivering always-on connectivity need not be so complicated. WiFi is not a physical product that can be easily seen or understood.
C3Centricity
NOVEMBER 26, 2024
This approach involves embedding consumer insights into every part of a company, driving long-term success by anticipating and meeting consumer needs precisely. Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Every day customers contact customer support and every day customer support agents help to meet their requests. What steps occur before they are connected with an agent? But how are your customers reaching out? And are your customers utilizing AI?
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. But what if AI could help you do all of this and more?
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience.
Advertiser: TTEC
Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI to meet these expectations. Learning objectives: Create genuine connections through channels consumers prefer.
Advertiser: ZoomInfo
To understand the importance of direct dials, you need to understand connect rates. Take the following stats into consideration: It takes 5 minutes to connect with a prospect via direct dials, but takes 22 minutes using company switchboard numbers. When dialing a number at the VP level, SDRs are 147% more likely to connect with them.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers.
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Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support. Moreover, we explore how great CX can instill customer security, amplify marketing efforts, and meet brand expectations.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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