ECXO
APRIL 10, 2024
Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Leverage data and technology to offer personalized recommendations, customized experiences, and tailored communication.
eglobalis
NOVEMBER 3, 2024
This process is particularly powerful in sectors with high trust requirements, such as technology and cybersecurity. For instance, by connecting CRM data with operations and logistics platforms, B2B companies can proactively manage client expectations, offer accurate order tracking, and anticipate issues before they impact the client.
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ECXO
NOVEMBER 17, 2024
Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. This article explores ten essential components that design leaders can employ to enhance emotional adoption in technology.
eglobalis
NOVEMBER 5, 2024
Why I Admire Brian’s Work Throughout my career, I’ve been deeply involved at the intersection of technology, design, innovation and customer experience, guiding high-tech companies toward improvement and transformation. established a foundational understanding of social media’s role in business. When I first read Engage! ,
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. But what if AI could help you do all of this and more?
ECXO
MAY 27, 2024
bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.
eglobalis
AUGUST 13, 2024
This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology.
Speaker: Carolyn Clark and Miriam Connaughton
Including how to lean into partnering with your internal communications team to create a transparent, authentic, and connected employee experience. 💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. What is ZoomInfo for Recruiters? We have added 10's of millions of personal emails and mobile records.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.
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As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. This is a session you don't want to miss!
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With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Join Tony Medrano, CEO of RapportBoost.ai
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