11 Customer Service Metrics to Start Measuring
GetFeedback
AUGUST 16, 2018
But when it comes to service quality, how do you measure where you really stand with customers? Here’s a look at the top 11 customer service metrics you should start measuring today. Of course, speed matters, but if a speedy answer doesn’t help, they’ll leave more frustrated than they were before. How do you measure it?
Let's personalize your content