Natalie Petouhof

OCTOBER 19, 2016

Tweet Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList ™ for Customer Service and Contact Center Software. Companies can identify new opportunities by integrating these customer insights into their companies’ innovation processes.

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Contact Center Software Contact Center Software Self Service 40

Adrian Swinscoe

FEBRUARY 5, 2025

Todays podcast is with Alex Levin, the Co-Founder and CEO of Regal.io, that provides high-touch contact center software (CCaaS) that enhances sales, support, and customer retention [] The post The natural home of the contact center is under the CMO Interview with Alex Levin of Regal.io

Contact Center 59

Contact Center Contact Center Software Customer Retention Software 59

Talkdesk

SEPTEMBER 5, 2017

OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.

Contact Center Software 40

Contact Center Software Contact Center Consulting Software 40

NICE inContact

MAY 10, 2016

Contact center software companies are now providing innovative solutions that are both easy on the wallet and powerful enough to provide deep insight. While every business has differences, there are some key benefits of speech analytics that can be useful for your contact center no matter what it’s function.

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Contact Center Analytics Contact Center Software Resources 120

BlueOcean

JANUARY 23, 2024

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Its success is the result of innovative management and HR leaders as well as tangible initiatives that ensure every employee is engaged in their work.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

BlueOcean

NOVEMBER 6, 2019

Though technology has grown progressively cheaper over the years, the number of technical elements needed to support each contact center agent has actually increased. Its success is the result of innovative management and HR leaders as well as tangible initiatives that ensure every employee is engaged in their work.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

NICE inContact

JANUARY 26, 2016

For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools.

Customer Service 120

Customer Service Contact Center Self Service Contact Center Software 120

Avaya

JUNE 24, 2019

They want to be free of the technology refresh cycle to more quickly adapt and innovate. Advanced technologies like artificial intelligence (AI) have become foundational to the contact center of the future. This application ecosystem is the future of the contact center, and it’s a vision we stand behind.

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Contact Center Self Service Contact Center Software Virtual Agent 104

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. Call centers must invest in tools and training to ensure adherence to evolving regulations while maintaining operational efficiency.

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Call Center Trends Contact Center Contact Center Software 105

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Now, let’s delve into the examples of the automation tools that can revolutionize your call center operations. Accenture predicts that AI is expected to boost productivity by 25% in the U.S.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

OCTOBER 31, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Omnichannel Customer Engagement with Nobelbiz Nobelbiz’s Omnichannel Customer Engagement solution is a game-changer for businesses aiming to provide seamless communication experiences. Tune in now and supercharge your call center training!

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Call Center Contact Center Software Contact Center Social Media 104

Upstream Works

MARCH 21, 2019

Central to this is an effective contact center software integration strategy that provides visibility to all customer journey information within the omnichannel agent desktop. Consistency and Knowledge. In order for customers to put their trust in a brand, they need to feel confident that their needs will be met.

Customer Experience Management 92

Customer Experience Management Self Service Strategy Customer Experience 92

Talkdesk

OCTOBER 17, 2017

When Talkdesk was founded, it was the first 100% web-based contact center software, which was a startling achievement at the time. Since then, Talkdesk has continued to lead the way with an innovative intelligent product vision that is focused on providing the smartest software for our customers.

Contact Center 40

Contact Center Innovation Contact Center Software Roadmap 40

NobelBiz

FEBRUARY 27, 2024

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

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Contact Center Self Service Omni-Channel CRM 105

NobelBiz

AUGUST 22, 2023

An essential factor that solidifies NobelBiz’s position as a dependable provider is its remarkable Carrier-of-Carriers Network, an innovation that secures the industry’s most competitive cost-per-minute rates. This underscores the company’s dedication to innovation and cost optimization.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

NobelBiz

APRIL 23, 2024

The future of debt collections is not just about recovering debts; it’s about creating value for both the agency and the debtor through respectful, efficient, and innovative practices. As the industry continues to evolve, staying informed and adaptable will be crucial for businesses and contact centers.

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Omni-Channel Contact Center Customer Centricity Technology 94

NobelBiz

JULY 25, 2023

This podcast episode delves into topics like frontline leadership, innovative coaching techniques, and comprehensive training processes, promising an enlightening and engaging conversation! The Domino Effect: From Interaction to Action Every call, chat, or email in a call center is a goldmine of information.

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Interaction Analytics Call Center Contact Center 98

CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect.

Communication 52

Communication Contact Center Software Strategy Contact Center 52

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are.

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Contact Center Contact Center Software Transportation Hotels 57

Upstream Works

SEPTEMBER 5, 2019

The requisite buzzwords seem to be promoted enthusiastically on each vendor’s website – all vying for a spot at the forefront of innovation. Another way is by tying together disparate systems, databases, and platforms through contact center software integration so that they work together as one cohesive tool.

