TechSee

JANUARY 4, 2022

Check out our year in review infographic for a visualization of TechSee’s 2021. It empowers enterprises to custom-build their own visual self-service flows (Visual Journeys) in a matter of hours or days and at a fraction of the cost than previously possible. 2021 Year in Review. A Year of Growth. A Year of Recognition.

Self Service 109

Self Service Insurance Innovation Infographics 109

TechSee

MAY 7, 2019

More consumers than ever are sending back fully functioning electronic products. TechSee , a global leader in visual customer assistance powered by AI and Augmented Reality, has released the results of a study on consumer behavior when returning non-defective electronic devices, revealing some eye-opening findings. Back to the store.

Survey 107

Survey Self Service Video Infographics 107

Tricia Morris

MAY 28, 2015

Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

Ecrion

AUGUST 20, 2020

Self-Service | 5. 71% of consumers stated that they enjoyed ads that were personalized and tailored to their needs. click to view infographic. The Rise for Self-Help and Self-Service. click to view infographic. Bots in DX | 2. Personalization | 3. It’s (Still) All About CX | 4. Employees | 8.

Trends 98

Trends Self Service Customer Experience Chatbots 98

Tricia Morris

APRIL 1, 2016

Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. In Microsoft’s Global State of Customer Service Report, 90% of consumers surveyed now expect a company website to include a self-service application.

Infographics 40

Infographics Self Service Customer Service Report 40

Provide Support

OCTOBER 25, 2016

While there will always be place for phone in customer service, in reality the majority of customers don’t really want to go back to the “good old days” and call you to get their questions answered.

Infographics 40

Infographics Self Service Social Media Customers 40

Eptica

MARCH 21, 2019

9 out of 10 consumers will change supplier if they lose trust in a company – nearly half of them immediately - according to the newly published 2019 Eptica Digital Trust study. Too many customer questions are still left unanswered 59% of the consumers that were surveyed said satisfactory, consistent and fast answers are key to trust.

Brands 80

Brands Self Service Insurance Fashion 80

transcosmos Information Systems

APRIL 9, 2017

Moreover, because service desks of today have become the primary point of contact between the service provider and its customers, businesses must also provide customers a useful interface that meets their most current support needs. Here’s an infographic on what the next generation of service desk support looks like. .

Infographics 48

Infographics Self Service Multi-Channel Social Media 48

Answer Dash

JULY 30, 2019

Customers trust online reviews as much as personal recommendations 85% of consumers trust online reviews just as much as personal recommendations. With a great customer service strategy, you can market your services or product through word of mouth, reviews, comments on social media, testimonials and so on.

Infographics 70

Infographics Sales Customer Service Self Service 70

OpinionLab

AUGUST 29, 2017

This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. The infographic below highlights some more specifics around this point. After all, it’s hard to be delighted about a positive self-service outcome. And, then beyond that, what can you actually do about it? Here are five key learnings.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Beyond Philosophy

OCTOBER 15, 2015

Consumers say Customer Service is important to them when choosing a brand and forming loyalty with it. 97% of Customers believe that Customer Service is important to them when they choose where they do business. consumers said they have stopped doing business with companies that blow it with Customer service.

Self Service 60

Self Service Customer Service Infographics CRM 60

Eptica

DECEMBER 11, 2015

Clearly the stakes are high, and delivering fast, responsive customer service and a superior experience are key parts of attracting and retaining shoppers in the run up to December 25 th. This has two consequences – as mentioned above, consumers may just head to rivals to complete their shopping.

Self Service 48

Self Service Customer Service Social Media Retail 48

Eptica

MARCH 4, 2016

To do this we’ve posed as prospective customers, testing how easy it is to find information and answers to the routine questions that consumers might ask every day on the web and via email, chat and social media. Since we began, the importance of the customer experience, to both consumers and businesses, has increased dramatically.

Self Service 48

Self Service Brands Social Media Contact Center 48

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

Eptica

NOVEMBER 4, 2015

It replicates previous research carried out in the UK and France , and aims to mimic the behavior of ordinary consumers across digital channels. Unsocial customer service The headline finding is that if you want to get a response to your question, the best channel to choose is email , both for speed and accuracy.

Retail 48

Retail Self Service Customer Service Social Media 48

NobelBiz

JANUARY 30, 2024

Regulatory Measures: Regulations like the Telephone Consumer Protection Act (TCPA) in the United States mandate strict compliance, influencing how and when businesses can connect with consumers. Compliance with these laws is critical in reducing the probability of your business calls being flagged as spam or illegitimate.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

Eptica

APRIL 29, 2016

Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. Too many insurers made it difficult for consumers to find answers online, either forcing them to use other channels or driving them into the arms of rivals. Share this page on: Tweet.

