BlueOcean

OCTOBER 21, 2024

Calculating Lifetime Customer Value Obviously, the full impact of losing customers isn’t as simple as the loss of one particular sale or the associated make-good. Of course, the effects of a customer loss can extend far beyond those that are simple to quantify.

Lifetime Customer 156

Lifetime Customer Poor Customer Service Social Media Customer Retention 156

InMoment XI

FEBRUARY 12, 2025

For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. This could result in increased sales and more reviews (if you play your cards right), helping you attract even more new customers.

Tips 221

Tips Feedback Retail Social Media 221

ShepHyken

MARCH 17, 2021

They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. Of course, he was joking. Here are five ways to show you care more about your customer than the sale : Help the customer, don’t sell the customer. What company doesn’t want that?

Sales 173

Sales How To Customer Service Training Customers 173

Kerry Bodine

NOVEMBER 30, 2020

Save $200 on our self-directed online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. Use code CYBER500 at checkout. Use code CYBER200 at checkout.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. Don’t turn it into a sales pitch. While it’s great to send personal notes, of course, it’s possible to get creative. Of course there are times like a first purchase or a renewal. Thank you for the thank yous! Try these methods: 1.

How To 372

How To Airlines Social Media Course 372

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Training Case Study 107

InMoment XI

OCTOBER 28, 2021

Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive. And of course, Customer Care is the safety net if something goes wrong along the way. Every Team Owns Part of the Customer Experience.

Airlines 370

Airlines CRM Government ROI 370

Experience Investigators by 360Connext

DECEMBER 10, 2024

A great customer experience will lead to benefits in other business areas, like fewer calls to the customer success team or a shorter sales cycle. The CX Value Chain: Online Course | LinkedIn Learning Linking Customer Experience to Business Outcomes. View the Course on LinkedIn Learning Showcase efficiency gains.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

InMoment XI

OCTOBER 17, 2024

Education Questions How satisfied were you with the quality of the instruction and course materials? On a scale of 1-10, how would you rate the level of support provided to you throughout this course? Would you recommend this course to others interested in the subject? How likely are you to recommend our dealership to others?

Feedback 195

Feedback Effort Score Survey Customers 195

C3Centricity

OCTOBER 22, 2020

More clothes stores are shut down than any other category because sales have gone online. Both of these trends have been further exacerbated by the pandemic of course. Retailers need it to deliver products of course, but we all seem to have become data mad! We have an insatiable appetite for instant gratification and novelty.

Retail 357

Retail Advertising Course Survey 357

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. You may not work directly in customer service or sales, but you can provide this kind of happiness for your customers. . Online CX Courses. Think about your own experiences as a customer.

Training 197

Training Course How To Healthcare 197

Kerry Bodine

NOVEMBER 28, 2022

Save $500 on lifetime access to our self-directed online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. As the name implies, this course focuses on how to create experiences that drive business results and deliver real ROI. Use code CYBER1000 at checkout. Use code CYBER500 at checkout.

Training 24

Training Customer Journeys Sales Course 24

Experience Investigators by 360Connext

JANUARY 7, 2025

Of course, these wont happen overnight. The most successful CX teams align every department around the CX mission and foster collaboration across marketing, sales, support, and technology teams to ensure consistent CX. The Core Elements of a CX Strategy A well-built CX strategy involves a few critical elements.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Kerry Bodine

NOVEMBER 28, 2022

Save $500 on lifetime access to our self-directed online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. This offer is open to anyone currently enrolled in our Customer-Powered Profits online course. Use code CYBER500 at checkout. Save $200 on six months of group coaching.

Customer Journeys 24

Customer Journeys Sales Course Training 24

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Training 100

Training Sales Roadmap Culture 100

InMoment XI

DECEMBER 30, 2021

This way you can drive business alignment and action for your sales, success, and marketing teams. Of course, there will be many more opportunities to learn more in the new year! One of the strategies Pfeifer explained is to have a single-account view of feedback in a customer relationship management (CRM) dashboard.

Strategy 370

Strategy Touchpoint Metrics Customer Journeys 370

Experience Investigators by 360Connext

JANUARY 14, 2020

They must decide what learning path is meaningful for them, even before they learn anything from that course. I would challenge the teachers and content creators among us to consider emotion in their course descriptions, course content and follow-up communications for learners. Customers also make decisions based on emotions.

Course 244

Course Training Technology Brands 244

Steve DiGioia

AUGUST 31, 2020

I can do without the kissing-up just for him to make the sale. I can do without the latest gadget that others “just have to have” The only things you “have to have” are food, a roof over your head (security), your health, and of course your family. How the heck does he know “my style”? I can do without these things too….

Sales 246

Sales Video Course Connections 246

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 101

Sales Strategy How To Telecommunications 101

ECXO

APRIL 18, 2024

Another time, he had to mediate between a frustrated customer and an indifferent sales representative who had sold the customer a product that didn’t meet their needs. His desk mate, a giraffe named Gina who worked in the sales department, began to notice the difference in Jose’s interactions with customers.

Customer Experience 314

Customer Experience Customer Centricity Chief Customer Officer Culture 314

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. We are so happy to have you join us for today’s session, “How to grow sales by delighting customers.”

Sales 111

Sales Social Media Customers Multi-Channel 111

Kerry Bodine

APRIL 25, 2019

As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements.

Consulting 229

Consulting Video Course System 229

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Feed this data back into your product roadmap and to your sales team. It’s an extra handy thing to add to their sales playbook.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. When customer expectations are set and met by your sales and service teams, customers are generally happy. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sports 103

Sports Sales Strategy Net Promoter Score 103

C3Centricity

SEPTEMBER 14, 2020

A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. They concluded by saying that those retailers who had already invested on online sales would fare better than those forced into it by the pandemic. Am I being naive?

Retail 299

Retail Apparel Trends Transportation 299

TechSee

JUNE 16, 2022

Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

MARCH 5, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. This could be data like demographics, sale history, website visits, and more.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

Experience Investigators by 360Connext

AUGUST 31, 2021

Of course it depends on your industry and your relationship with the customer and many other factors. To be clear, the goal here is not to try re-secure THIS sale. When I talk with folks about customer feedback, one thing I often hear is “What questions should we be asking customers?”

Feedback 380

Feedback Customers Loyalty Measurement 380

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Did the title about data make you curious?

Data 312

Data Retail Analysis Analytics 312

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric? Marketing and sales are the primary focus. They track sales, revenue, EBITDA, and profits, among other health measurements. If you’re not collecting any feedback, of course, that’s a good place to start.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Comm100

DECEMBER 16, 2024

Imagine the following scenario: A student at a university needs help registering for a course. The chatbot quickly identifies the students program, checks course availability, and guides them through the registration process step by step. Businesses can better forecast and control costs, directly contributing to profitability.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

C3Centricity

APRIL 3, 2019

Say what your total budget is, how much you spend on advertising and promotions and what impact that has had on sales, in total. I know it takes a lot more than these two actions to impact sales, but as I said, keep it simple. With our current sales growth of SSS, that works out at approximately TT%. HOW’S THE COMPETITION DOING?

Marketing 277

Marketing How To Advertising Brands 277

Steve DiGioia

MARCH 25, 2020

Politicians bicker about what’s the best course of action and how much financial support to give each American. If you feel you need a refresher course, here are links to my complete blog post archive. I realize the world doesn’t need more stories from me when they’re more focused on the virus. So, what should I do? What should we do?

Hotels 262

Hotels Course Leadership Financial 262