Get Ahead of the White House’s “Time Is Money” Mandate – Key Consumer Pain Points And How to Address Them Through Your CX Program
InMoment XI
AUGUST 22, 2024
Key Insights from the Study Accessibility to Live Support : 70% of customers struggle to reach a live representative, with 39.6% Use a conversational intelligence software to analyze millions of interactions across call centers, chat, and digital channels to identify and resolve bottlenecks and enhance the contact center experience.
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