Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . So why is it so important to connect every communication channel together? Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omni-Channel 130

Omni-Channel Customer Service Knowledge Base Communication 130

Blake Morgan

FEBRUARY 1, 2023

They can help brands work through the challenges to find new opportunities to connect with their customers in 2023. Click here to read my deep-dive white paper on the top 5 CX trends for 2023. __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future.

Trends 111

Trends Customer Experience Consumers Customers 111

Talkdesk

MAY 28, 2020

Extending Virtual Private Network (VPN) connections throughout an organization became a common tactic employed by many companies to enable remote agents during the coronavirus (COVID-19) crisis. With so many customers relying on voice calls for urgent or sensitive problems, it’s important to re-examine using VPN to connect to telephony.

Comparison 79

Comparison Contact Center Connections Communication 79

ijgolding

JULY 24, 2018

‘Culture by design’, a white paper by Pelorus Jack and prominent academics from Cranfield School of Management , explores how to connect organisations with their customers to create a consistent, world-class customer experience that leads to sustained commercial success.

Culture 123

Culture Customer Experience Management Employee Engagement 123

Clarivate

JANUARY 30, 2023

In a new white paper from Clarivate , Don’t let standards slip: How to prioritize your efforts when everything is essential, the European Telecommunications Standards Institute (ETSI) database showed that 36% of declared SEPs – 144,000 – were declared within the past two years.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base.

Customer Experience 232

Customer Experience Omni-Channel Chatbots Social Media 232

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.

Self Service 112

Self Service Contact Center Net Promoter Score Contact Center Workflow 112

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Free Download: Customer Engagement 2020 White Paper.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

Comm100

FEBRUARY 25, 2020

75% of business buyers say that connected processes are very important to winning their business. Connected processes help salespeople do their job, too – 81% of sales representatives believe it is important to have a connected view of data across the entire customer journey, and customer service agents would agree!

Social Media 162

Social Media Omni-Channel CRM B2B 162

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Kayako

MAY 13, 2022

White papers. A portal that connects to internal and public-facing knowledge bases. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Other content sources include: FAQ sections. Blog posts. User guides. How-to guides. Terms and conditions.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Vonage

FEBRUARY 13, 2017

In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers.

Analytics 133

Analytics Customer Service Customer Satisfaction Software 133

Comm100

FEBRUARY 25, 2020

75% of business buyers say that connected processes are very important to winning their business. Connected processes help salespeople do their job, too – 81% of sales representatives believe it is important to have a connected view of data across the entire customer journey, and customer service agents would agree!

Social Media 130

Social Media Omni-Channel CRM B2B 130

Vonage

JUNE 23, 2017

But, today a good website is about offering up new content, sometimes daily (or even more often), in the form of articles, white papers, videos and even games. Memes to explain the connected customer. If it was good, it might prompt a customer to pick up the phone or email an inquiry. Customers can post comments and interact.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Comm100

JANUARY 21, 2020

Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journeys 210

Customer Journeys Social Media B2C Omni-Channel 210

Comm100

APRIL 6, 2020

They can also take action, helping customers to accomplish goals like booking tickets and making payments through seamless connections to your other business systems. . Brands that want to offer a truly seamless experience for both their customers and employees have to connect on the digital channels their customers use every day.

Omni-Channel 130

Omni-Channel Customer Engagement Engagement Chatbots 130

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers.

Retail 52

Retail Report Banking Tips 52

Customer Experience Insight

DECEMBER 3, 2020

Try to send emails weekly with valuable content – such as bullet-pointed tips on how to get more life out of your products or value out of your service, a research-based white paper on industry trends or sometimes more informal content like a list of motivational quotes. Connect personally. Meet more people.

Customer Experience Professionals 52

Customer Experience Professionals Social Media Customer Retention Tips 52

Vonage

MARCH 26, 2018

This energy is productive and contagious, strips away barriers to connecting with customers and fosters emotive interactions that drive customer experience. Also, be sure to check out our latest white paper, 3 Key Customer Service Trends for 2018 , the definitive guide for how to win at CX this year.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Many executives are interested in improving and understanding customer experience. They want to know how to increase loyalty and revenue and all that good stuff.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Grade.us

AUGUST 25, 2020

Yet the LinkedIn connection request message is misused so frequently that it’s developed a negative connotation in the world of professional networking. Most people on LinkedIn have a connection problem. Many don’t know how to build strong connections with others on LinkedIn. Self-serving connections.

Connections 54

Connections Resources eBook Social Media 54

datastax

JUNE 27, 2019

The speed and velocity of data that will be generated with the adoption of 5G and the use of connected vehicles and devices means there will be dozens of new data points to manage. From connected cars to connected appliances, organizations of all sizes will have new data management needs. READ NOW.

Data 107

Data Management Competitive Advantage Connections 107

SaleMove

JULY 9, 2021

Driven by the convenience of online shopping, insurance companies are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. “To Putting customers and agents at the center of P&C insurance sales processes is within reach.

Insurance 52

Insurance Sales Abandon Rate Customer Centricity 52

Vonage

OCTOBER 2, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Customers expect the opening hours to reflect the nature of the network.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Vonage

SEPTEMBER 8, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. In the early days of social media, it was primarily a way to talk to family and friends.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer. As the two parties build trust and rapport, the conversation progresses, and clear connections compel the buyer to take action.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

Calabrio

APRIL 25, 2017

Social media monitoring and reporting applications often don’t connect with other contact center systems, leaving contact center leaders unable to report on social media interactions as part of the entire spectrum of contact center activity—including calls, emails, chats, and other interactions. Find your path to comprehensive reporting.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Oracle

MARCH 22, 2021

B2B marketers connect through education and logic; B2C marketers connect via emotion and simplicity. Developing deep educational resources like blog posts, white papers, eBooks, and videos showcasing the capabilities, results, and even limitations of products and services can be pivotal in converting skeptics.

B2C 85

B2C B2B Marketing eBook 85

Integrity Solutions

APRIL 19, 2024

Selling has to be permission-based , which is why forging a connection is the most important part of a sales conversation. Maybe you share connections, went to the same school or are from the same area. But you can’t just mention where they went to college or their hometown and assume you’ve made a connection.

Sales 103

Sales Loyalty Contact Center Communication 103

Totango

MARCH 8, 2022

Participants can ask questions of the community, connect with peers or submit events for possible promotion. They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. CSM Practice.

Customer Success 119

Customer Success Guidelines Social Media Tips 119

Customer Bliss

FEBRUARY 9, 2017

This article pulls from a B2B digital trends report via EConsultancy and a Avanade/Sitecore white paper. I’d love to help you draw the connection in your own organization and get your own customer-driven growth engine humming. Here’s some new research on the ties between good CX and revenue growth.

B2B 100

B2B Report Financial Customer Satisfaction 100

ijgolding

APRIL 25, 2017

In truth, I could have written a 500,000 word white paper listing hundreds of similar examples that I have personally experienced in the past and continue to experience on a regular basis. Even if I have to pay an additional fee to use Wi-Fi, I am not too concerned, as long as I am able to connect to the web.

Airlines 164

Airlines Hotels Customer Experience Connections 164

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. About the Author.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. Is this the right time for your team to make strategic investments in new ways of working?

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Join Localz first Innovation Breakfast! Hear them discuss: ? Today’s in-field challenges. ?

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45