Uniphore

JANUARY 13, 2022

AD: Stay connected to your purpose and mission. When you’re connected to purpose and mission, you have a better sense for what is important. When you’re connected to purpose and mission, you have a better sense for what is important.”. If you could share one lesson you’ve learned with other leaders, what would it be?

Meeting 246

Meeting Culture Exercises Connections 246

ECXO

APRIL 12, 2021

Customer Experience and Service Management; meeting along the Customer Journey. The Service Manager focuses on the lifecycle of specific services to ensure that the business solution aligns with the organization while meeting with the customer service needs. SHARE ARTICLE. Share on facebook. Share on twitter. Share on linkedin.

Customer Journeys 296

Customer Journeys Meeting Customer Experience Management 296

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

Connections 147

Connections Contact Center Analytics Travel 147

ChurnZero

NOVEMBER 11, 2024

When 2023’s Customer Success Leadership Study suggested that 77% of CS teams meet with their customers in person, the finding was met with some skepticism. Yet, 2024’s results reiterate the trend, indicating that in-person customer meetings are here to stay, and that they make a difference. appeared first on ChurnZero.

Meeting 52

Meeting Leadership Study Trends 52

ChurnZero

NOVEMBER 11, 2024

When 2023’s Customer Success Leadership Study suggested that 77% of CS teams meet with their customers in person, the finding was met with some skepticism. Yet, 2024’s results reiterate the trend, indicating that in-person customer meetings are here to stay, and that they make a difference. appeared first on ChurnZero.

Meeting 52

Meeting Leadership Study Trends 52

Optimove

SEPTEMBER 17, 2024

See the difference control groups make in this guide Download Now Why it matters: Meet Optimove at SBC, visit us, and learn how to increase player lifetime value and fuel growth. Key takeaways: Meet Optimove at SBC Summit Lisbon – September 24-26, Booth D120. Want to meet us there? See you in Lisbon!

CRM 64

CRM Meeting Marketing Conference 64

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

Optimove

OCTOBER 22, 2024

In a landscape where customers expect personalized campaigns, it’s crucial to ‘meet the moment’ by delivering dynamic, data-driven promotions that resonate with individual preferences and needs. By using CRM data, businesses can create personalized rewards that truly connect with their audience.

CRM 52

CRM Meeting Data Strategy 52

ShepHyken

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Connect with Shep on LinkedIn. Then it was my turn to speak.

Meeting 62

Meeting Management Customer Expectations Customer Service Training 62

Optimove

OCTOBER 2, 2024

8 & 9 ​ 11:00 AM – From Brackets to The Big One: 2024 Big Sporting Event Insights 1:00 PM – Personalization Power: The Secret to Player Connection 2:00 PM – Bonus Clairvoyance: Harnessing Predictive Power for Bonus Optimization 3:00 PM – Next Level Unlocked: 5 Ways to Up Your Gamification Game Oct. Want to schedule a face-to-face meeting?

Gamification 64

Gamification Meeting Engagement Sports 64

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. For example, a customer trying to set up their new connected TV can open a video chat session with your AI Agent. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

APRIL 18, 2024

You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. Check out the following demo to see how it works.

Knowledge Base 121

Knowledge Base Meeting Resources Call Recording 121

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. How can higher education meet student support expectations? Table of contents.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

C3Centricity

NOVEMBER 26, 2024

This approach involves embedding consumer insights into every part of a company, driving long-term success by anticipating and meeting consumer needs precisely. Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal.

Competitive Advantage 209

Competitive Advantage Consumers Banking Loyalty 209

NICE inContact

SEPTEMBER 26, 2019

In fact, AI has never been more critical to a successful CX strategy – with the promise of delivering a better experience for customers who are more eager than ever to connect over digital channels. The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog.

Meeting 137

Meeting Self Service Contact Center Chatbots 137

eglobalis

NOVEMBER 3, 2024

In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.

B2B 427

B2B Culture Innovation Loyalty 427

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections. Conclusion on customer loyalty.

Study 170

Study Loyalty Connections Loyalty Programs 170

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. By creating a space for customers to share their product ideas, you can collaborate with their teams to create better products that meet customer needs.

Connections 98

Connections Chief Customer Officer Customer relationships Customer Relationship Management 98

AskNicely

AUGUST 30, 2018

She put together a team that was ingrained in the community — meeting people where they lived. By sharing the story of a single mom who put herself through nursing school so she could buy her two kids a home, they helped people connect on a personal level. “If Unlock growth through honest storytelling. Hit us up on Twitter @asknicely

Meeting 150

Meeting Net Promoter Score Social Media Video 150

Stella Connect

NOVEMBER 29, 2021

There are some brands that seem to just get it, that understand customer wants and needs and are able to meet and exceed those expectations in the moment, at any given moment in time. . 4 Strategies for Meeting and Exceeding Customer Needs. #1: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

Think Customers

JUNE 24, 2024

Even if people don’t say it, they yearn for connection,” added Mark Killick, senior vice president of experience operations for logistics company Shipt, in a conversation with Kyle. Even if people don’t say it, they yearn for connection.” As a result, engaging and retraining associates is a top leadership priority.

Conference 59

Conference Technology Meeting Contact Center 59

eglobalis

NOVEMBER 12, 2024

But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Break down departmental silos by implementing shared project dashboards or holding regular cross-functional meetings to discuss key client accounts.

Customer Centricity 428

Customer Centricity Strategy B2B Feedback 428

CSM Magazine

JULY 4, 2024

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. Rob Sawle, Director of Utilities at Sigma Connected Group said: “This agreement makes E.ON

Connections 52

Connections Customer Service Government Travel 52

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021? FAQ: [link].

Connections 93

Connections Conference Innovation Customer Engagement 93

ijgolding

JULY 25, 2017

In my two years there, I do not recall ever meeting a member of the board of directors. However senior I seemed to become, the less connected to leadership I appeared to be. I had been led brilliantly for those years by inspiring people who worked hard to connect people – to connect their people to the purpose of the organisation.

Customer Centricity 170

Customer Centricity Leadership Connections Banking 170

TechSee

OCTOBER 13, 2020

Using technology to easily connect off-site field service technicians with in-office expertise and data can ensure faster and more effective service. The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Make knowledge easily accessible.

Meeting 202

Meeting How To Knowledge Base Contact Center 202

Beyond the Arc

MARCH 21, 2023

If your business is not connecting with customers through empathy, it's time to rethink your communications. We’ve all done it – gotten so wrapped up in the daily grind of meetings, budgets, [.] The post 5 Tips for connecting with customers through empathy appeared first on Beyond the Arc.

Connections 59

Connections Tips Communication Meeting 59

Eptica

DECEMBER 6, 2017

Date: Wednesday, December 6, 2017 Meeting the CX needs of the connected consumer. Author: Vincent Giraud We live in the age of the connected consumer. Consumers are connected all through the day , using their devices from when they wake until last thing at night. Published on: December 06, 2017.

Connections 49

Connections Meeting Consumers Social Media 49