Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

C3Centricity

APRIL 29, 2020

But most outlets appear to be oblivious to the change in their customers’ desires for experiential connections with brands. Most outlets are oblivious to the change in their customers' desires for experiential connections with brands #retail Click To Tweet. Why should shopping be any different from transport today? ].

Retail 240

Retail Apparel Transportation Trends 240

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.

Social Media 52

Social Media Government Customer Care Transportation 52

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. This is just to demonstrate what could be done.

Video 123

Video Transportation Social Media Infographics 123

Thematic

MARCH 26, 2025

Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews. The feedback is impact-driven & aligns with business goals Actionable feedback connects user pain points to business impacts—such as usability, accessibility, or revenue growth.

Feedback 62

Feedback Social Media Analysis Survey 62

Blake Morgan

DECEMBER 2, 2022

Technology-free experiences buck the trend that brands don’t seem to exist if they aren’t constantly shared on social media—which could be a risky move, but customers feel they have experienced something unique and exclusive. The devices that are meant to keep us connected can often get in the way of fostering true connection.

Brands 105

Brands Social Media Transportation Entertainment 105

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Establishes an emotional connection with the customer Tesla fans are crazy advocates. They attach a deep emotional connection to the brand. Just like Steve Jobs, Elon Musk told a story that was aspirational and resonated with people.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Win the Customer

OCTOBER 5, 2017

Becoming active in such local business groups gives you the chance to learn from other business owners and to build connections that will benefit you as your business grows. Going in and introducing yourself to a fellow business owner may seem overly simple, but it’s actually one of the best ways to make a business connection.

Transportation 99

Transportation Conference Social Media Travel 99

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Lowe’s has revealed more technology around a big topic at CES this year: the connected home. Technology and data are critical to achieve a truly connected home, but customers don’t want to concern themselves with such things. This post was written for, and a version originally appeared on i Media Connection.

Marketing 110

Marketing Conference Transportation Innovation 110

Comm100

NOVEMBER 27, 2017

The incident made Domino’s one of the first companies to take a major hit thanks to social media. And, it happened before Domino’s had a social media presence, which could have equipped it to better handle the situation. Have a social media response team. While the wider O.B Source: YouTube.

Social Media 381

Social Media Video Effort Score Advertising 381

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

NetBase

SEPTEMBER 24, 2018

And social media listening reveals what some of those are. And this isn’t just about growing your own food, there’s also sustainable fashion for the forward-thinking among us: Or sustainable may relate to transportation as well. RELATED POSTS: Why Businesses Are Going Beyond Basic Social Media Listening.

Social Media 46

Social Media Consumers Transportation Fashion 46

Beyond Philosophy

AUGUST 21, 2020

Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. In particular, it has implications regarding reviews, social media, and customer research.

Transportation 179

Transportation Study Survey Consulting 179

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses. Connected devices. They were: 1. Two-way video.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

Maru Group

NOVEMBER 18, 2021

Bananas are part of a complex supply chain: produced in tropical climates, sold to large multinational corporations, transported over large distances to be sold in grocery chains or family shops. Bananas are a delicate fruit, transported over large distances. Emotional signature: ideal. May I have your attention?

Transportation 81

Transportation Social Media Retail Consumers 81

NetBase

OCTOBER 15, 2018

Apparently, this mode of transportation is well known for its disappointing service and the anger it incites on a daily basis. And this adds an extra, important layer to the art of customer service for rail representatives – social media monitoring skills. Revisiting Misguided Social Sentiment: Cairo and Beyond.

Social Media 40

Social Media Transportation Effort Score Travel 40

Beyond Philosophy

AUGUST 20, 2020

Moreover, as many of you might know, my love of Apple and their iPhone is connected to my identity. . If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. To me, this makes sense at an intuitive level.

Transportation 348

Transportation Study Survey Consulting 348

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

BirdEye

SEPTEMBER 4, 2024

The social media giant has evolved into a platform where users can find and share travel reviews. Know about niche/popular travel groups and page These communities focus on specific destinations, travel styles, or interests, letting travelers connect with like-minded individuals and gain valuable insights. Well, don’t be.

