ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions.

Customer Experience 337

Customer Experience Policies Culture Innovation 337

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

Avaya

MAY 8, 2019

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Not just that, Nike NPS score is currently at 36 which can be considered a good NPS score as the retail and consumer goods industry’s average NPS score is 41. Let’s find out!

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports Entertainment Video Multi-Channel 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Strategic Investments in Customer Experience As we often say, CX is a team sport.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

JULY 29, 2024

In this excellent article, Brittany covers how CX is an individual and team sport, how CX is a daily discipline, how team morale helps you win, and more. consumers who have interacted with them recently. Our CX research (sponsored by RingCentral ) found that 70% of US consumers prefer to talk on the phone.

Customer Service 83

Customer Service Chatbots Self Service Sports 83

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Market Research Companies use text mining to analyze consumer opinions and market trends.

Social Media 195

Social Media Analysis Analytics Trends 195

Retently

MARCH 29, 2023

Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

AWS Machine Learning

OCTOBER 1, 2022

The Bundesliga Match Fact Pressure Handling consumes positions and event data, as well as data from other Bundesliga Match Facts, namely xPasses and Most Pressed Player. By consuming Kafka, we receive most up-to-date events from all systems. Luuk Figdor is a Sports Technology Advisor in the AWS Professional Services team.

Sports 92

Sports e-support Telecommunications Consulting 92

SmartMessage Blog

FEBRUARY 25, 2024

Cross marketing definition is an innovative and collaborative marketing strategy where brands join forces to promote each other’s products or services. Consumers often appreciate the innovative and added value that such collaborations bring. What is Cross-Marketing? What are The Benefits of Cross-Marketing?

Examples 52

Examples Marketing Automotive Fashion 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. This sentiment reflects a trend towards versatility in a sport.

Marketing 59

Marketing Sports Multi-Channel CRM 59

ijgolding

SEPTEMBER 15, 2016

But, chatbots can log and store key data points, allowing businesses to personalise customers’ experiences and also improve their own consumer research. Our ethos is to offer a unique balance of 24/7/365 productivity and quality using in-house native-speaking multilingual staff delivering exceptional consumer experiences.

Chatbots 0

Chatbots Examples Innovation Customer Experience 0

Kayako

MARCH 21, 2022

83% of consumers expressed a need for some help on their online shopping journey. Consumers feel let down when the pre-sale marketing context differs from after the sale. Sports affiliations are one example. Innovative companies can turn this into a competitive advantage by screening applicants for valuable soft skills.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. They turned to InMoment for a powerful NLP platform that could analyze and decode the jargon-filled language of professional sports.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

OCTOBER 1, 2022

Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. The calculated probabilities are then sent back to DataHub to be provided to other MatchFacts consumers. How it is implemented? About the Authors.

Sports 92

Sports Telecommunications Data Consumers 92

Optimove

MARCH 20, 2024

Much like versatile players in sports or multi-instrumental musicians, position-less marketers possess a diverse skill set that enables them to excel across various marketing functions and channels. He revealed the position-less marketer is a new emerging archetype.

Connections 52

Connections Marketing Multi-Channel Sports 52

CSM Magazine

NOVEMBER 15, 2024

The right slogan resonates with both staff and consumers, setting the tone for a positive and fruitful relationship. Benefits of Effective Slogans: Memorability: A catchy slogan ensures that customers remember the brand long after an interaction Trust Building: Slogans that emphasize reliability and care can help foster trust among consumers.

Customer Service 52

Customer Service How To Social Media Culture 52

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 Rocket tapped into a crucial insight: 81% of consumers prefer self-service options.

Analytics 115

Analytics Self Service First Call Resolution Banking 115

AWS Machine Learning

MARCH 30, 2023

After the ball recovery times have been computed, they’re transmitted back to the DataHub for distribution to other consumers of Bundesliga Match Facts. About the Authors Javier Poveda-Panter is a Senior Data Scientist for EMEA sports customers within the AWS Professional Services team.