Contact Center 60

Contact Center Self Service Trends Technology 60

NobelBiz

JULY 19, 2024

We cannot achieve this without our complete contact center solution, the great cooperation with our dearest clients, and the hard work of our employees.’ Needless to say, it is a great honor to be featured in a G2 report this year. The G2 reports come out every quarter and clearly indicate B2B tech buyer validation.

Report 52

Report Contact Center Contact Center Software Call Center 52

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

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Call Center Software Data Contact Center 98

Talkdesk

JANUARY 7, 2019

It was a busy year for Talkdesk, who was Recognized by Frost & Sullivan as the Fastest-Growing Provider in the Cloud Contact Center Software Market. Talkdesk also Raised $100 Million to Power the Contact Center of the Future , which is being used to accelerate enterprise platform innovation and global expansion.

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Contact Center Software Contact Center Innovation Software 45

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Personal Customer Service Calls Call Center The 1-800 Number Interactive Voice Response (IVR) Technology Customer Relationship Manager (CRM) Chatbots.

Software 92

Software Tools Customer Service Self Service 92

NobelBiz

DECEMBER 19, 2022

We cannot achieve this without our complete contact center solution, the great cooperation with our dearest clients, and the hard work of our employees.’ Needless to say, it is a great honor to be featured in a G2 report this year. The G2 reports come out every quarter and clearly indicate B2B tech buyer validation.

Report 52

Report Contact Center Contact Center Software Call Center 52

NobelBiz

AUGUST 14, 2023

In the intricate web of contact center dynamics, answering machine detection assumes the role of an automated guide, expertly steering agents away from voicemails and towards real-time conversations. Brad Butler, Contact Center Software Consultant @NobelBiz 1.

Contact Center Software 52

Contact Center Software Call Center Contact Center Consulting 52

TechSee

SEPTEMBER 3, 2019

Emerging software consumption models reject the perpetual licensing model in favor of seat-subscription-based or usage-based licensing. Cloud-based architecture effectively provides access to contact center software on a per-hour, per-agent cost basis.

Contact Center 84

Contact Center Self Service Contact Center Software B2C 84

Talkdesk

JUNE 24, 2016

We are company that believes in constantly motivating our team to dream up the next big innovation. This is something innovative that embodies the Talkdesk goal of ‘brilliant customer interactions.’”. Hackathons are hardcoded into our DNA here at Talkdesk. Talkdesk, as a company, has a long history with hackathons. Peppered Tiger.

Company 51

Company Contact Center Software Call Flow Guidelines 51

Talkdesk

APRIL 25, 2017

The new app marketplace was designed with customers in mind at every step, giving contact center admins more power than ever to customize and manage their contact center technology. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. Grow – Business Intelligence & Analytics.

Contact Center Software 40

Contact Center Software Contact Center B2C Call Center 40

NobelBiz

OCTOBER 24, 2023

Customer Journey Maps are the compass for contact centers, guiding them to meaningful touchpoints, personalized channels, and countless opportunities to enhance customer experiences and drive operational excellence. Join us for an insightful conversation with Kevin Daly, the mastermind behind Value Ad and the innovator of Bestpair.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

Talkdesk

OCTOBER 19, 2017

Companies that see the opportunity to gain an advantage through their contact center will continue to think of creative new ways to improve their own customer interactions and competitors will be forced to match them or begin losing customers. The same is true about contact center software.

Meeting 40

Meeting Contact Center Contact Center Software Innovation 40

VDS

SEPTEMBER 17, 2020

There are many innovative ways to improve the experience for both your employees and customers. In the agent space, no one is more impacted by dated contact center software than the call center agents. Agents need accurate, accessible information from reliable and efficient systems.

Virtual Agent 52

Virtual Agent Customer Service Self Service Contact Center 52

Call Experts

OCTOBER 5, 2023

On-Premises : Cloud-based contact centers offer flexibility and scalability, while on-premises solutions provide more control. Integration Capabilities : Ensure the contact center software seamlessly integrates with your existing CRM, ticketing system, and other relevant tools.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

NobelBiz

DECEMBER 11, 2023

If you’re navigating call center management challenges, our article, ‘How to Manage a Call Center Efficiently ,’ offers insights from top leaders. Covering efficient people management, innovative approaches, and organizational readiness, it’s a must-read for optimizing your call center.

Call Flow 105

Call Flow Customer Experience Contact Center Call Center 105

CSM Magazine

AUGUST 16, 2024

For example, cloud-based contact center software enables agents to handle calls, emails, and chats from a single platform, while help desk systems help track and manage customer inquiries. The cloud empowers businesses to adapt, scale, and innovate, ensuring they can meet the ever-evolving needs of their customers.

Omni-Channel 52

Omni-Channel Customer Service Self Service e-support 52

NobelBiz

FEBRUARY 23, 2023

This technology makes communicating with consumers easier for both small and big contact centers. Both CCaaS and CPaaS are cloud-based services that attempt to make businesses’ lives easier by simplifying and innovating their communication networks, and it may be perplexing to differentiate between the two.

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52