Insurance 48

Insurance Connections Customer Service Self Service 48

Verint

MARCH 22, 2018

Today, we released a large-scale study of more than 36,000 consumers across 18 countries that challenges all of us to think about how we can deliver a customer experience that will truly engage customers from today into 2030 and beyond. Three quarters (76%) want human contact to remain part of the customer service equation.

Customer Engagement 38

Customer Engagement Self Service Engagement Infographics 38

GlowTouch

JANUARY 15, 2021

Good experience while dealing with your brand is worth paying 25% more money to 86% of consumers. If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. hubspot.com – Customer Self-Service.

Tools 52

Tools Self Service CRM Infographics 52

Eptica

NOVEMBER 6, 2015

Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. It’s best in these situations to aim to reduce the load as much as possible using self-service technology to deflect routine queries that can be answered via the website.

Technology 48

Technology Self Service Customer Service Social Media 48

CSM Magazine

OCTOBER 16, 2020

According to a Global Consumer Banking Survey by Ernst & Young, consumers want to trust and engage deeper with banks, lenders, and credit unions. Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) You can also add self-service tools. Customer education programs are not new.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

Eptica

NOVEMBER 1, 2017

Author: Pauline Ashenden The rapid rise of digital channels and mobile devices means it’s easier than ever for consumers to engage and ask questions of brands they want to do business with. You can see a snapshot of the results in this infographic. Published on: November 01, 2017.

Brands 49

Brands Customer Experience Self Service Social Media 49

TeamSupport

OCTOBER 26, 2018

The needs of a consumer and business are unique and very different. If a wireless company loses a single consumer because of a mistake they don’t blink an eye, but losing a 10,000-user contract is of critical concern. Click here to download our infographic comparing B2B and B2C customer support!

B2C 40

B2C B2B Software Chatbots 40

Eptica

MARCH 31, 2017

Little wonder that 69% of retail CEOs surveyed by PwC said that they were investing in digital customer service technology, helping them deliver the personalised, seamless experience that consumers demand. The topline results highlight a gap between reality and consumer expectations. Consumers are also left unhappy.

Retail 48

Retail Customer Experience Social Media Self Service 48

Eptica

NOVEMBER 25, 2015

Author: Pauline Ashenden When it comes to customer service, consumers want the ability to contact you through their channel of choice and get the same positive experience - receiving fast, accurate and consistent answers - however they get in touch.

Retail 48

Retail Customer Service Social Media Self Service 48

Ecrion

OCTOBER 14, 2019

one-way letters by mail), self-service, and live (or AI-based) support on any device wherever the customer happens to be at the moment. These technologies put power in the hands of the consumer, and the impact on companies is very evident. Of course, not everything can be automated—we focus on what can.

Customer Experience 49

Customer Experience Customer Journeys Self Service CEM 49

transcosmos Information Systems

OCTOBER 22, 2015

Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Ameyo’s content, especially their listicles and infographics, are extremely helpful for BPOs or contact centre businesses. Mike is an international conference speaker and corporate consultant on customer service experience, retail, and innovation. Mike Wittensein. The Consumerist. Think Customers.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

West Monroe

MAY 30, 2017

Enhancing patient engagement and equipping them with 24/7 self-service capabilities through virtual assistants places less burden on payers and providers, reduces inefficiencies, and ultimately translates to less spending and more manageable healthcare costs. Consumers aren’t the only beneficiary of virtual assistant capabilities.

Healthcare 40

Healthcare Technology Self Service Contact Center 40

ProProfs Chat

DECEMBER 21, 2020

In fact, 47% of consumers end up switching to a different brand due to bad customer service. Such sign ups or even product purchases later result in a high percentage of consumer defection. Communicate to your customers if the product or service has new features to offer. Weak Strategies to Close a Deal.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

Help Scout

NOVEMBER 28, 2018

From 2012 to 2016, the number of consumers using live chat increased by 50%. At this point, if you’re not providing live chat customer service, your competitors might be, and your customers may wonder why you’re not. Download the Live Chat Infographic Find out what customers think of chat support, by the numbers.

Customer Service 40

Customer Service Self Service Knowledge Base Infographics 40

LiveChat

NOVEMBER 14, 2017

They want all details of the product or service to be provided online. Thomas Cook, the travel giant, started using a self-service solution. User-friendly and streamlined customer service path. Search Engine Land reported that 88% of consumers trust online reviews as much as personal recommendations.

Customer Service 28

Customer Service Social Media Self Service Exercises 28

Ecrion

SEPTEMBER 23, 2020

Increasing Popularity of Self Service |. The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. Instead, it begins the very first moment that a consumer interacts with your website, follows you on social media, or sets foot in your store.

Infographics 105

Infographics Self Service Customer Service Social Media 105

Solvvy

SEPTEMBER 17, 2022

Infographics. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. Ensure content is accessible as well as consumable.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62