Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. They set out to understand the full assessment of problems silo by silo. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

FEBRUARY 12, 2025

Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows. Customer-led growth playbooks : Actionable frameworks, templates, and guidance that make operationalizing CLG in your company faster and easier.

Brands 62

Brands Customer Success Roadmap Innovation 62

DCX

JANUARY 12, 2025

Learn how intent-driven UX is shifting from task-focused tools to experiences that anticipate customer needs before they ask. See how mission-driven leadership is fueling growth by connecting teams with purpose and turning digital transformation into lasting impact. Think leadership is just about numbers? Let’s dive in!

Virtual Agent 52

Virtual Agent Chatbots Retail Leadership 52

InMoment XI

APRIL 3, 2024

A well-designed digital experience can increase customer engagement and interaction with a brand. Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others. References Fullstory. Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Gainsight

OCTOBER 18, 2022

Intuition drives new product suggestions, existing customers become alienated because they get less support, and product managers spend their time fielding potentially contradictory feedback from coworkers, executives, and users. Product roadmaps overflow with suggestions, making future planning increasingly difficult. Churn increases.

Connections 52

Connections Roadmap Analytics eBook 52

Thematic

APRIL 1, 2025

If your goal is to boost satisfaction, connect it to something tangible like “which should increase repeat purchases by 15%.” A strong customer insights strategy clearly turns feedback into actions on your product roadmap. And importantly, tie these objectives to business outcomes. Broadcast this win.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . What does your day-to-day look like? If so, how? .

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Thematic

FEBRUARY 19, 2025

Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy. User experience and training Does your insights and research team have the internal resources to train and maintain a complex system?

How To 62

How To Self Service Analysis Analytics 62

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. By creating a new Zapier action in our native Zapier integration, we were able to connect Retently and MonkeyLearn and automate this whole process. The power of data. Our customer support team efforts are highly appreciated.

Analysis 109

Analysis Feedback NPS Effort Score 109

Centercode

FEBRUARY 11, 2021

If friction arises with setup, connectivity, or functionality, a flexible return policy may be the deciding factor between calling your support team or packing your product back into a shipping box. Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product.

e-support 98

e-support How To Policies eBook 98

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Connect with your customers via an online community. Surveys that are too long are less likely to be completed and also take away from the user experience. Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

CX Workout - Ideas Blog

NOVEMBER 3, 2020

3) Little connection between the Employee Experience and Customer Experience. For example, why do businesses still support siloes between Customer Experience (CX), Data, Digital, Employee Experience (EX), Enterprise Technology, Human Resources, and Marketing? But when the Decooda Imaginative Question (CX I.Q.)

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

SurveySparrow

AUGUST 28, 2023

A frictionless experience not only differentiates your brand but also cultivates lasting emotional connections with your customers. From iPhones to MacBooks to iCloud, Apple creates an ecosystem that minimizes friction between devices, ensuring a cohesive user experience. Please enter a valid Email ID.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. With a clear picture of your company’s influence, you create an effective roadmap.

Examples 98

Examples Sports Innovation Social Media 98

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. A perfected product doesn’t stop at functional — it provides an amazing user experience. ” And you’d be right.

How To 59

How To Roadmap User Experience Return on Investment 59

AWS Machine Learning

OCTOBER 23, 2024

This foundational layer is critical for managing the complexities of AI model deployment, and therefore SnapLogic can offer a seamless user experience. Enterprises can quickly develop and deploy chat assistant UI applications, and applications not only function well but also provide a seamless and engaging user experience.

System 79

System Data Innovation Government 79

AWS Machine Learning

MAY 30, 2024

VitechIQ uses an Amazon Bedrock VPC interface endpoint to make sure the connectivity is secured end to end. The VitechIQ user experience can be split into two process flows: document repository, and knowledge retrieval. Monitoring VitechIQ application logs are sent to Amazon CloudWatch.

Chatbots 127

Chatbots Knowledge Base Innovation Interaction 127

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Connect with Shep on LinkedIn.

Self Service 86

Self Service Customer Service Chatbots Customer Centricity 86

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Centercode

APRIL 29, 2021

Products will need to be more complex and connected than ever. And maintaining seamless connectivity and performance means development teams will have to keep releasing around the clock. And product managers need a guarantee that the product roadmap aligns with the growing wants and needs of their target audience.

Connections 40

Connections Roadmap Feedback User Experience 40

Thematic

MARCH 26, 2025

The feedback is impact-driven & aligns with business goals Actionable feedback connects user pain points to business impacts—such as usability, accessibility, or revenue growth. Solution: By analyzing customer sentiment, marketing teams can refine messaging to better connect with customer expectations.

Feedback 62

Feedback Social Media Analysis Survey 62

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Users must feel compelled to access your application over time.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Solvvy

JULY 13, 2022

The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Also, 62% of survey respondents say experience with one industry influences their expectations in others. Chatbots and Live Chat.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Thematic

JULY 11, 2022

All you need to do is connect your source data. Insights found via the analysis show how you can improve your product, customer service, or employee experience. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Analysis 77

Analysis Roadmap Banking NPS 77

Totango

SEPTEMBER 23, 2019

We had a great few days, discussing customer success best practices, sharing experiences and knowledge. IBIZA focuses on improving the Portfolio Manager’s workflow – removing friction, reducing noise and delivering a more intuitive experience. . New, Modern User Experience. IBIZA Release to General Audience.

Roadmap 9

Roadmap Knowledge Base User Experience Customer Success 9

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. This button gives customers the flexibility to share their experience instantly, whenever the moment is right for them, without waiting for a survey after a purchase or interaction.

Ecommerce 109

Ecommerce Survey Retail NPS 109

NobelBiz

NOVEMBER 6, 2023

Predictive Dialers: These tools automatically dial a list of phone numbers, connecting agents to live calls while filtering out busy signals, voicemails, and unanswered calls. It’s the strategic approach of being accessible to customers across various communication channels while ensuring a consistent and unified experience.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience Analytics Brands 52

Gainsight

NOVEMBER 10, 2021

As technology booms and customers are exposed to more options than ever, the pressure is on to connect with new users quickly, prove value as soon as possible, and keep users engaged. Back your product roadmap with data. What’s driving success from product-led plans?

Handbook 52

Handbook Roadmap ROI Strategy 52

NetBase

OCTOBER 22, 2018

With introductory classes like Introducing NetBase and Best Practices in Topic Building and Master Classes like Create Experiences that Drive Engagement. Campaign Strategies that Connect Emotionally with Your Target Audience , everyone had the opportunity to increase their expertise in the art of analyzing social media.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Clarivate

DECEMBER 12, 2023

Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity. It’s a great example of how we’re always looking for ways to improve the user experience.

Innovation 59

Innovation Management Roadmap System 59

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 86

e-support Customer Centricity Apparel Leadership 86

AWS Machine Learning

OCTOBER 4, 2022

If many partners share their forecasts, it can help control the bullwhip effect in the connected supply chain. Data connectors run as Lambda functions—you can use this source code to help launch the Amazon Athena Lambda Snowflake Connector and connect with AWS PrivateLink or through a NAT Gateway. Solution overview.

Analytics 90

Analytics Training Data How To 90

SurveySparrow

MARCH 16, 2019

Zapier allows users to connect apps they use every day to automate tasks and save time. With Zapier’s library of over 1,000+ connected apps, agencies equip their customers to connect to their other business apps to create their own automated workflows. Zapier Agency Partner Program . Bizible Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75