Travel 105

Travel Hotels Social Media Hospitality 105

Second to None

APRIL 23, 2019

Prior to efficient forms of transportation, customers were constrained by geography. New Modes of Transportation. As society advanced further, new modes transportation, such as automobiles and trains, provided customers with more and more choices of where they could purchase goods or services. Limited by Proximity.

B2C 84

B2C Transportation Social Media Entertainment 84

CSM Magazine

FEBRUARY 12, 2024

Additionally, consider the logistical aspects such as capacity, parking, public transport access, and technical facilities. Promote your event through social media, email campaigns, and digital advertisements. Facilitate this by creating spaces and time slots throughout the event for attendees to connect.

Industry 95

Industry Tips Entertainment Transportation 95

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. To integrate QnABot with Amazon Connect , see Connecting QnABot on AWS to an Amazon Connect call center.

Self Service 126

Self Service Contact Center Multi-Channel Knowledge Base 126

C3Centricity

SEPTEMBER 12, 2016

If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru. But there are many other organisations working with recommender systems, including Netflix , social media platforms Facebook, Twitter and LinkedIn and retail giant Ikea. . We want you to feel comfortable.

Net Promoter Score 120

Net Promoter Score Airlines Tourism Hotels 120

Amity

SEPTEMBER 18, 2018

What is their transportation situation? Social media content is a great way to stay connected with your audience and keep them up to date on new developments with your service. Content marketing has the ability to connect you with your users. The more specific the profile is, the better. What do they do for work?

Loyalty 88

Loyalty Marketing Infographics Transportation 88

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana – in customer experience, marketing, social media and customer service. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

JUNE 22, 2023

And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy. So, most customers can be expected to engage with their favorite brands and product lines on social media. Who are major consumers?

Case Study 98

Case Study Social Media Loyalty Customers 98

Guavus

MARCH 31, 2020

However, during our commutes there is time for social interaction, whether it’s scrolling through our phones while on public transport or making phone calls while traveling by car. The next spike comes during the lunch time when people try to catch up on their favorite social media platform.

Communication 83

Communication Social Media Sports Telecommunications 83

2020 Research

OCTOBER 30, 2023

.” This phenomenon highlights the undeniable power of play and the enduring connection between adults and the cherished memories of their youth. Online marketplaces, social media groups, and digital platforms have given rise to communities centered around vintage toys, classic games, and retro pop culture. respondents.

Trends 64

Trends Social Media Transportation Comparison 64

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana – in customer experience, marketing, social media and customer service. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

MAY 4, 2021

Ride-hailing apps allow users to find reliable transport with just the click of a button. Facebook: Facebook is not only the largest social media network, it’s also the second-biggest review site (right behind Google). There’s no need for them to wait on hold -— they can get connected and schedule appointments within minutes.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

Service Untitled

JANUARY 28, 2014

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees. Call reservations.

Airlines 64

Airlines Customer Service Handbook Transportation 64

Customer Guru

JANUARY 3, 2018

Social media has played a vital role in pushing companies to start looking into customer experience – the customers are not suffering in silos anymore. The ball is now rolling and we are seeing a lot of innovation on ways to connect with the customers. Changes are not smooth and not everyone is receptive to them.

Consulting 83

Consulting Customer Service Customer Centricity Transportation 83

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. Let’s take a look at the industries that are most important to take on social customer service. Telecoms are in high demand of social customer service. should truly lead the way to ensure they’re at the forefront of customers’ social media spheres.

Industry 40

Industry Omni-Channel Customer Service Transportation 40

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire.

Hospitality 74

Hospitality Travel Industry Brands 74

Ecrion

AUGUST 20, 2020

Also, businesses are starting to integrate chatbots with social media to automatically respond to direct messages from customers. For many decades, brands have wondered how to connect with customers and provide quality experiences. How could you create an emotional connection with your customers?

Trends 98

Trends Self Service Customer Experience Chatbots 98

Blake Morgan

MAY 22, 2023

RH’s unique approach to membership, social media, and physical stores has created a loyal following and incredible growth. It’s not just about going to the store or browsing a website to find a new couch—it’s about building a magical experience that transports customers. Noticeably, RH is absent from all social media channels.

Strategy 59

Strategy Customer Experience Social Media Retail 59