eglobalis

MARCH 13, 2025

Present a Compelling Business Case : Use data and real-life examples to illustrate the potential return on investment (ROI) from CX initiatives, including increased customer retention and reduced acquisition costs. Present case studies and industry benchmarks that show measurable gains from CX investments.

Leadership 229

Leadership B2B B2C Effort Score 229

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps. Set your location.

Connections 195

Connections Software Analysis Social Media 195

ECXO

MARCH 11, 2025

Action Point: Present CX metrics alongside financial indicators to show the business case for improving customer experience. If you enjoyed this read, connect with me on LinkedIn ! Example: Use hard numbers such as calculating the revenue impact of improving customer retention by just 5% to make the case for investment in CX.

B2B 306

B2B Strategy Customer Journeys Net Promoter Score 306

eglobalis

JANUARY 7, 2025

Test: Validating Solutions Testing involves presenting prototypes to users to gather feedback. Lets connect, and share your insights! Connect or follow me here: Ricardo Saltz Gulko Happy Belated Christmas, a Merry Hanukkah, and a Marvelous 2025! This iterative process helps refine solutions based on real-world insights.

B2B 277

B2B Company Customer Journeys Innovation 277

eglobalis

JANUARY 20, 2025

Companies that excel in CX often establish a strong emotional and professional connection with their clients. To replicate this, companies must train their teams to effectively interpret and present data insights. If you enjoyed the article, feel free to share it and connect with me here or follow me on LinkedIn.

B2B 406

B2B Loyalty Loyalty Programs Innovation 406

AWS Machine Learning

FEBRUARY 21, 2025

Providing effective multilingual customer support in global businesses presents significant operational challenges. In this post, we discuss how AWS and DXC used Amazon Connect and other AWS AI services to deliver near real-time V2V translation capabilities. The following diagram illustrates the solution architecture.

Connections 93

Connections Contact Center e-support Call Recording 93

InMoment XI

OCTOBER 26, 2021

Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Usually, this presentation takes the form of scorecards, but we challenge you to use something much more powerful if you aren’t already: customer stories! Element #3: Cross-Functional Teamwork.

Report 368

Report Connections Brands Resources 368

InMoment XI

APRIL 18, 2022

And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value. Employers are reconsidering methods for building connections as well as performance. Diagnosing and Improving Employee Connection to Company Culture. Read Article.

Employee Experience 418

Employee Experience Culture Employee Engagement Connections 418

ECXO

OCTOBER 5, 2023

During this presentation, participants will gain valuable insights about the Last Days of Surveys: Historical Context and Evolution of Measurement : Discover how AI revolutionizes Customer Experience (CX) productivity. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.

Survey 380

Survey Net Promoter Score NPS Exercises 380

InMoment XI

OCTOBER 17, 2024

For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. A customer feedback questionnaire is only as good as the questions it presents to customers. Why is Asking the Right Customer Feedback Questions Important?

Feedback 195

Feedback Effort Score Survey Customers 195

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When?

Culture 156

Culture Connections Contact Center Leadership 156

ECXO

OCTOBER 30, 2024

Often, businesses present a plethora of products and services, creating an overwhelming experience. By understanding the emotional and psychological aspects of their customers, businesses can create deeper connections that extend beyond mere transactions. Engaging with customers on a personal level fosters loyalty and trust.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? but the point is that storytelling connects humans together—and it can do the same with your customers and executives. When you’re presenting a business case, the goal shouldn’t be complexity.

Tips 370

Tips ROI Metrics Touchpoint 370

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short. If you enjoyed this read, connect with me on LinkedIn !

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

Comm100

FEBRUARY 19, 2021

And the award for “Word of the Year” goes to… empathy! ”, Shep Hyken, customer service and experience expert and Chief Amazement Officer at Shepard Presentations explains. “ Empathy creates a personalized and emotional connection. It’s empathy that will get customers to come back.”.

Customer Experience 334

Customer Experience Consumers Study Brands 334

ECXO

JUNE 9, 2024

When we listen actively, our brains are engaged in interpreting sounds, understanding language, processing emotions, and making connections. This can be incredibly enriching, fostering a deeper sense of connection and understanding. Stay Present: Stay present in the moment. This can be both fun and educational.

Customer Experience 374

Customer Experience Exercises Innovation Leadership 374

Experience Investigators by 360Connext

OCTOBER 5, 2021

It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . Ask leaders to present their ideas. But it’s not the only way.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

CSM Magazine

MARCH 4, 2025

The highly anticipated Customer Connect Expo is just around the corner, bringing together industry leaders, innovators and customer experience enthusiasts. Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement.

