NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If an outbound campaign works with a list of 500 leads and only 50 persons answer back, the Contact Rate for that particular campaign will be 10%. And no wonder. And no wonder. Learn more here.

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Contact Center Strategy Call Center Multi-Channel 52

NobelBiz

JANUARY 24, 2022

Turnover is natural in a contact center and in any business. So, what are the primary factors that contribute to contact center turnover or attrition? And what strategies, technologies, and tactics may be implemented to avoid excessive agents turnover rate in a contact center ?

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Contact Center How To Call Center Training 52

NobelBiz

NOVEMBER 16, 2021

Although it is still simply a “beautiful notion” for far too many businesses and contact centers. In this article, we explore the influence of emotional intelligence in companies and how to unlock it for contact centers. That is why we build marketing and sales tactics to attract as many consumers as possible.

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Contact Center Leadership Self Service Contact Center Software 52

NobelBiz

JULY 2, 2024

What is a Telemarketing Call Center ? A telemarketing call center is a specialized contact center where trained agents make and receive calls to promote products or services, conduct market research, or provide customer support. Key regulations include: The Telephone Consumer Protection Act (TCPA).

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Call Center Contact Center Contact Center Software Customer Satisfaction 52

NobelBiz

AUGUST 22, 2023

Tailored exclusively for contact centers, the VOIP solution from NobelBiz ensures the lowest cost-per-minute, seamlessly directing calls through optimal routes. The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers.

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Analysis Contact Center Telecommunications Self Service 98

NobelBiz

NOVEMBER 9, 2021

The customer-centric strategy is now on everyone’s mind, even among contact center experts and customer relationship specialists. Consumers no longer want to compete for the lowest price. Are you a customer-centric or customer-oriented contact center? Instead, they value quality and relationships above all else.

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Customer Centricity Strategy Contact Center How To 52

NobelBiz

JULY 4, 2023

AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

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Interaction Call Center Engagement Contact Center 52

NobelBiz

JUNE 9, 2020

The FCC has been cracking down hard on caller ID spoofing and it’s safe to say it’s a practice frowned upon by both consumers and the regulatory commissions. of global phishing attempts targeted financial institutions. Caller ID spoofing is one of those hot topics that’s subject to constant changes. What Is Illegal Spoofing?

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Contact Center Software Hospitality Social Media Healthcare 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

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Contact Center Self Service Net Promoter Score Effort Score 74

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. What is the Average Handling Time (AHT) for Contact Centers? Above all, do not omit anything.

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Average Handle Time Contact Center Management Call Center 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

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Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0.

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Contact Center Call Center Social Media CRM 52

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

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NobelBiz

APRIL 9, 2024

Call center compliance refers to the adherence to laws, regulations, and standards governing the operations of call centers. It encompasses various aspects, including data protection, consumer rights, and ethical practices. Failure to notify consumers about call recording can lead to severe legal consequences.

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Call Center Healthcare Contact Center Financial 104

NobelBiz

OCTOBER 9, 2023

Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction. Solving contact center integration issues with Nobelbiz Nobelbiz recognizes the importance of seamless integration.

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Call Center Contact Center Management Contact Center Software 52

NobelBiz

JULY 23, 2024

71% of consumers expect companies to deliver personalized interactions, and 76% get frustrated when it doesn’t happen. “Implementing omnichannel call center software transforms how insurance agencies operate by streamlining workflows and enhancing agent productivity.

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Call Center Insurance Omni-Channel Software 52

NobelBiz

FEBRUARY 15, 2023

After completing a purchase, your customer service department may be the only point of contact a consumer has with your organization. In addition, some dissatisfied consumers will share their negative experiences on social networks. On the contrary, it should be a financial incentive for your employees.

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Contact Center How To Call Center e-support 52

ShepHyken

APRIL 7, 2023

Productivity Pain Points The customer’s expectation of a more simplified experience when contacting firms is one of the process’s pain points. Your support staff is expected to respond as soon as a consumer raises a question. Financial pain points Financial pain points are the most important of all customer pain points.

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How To e-support Self Service Advertising 48

NobelBiz

MARCH 15, 2021

Merging and integrating CRM with your contact center solution allows you to optimize the customer journey. Analyzing the performance of your contact center. To use them more effectively, it is important to distinguish and source and clean it up (deleting worthless contacts, naming fields, etc.).

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CRM Contact Center Call Center Solutions Call Recording 52

NobelBiz

FEBRUARY 21, 2023

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. For example: if you own a small online business, you should consider using analytics to increase consumer engagement. An outbound call center can increase sales using a Web Call Back feature.

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