Sports 81

Sports Telecommunications Data Consulting 81

Optimove

JUNE 4, 2024

Learn how Opti-X, Optimove’s personalization platform, helps brands transform user data into personalized, engaging experiences and builds deeper consumer trust. In fact, 60% of consumers are willing to share more data to receive personalized benefits and discounts. For more insights on how to benefit, contact us or request a demo.

Meeting 59

Meeting Data Sports User Experience 59

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth.

Marketing 52

Marketing Customer Experience Sports CRM 52

AWS Machine Learning

OCTOBER 30, 2024

In this post, we showcase how to fine-tune a sentence transformer specifically for classifying an Amazon product into its product category (such as toys or sporting goods). For this post, we have XGBoost consume the product description text embedding output of our sentence transformers and observe product category classification accuracy.

Sports 86

Sports Training Data Comparison 86

AWS Machine Learning

NOVEMBER 3, 2023

The shot speed metrics are transmitted back to DataHub, where they are made available to various consumers of Bundesliga Match Facts. Javier Poveda-Panter is a Senior Data and Machine Learning Engineer for EMEA sports customers within the AWS Professional Services team.

Sports 109

Sports Measurement Metrics Telecommunications 109

Happy or Not

FEBRUARY 2, 2023

Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. I’m excited that we can now bring this unique innovation to market and help our customers with much deeper insights about their customers and visitors and what might be driving loyalty”. s ays Kenneth G. s ays Kenneth G. How does it work?

Connections 73

Connections Feedback Apparel Sports 73

AWS Machine Learning

MARCH 30, 2023

How Keeper Efficiency is implemented This Bundesliga Match Fact consumes both event and positional data. About the Authors Javier Poveda-Panter is a Senior Data Scientist for EMEA sports customers within the AWS Professional Services team. He follows his passion for a broad range of sports, music, and AI in his spare time.

Sports 80

Sports Effort Score Telecommunications Data 80

CSM Magazine

DECEMBER 22, 2023

Companies have traditionally relied on a mix of print and digital advertising, but now there’s a new approach that’s capturing consumers’ attention more effectively: out-of-home (OOH) advertising. Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks.

Connections 52

Connections Strategy Marketing Gamification 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. About the book: Have you ever paused to consider the Customer Experience from the consumer’s viewpoint? Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

DCX

AUGUST 18, 2024

From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack. Cross-functional impact: The AI assistant is being deployed across various divisions, including consumer banking and wealth management.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

AUGUST 18, 2024

From the NFL's innovative use of data to enhance the fan experience to NVIDIA's groundbreaking AI avatars poised to transform customer service, there's plenty to unpack. Cross-functional impact: The AI assistant is being deployed across various divisions, including consumer banking and wealth management.

Healthcare 52

Healthcare e-support Banking Financial 52

DCX

SEPTEMBER 22, 2024

The Dark Side of the Experience Economy The encore after a $400 concert: regret (hubspot.com) As consumers splurge on pricey experiences, many are left with a new form of buyer's remorse. By the numbers: 37% of surveyed consumers said their expensive experiences were at least a little bit of a letdown due to the cost.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

The Dark Side of the Experience Economy The encore after a $400 concert: regret (hubspot.com) As consumers splurge on pricey experiences, many are left with a new form of buyer's remorse. By the numbers: 37% of surveyed consumers said their expensive experiences were at least a little bit of a letdown due to the cost.

Sports 52

Sports Social Media Roadmap Feedback 52

Optimove

FEBRUARY 16, 2023

In  May , we welcomed  Fanatics , the leading sports apparel company, to help them employ a more customer-led marketing approach. with a significant  improvement to our churn predictive model , a sign of continued innovation and determination to offer clients an all-in-one solution for their CRM Marketing needs. 

CRM 52

CRM Sports Marketing Apparel 52

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. ESPN , the leader in sports broadcasting, is another great example.

ROI 100

ROI Measurement Brands Net Promoter Score 100

AWS Machine Learning

NOVEMBER 26, 2023

FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied. However, scripting appealing subject lines can often be tedious and time-consuming.

Customer Experience 121

Customer Experience Sports Travel User Experience 121