Lithium

DECEMBER 13, 2018

Communication service providers face many challenges when it comes to providing the customer support experiences that today’s consumers expect. Being able to help customers in the moment they need it and, Getting detailed reporting to ensure their efforts are aligned with real customer results.

Wireless 40

Wireless Customer Success Telecommunications Customers 40

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He authored the Customer Success book for Wiley!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He authored the Customer Success book for Wiley!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Gainsight

JANUARY 18, 2021

Whether from a career or product perspective or both, he saw that the wireless-mobile industry was the future for him. That is when he decided against BMC and went straight after consumer product development. . This time it was the melding together of experience and product— now known as customer success.

Wireless 52

Wireless Contact Center Software Leadership Software 52

Talkdesk

JULY 31, 2017

This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. What successful and innovative strategies do you see in customer service, and what are the common mistakes? You are an incredible lens into customers, and we love it and we respect it.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. What successful and innovative strategies do you see in customer service, and what are the common mistakes? You are an incredible lens into customers, and we love it and we respect it.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Bold360

DECEMBER 1, 2016

Mark Harrington is Vice President of Marketing for Clutch , a leading Consumer Management platform, delivering innovative marketing solutions to over 60 million customers of premier brands like Crabtree & Evelyn, Godiva, Meineke, and Rawlings. Erol Toker is the Founder and CEO of Truly Wireless. Mark Harrington. Ryan Carson.

Software 40

Software Customer Experience Company CRM 40