Connections 52

Connections Innovation Customer Centricity Customers 52

Experience Investigators by 360Connext

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

Entertainment 310

Entertainment Culture Consulting Connections 310

InMoment XI

MAY 24, 2022

At the end of the day, we want you to be confident that you gained as much value as possible from the break-out sessions, one-of-a-kind stories, and unique experience programs presented. Form New Connections. With all we have planned, we are confident XI Forum Sydney will do just that. Here are six reasons to attend!

Entertainment 370

Entertainment Case Study Conference Leadership 370

InMoment XI

MAY 18, 2022

Building Human Connections. It’s all about building that human connection, and it is a great way to get sticky with new clients and show your investment from the start. Here’s what we’re doing and why we think it is successful. And the intelligence we glean from these “buyer interviews” is impactful across teams.

B2B 370

B2B Company Roadmap Sales 370

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

ECXO

SEPTEMBER 30, 2023

Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. ” Connect with Ilenia: Website: www.ileniavidili.com Book: [link] Your Facilitator Ricardo Saltz Gulko, co-founder of ECXO, will guide you through this enlightening presentation by Ilenia Vidili.

Meeting 296

Meeting Customer Centricity B2C Culture 296

C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. But in today’s connected world it also needs to consider people who are currently strangers – but could potentially become guests. These are just six of the many ideas I shared during my presentation. From ROI / ROR to ROE.

Hospitality 307

Hospitality Customer Centricity Hotels How To 307

AWS Machine Learning

DECEMBER 23, 2024

We use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience. Additionally, you need an Amazon Connect instanceyou use the instance Amazon Resource Name (ARN) in a later step. For ConnectInstanceARN , enter the ARN of your Amazon Connect instance. Choose Next. Choose Submit.

Virtual Agent 116

Virtual Agent Self Service Travel Connections 116

AWS Machine Learning

OCTOBER 30, 2024

You can see that the new Global Resiliency enabled version (Version 2) is replicated and the new alias BookHotelDemoAlias_GR is also present. Check the Aliases page to confirm that the BookHotelDemoAlias_GR alias is still present on the source bot. For more information, see Use Global Resiliency to deploy bots to other Regions.

Chatbots 107

Chatbots Hotels Contact Center Telecommunications 107

Experience Investigators by 360Connext

DECEMBER 3, 2024

AI can enhance learning but also presents obstacles to foundational skill development. The discussion takes a thought-provoking turn as we question AI’s capacity for empathy, pondering whether AI can deliver more meaningful experiences than humans.

Handbook 143

Handbook Social Media Retail Trends 143

ECXO

MARCH 6, 2025

Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers. is necessary to present customers with a coherent experience. If you enjoyed this read, connect with me on LinkedIn !

B2B 339

B2B Customer Journeys How To Effort Score 339

ECXO

FEBRUARY 14, 2022

Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization. That aims to impact the present and future of CX Leadership. Then let’s talk and grow together. Let’s Evolve with It — Together!

Culture 296

Culture Case Study Employee Experience Innovation 296

ECXO

JULY 1, 2024

It’s mind-blowing how psychology and customer experience are connected, and how the theories of Jung and Lacan can unlock a whole new level of understanding. It allows leaders and marketers to tap into universal themes and symbols that resonate deeply with people, fostering a sense of connection and shared meaning.

Customer Experience 358

Customer Experience Culture Trends Social Media 358

InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

MARCH 29, 2022

The month of March is Women’s History Month, an opportunity for all of us to celebrate the contributions and lives of incredible women everywhere—past and present. It’s also an opportunity to share stories, learn from one another, and emphasize the importance of creating a gender equal world.

Culture 370

Culture Leadership Groups Resources 370

InMoment XI

MAY 14, 2022

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 370

Brands Retail Loyalty Competitive Advantage 370

Lumoa

MARCH 9, 2023

By understanding their customers’ needs and concerns, Lush is able to connect with them on a deeper level and create a loyal customer base that values the company’s commitment to ethical and sustainable practices. Lush’s approach is a great way to build customer trust through authenticity and empathy.

Customer Experience 397

Customer Experience Social Media Customers Video 397

Calabrio

JUNE 21, 2021

The events we all weathered over the past year and a half revealed many challenges to overcome – and that is exactly what Calabrio did, not just meeting the challenges but embracing the opportunities that they presented.

Culture 246

Culture Groups Connections Engagement 246