Consulting Customer Experience Management Customer Experience Professionals Engagement 
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Customer What? Customer What?
Customer Guru
AUGUST 8, 2018
While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Adam is a globally recognized expert on customer experience. Do follow these experts to learn from the best in business!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.
ijgolding
FEBRUARY 13, 2018
Five will focus on customer service, with responsibility for leading a customer care team and overseeing complaints and continuous improvement. In one role the link between employee engagement and customer satisfaction is highlighted, with a focus on hiring and nurturing talent. Reach out to Beth at beth@ijgolding.com.
Beyond Philosophy
OCTOBER 6, 2014
This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” ” It is part of a broader celebration of Customer Experience Day. Check out posts from other bloggers at [link]. – See more, here.
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
PeopleMetrics
DECEMBER 27, 2019
No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. At times, legal will need to approve the questions that you are asking customers. Legal will also come into play if you decide to engage with a third-party partner.
Expert insights. Personalized for you.
56 
Let's personalize your content