Alida

OCTOBER 20, 2017

billion by 2021 as both clinical and non-clinical information systems are deployed, health care organizations will only see the best return-on-investment from their digital initiatives if they properly leverage patient insight. With the health care IT market expected to be worth $280.25 Customers need better access.

Wireless 170

Wireless Return on Investment Airlines Hospitality 170

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

West Monroe

JANUARY 23, 2022

The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. A key to structuring agreements between utilities and wireless carriers is acknowledging that they have two different business models and primary service needs. An increasingly connected energy-and-utilities ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Bold360

DECEMBER 1, 2016

Mark Harrington is Vice President of Marketing for Clutch , a leading Consumer Management platform, delivering innovative marketing solutions to over 60 million customers of premier brands like Crabtree & Evelyn, Godiva, Meineke, and Rawlings. Erol Toker is the Founder and CEO of Truly Wireless. Mark Harrington. ClutchSuccess.

Software 40

Software Customer Experience Company CRM 40

Michel Falcon Experience

FEBRUARY 11, 2019

But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? Why is it as consumers, we go to a restaurant or a hotel or a printing shop and we get a bad experience? What is the return on investment here? They will create other products.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Pointillist

AUGUST 26, 2019

However, it can be time consuming to manually add metadata like customer profile information to NPS survey data. For example, a wireless provider can use information such as store number, visit date, time of transaction, device number and salesperson ID to analyze each customer’s post-visit feedback.

NPS 79

NPS Strategy Net Promoter Score How To 79

Interactions

DECEMBER 18, 2024

While weathering Tropical Storm Helene with many other industry leaders, I joined Jeffery Carson, Vice President of Journey Analytics & Operations at Synchrony , and Neel Sen, Director of Consumer Product Innovation at Verizon on stage to discuss the future of customer experience in contact centers.

Innovation 62

Innovation Self Service Engagement Effort Score 62