Currency Alliance

MAY 20, 2024

Consumers used to show loyalty to their main bank more or less by default. Furthermore, younger consumers now like incurring far less debt than older generations, so banks are now earning less revenue from credit card fees and loans. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Up Your Service

MAY 3, 2017

In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees. The contact center as a concierge.

Hospitality 74

Hospitality Travel Industry Brands 74

NobelBiz

FEBRUARY 21, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it.

Contact Center 52

Contact Center Data Contact Center Software Management 52

CSM Magazine

OCTOBER 4, 2023

Plus, the rewards points should be available to consumers in a timely manner. To keep loyalty schemes performing well, companies need to regularly collect data and member feedback on the types of rewards they offer, whether rewards accrue quickly enough, and how customers feel about those offerings. How easy is it for them to join?

Loyalty 59

Loyalty How To Banking Airlines 59

Currency Alliance

APRIL 13, 2017

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

Marketing 40

Marketing Loyalty Programs Loyalty Transportation 40

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. The appetite for fresh entertainment during lockdown when content from traditional channels has been exhausted, along with increased demand for TV content at all times of the day, is contributing to consumers re-evaluating SVOD services,” the report’s authors conclude.

Brands 52

Brands Airlines Travel Transportation 52

Kitewheel

MARCH 4, 2019

Power reported higher consumer satisfaction than ever – largely due to increased seat sizes and cheaper fares. This despite the fact that 76% of customers tell us that they would be likely or extremely likely to sign up for a brand’s loyalty program if the brand tailored information and experiences based on past behavior.

Travel 40

Travel Hospitality Customer Journeys Examples 40

C Space

JULY 21, 2020

eBay reported strong results in its more recent quarter thanks to a boost from Covid-spooked consumers shopping online, but the classified business suffered because the pandemic forced the shuttering of thousands of car dealerships. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted.

Brands 52

Brands Transportation Sales Innovation 52

Qualtrics

JUNE 26, 2020

These precautions included contactless fever detection, tracking overseas travel history, banning new travel, increasing the number of shuttles to make sure employees could avoid public transportation, implementing social distancing guidelines, and providing sanitary equipment where necessary, among many other things.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty Trends Hotels Loyalty Programs 40

Talkdesk

JULY 31, 2017

I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Thematic

NOVEMBER 13, 2018

As an example, you could solve the lack of parking in a mall not by providing more parks, but by working with the city council to improve public transport options. 4 best practices for a successful VOC program – how to make it work. Requires critical thinking to turn insightful findings into actions.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101