InMoment XI

MARCH 23, 2025

It pulls data from touchpoints like social media, chatbots, emails, customer feedback, customer relationship management (CRM) tools, and interactions with customer support, marketing, and sales teams, providing insights into customer intent, sentiment, pain points, and patterns. Are they in the same industry?

Data 195

Data Touchpoint Effort Score Chatbots 195

Kustomer

SEPTEMBER 1, 2023

For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. What Are the Benefits of Switching to a Modern CRM for Financial Services?

CRM 91

CRM Financial Chatbots Omni-Channel 91

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Report System 96

Optimove

MARCH 19, 2025

Guide to Advanced Customer Segmentation Download Now >> FDJ Uniteds MarTech Transformation to Positionless Marketing Rachel Parker and Georgi Pepelyankov (FDJ United) shared how Optimove helped them transform their CRM strategy to Positionless Marketing, streamlining global marketing efforts and achieving measurable uplift in performance.

Connections 52

Connections Marketing CRM Banking 52

InMoment XI

SEPTEMBER 9, 2024

Customer experience consultants, like the experts at InMoment, can help you craft experiences that turn customers into brand advocates, increasing their lifetime value and positively impacting your bottom line. What to Look for in a Customer Experience Consultant? Regular Meetings and Reporting: Ongoing communication is key.

Consulting 195

Consulting Customer Journeys Customer Experience ROI 195

InMoment XI

OCTOBER 4, 2024

CXM vs CRM: How They Differ? It’s easy to think of CXM and customer relationship management (CRM) as the same processes because they both offer a better understanding of customers through data. But, they have a few key differences as they address different aspects of the customer’s interactions with the brand.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Optimove

MARCH 6, 2025

Leveraging Technology and Data Advanced CRM systems and data analytics, like Optimoves AI-powered customer modeling , help brands track and predict customer behavior to adjust campaigns dynamically based on individual preferences and journey stagesdelivering more personalized and effective marketing. #7.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

AskNicely

MARCH 16, 2017

Add to that, the fact that the data often ends up siloed in reports that then need to be imported into your CRM or automation platform to be of any significant use. If you want a one-on-one demo of how AskNicely works with HubSpot, jump online with one of the team – You can book a time here.

NPS 150

NPS Survey Net Promoter Score Course 150

Optimove

FEBRUARY 1, 2024

Guide to Advanced Customer Segmentation Download Now >> CRM Lightning Talk # 2 – Euro 2024 Playbook: Win It All Without a Ball This pivotal talk, led by Jonathan Collins , Strategic Services Team Leader, is crucial for anyone interested in understanding the power of the 2024 UEFA European Football Championship in your CRM marketing plan.

CRM 69

CRM Sports Consulting Data 69

Optimove

MARCH 11, 2025

AI enables brands to deliver the same tailored experiences to millions of customers simultaneously. Here’s how: Customer Segmentation : AI-driven models categorize customers based on behaviors, purchase history, and preferences, allowing brands to tailor their messaging and offers.

Trends 52

Trends Social Media How To Analytics 52

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

Self Service 109

Self Service CRM Customer Retention Customer Journeys 109

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Tips 195

Tips Management Social Media Hotels 195

Optimove

APRIL 8, 2019

By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, Optimove enables businesses to maximize customer engagement, loyalty, spend and lifetime value. CRM Marketing Manager, Adore Me. growth in the number of active customers.”. Head of CRM, Stitch Fix.

CRM 40

CRM Customer Retention Culture System 40

Optimove

JUNE 24, 2019

By automatically personalizing, executing and evaluating a complete system of customer-data-driven campaigns, Optimove enables businesses to maximize customer engagement, loyalty, spend and lifetime value. CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Director of Digital Marketing & CRM, Paul Stuart.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

InMoment XI

NOVEMBER 15, 2023

Data sources may include customer feedback, website analytics, CRM systems, and more. Ensure that you collect both quantitative and qualitative data, as this provides a well-rounded view of your customers’ experiences. Who Needs Customer Experience Analytics? Take this quiz to get started! Sources: Sinch.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. Most people already use software to manage their customer information and run marketing campaigns. What is the size of your customer base?

NPS 150

NPS Software Net Promoter Score Survey 150

Optimove

JUNE 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: The rapid growth of the iGaming sweepstakes industry offers marketers a huge opportunity to gain market share. Key Takeaways: Optimove is expanding its CRM marketing solutions to the rapidly growing iGaming sweepstakes sector.

CRM 52

CRM Company Marketing Sports 52

Method:CRM

JULY 29, 2022

To provide the best customer experience, you need the right tools behind you, like customer relationship management (CRM) software. But with all the options available, which one is the best CRM for customer service? Read on for the best CRM tools for customer service in 2023 and beyond!

CRM 52

CRM Customer Service Self Service Knowledge Base 52

Comm100

OCTOBER 30, 2020

LivePerson’s customer service chatbot includes web messaging, social messaging, voice to messaging and email messaging, among others. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools. Schedule a demo or consultation call.

Chatbots 147

Chatbots Technology Social Media ROI 147

Thematic

MARCH 30, 2025

Collecting and Integrating Customer Data Every data-driven decision starts with collecting the right information. That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. Curious what your customer data is really saying?

Customer Insights 62

Customer Insights Data Analytics How To 62

Optimove

NOVEMBER 25, 2018

Optimove is used by 300+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix. Marco Tiso.

CRM 76

CRM Customer Centricity Customer Retention Culture 76

Comm100

NOVEMBER 13, 2022

“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. Taking this idea even further Comm100 offers Agent Assist, which uses AI to deliver agents omnichannel insights as agents respond to customers. Headquartered: San Francisco, California, United States.

Tools 238

Tools Customer Service Tips Omni-Channel 238

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix.

Engagement 72

Engagement Marketing Multi-Channel CRM 72

Comm100

JANUARY 29, 2021

LivePerson’s customer service chatbot includes web messaging, social messaging, voice to messaging and email messaging, among others. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools. Schedule a demo or consultation call.

Chatbots 135

Chatbots Technology Social Media ROI 135

Optimove

DECEMBER 17, 2024

The Guide to Advance Customer Segmentation Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimoves customer base. For more insights on how to boost player loyalty, contact us to request a demo.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

BirdEye

DECEMBER 30, 2024

“When customers enter our system, they’re mapped to our CRM systems to automate responses at various intervals in their journey. Mortgage businesses that have a strong customer segmentation process can tailor campaigns, choose the right platforms, and allocate resources effectively. Watch a free demo to learn more.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

Optimove

APRIL 6, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. growth in the number of active customers.”. Head of CRM, Stitch Fix.

Data 69

Data Marketing CRM Customer Centricity 69

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. To see Totango’s Composable Customer Success platform in action, request a demo today.

Innovation 92

Innovation Video CRM Customer Success 92

TechSee

JANUARY 24, 2019

Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business. This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo.

Video 141

Video Contact Center Call Flow Financial 141

Kustomer

FEBRUARY 17, 2021

A CX organization must develop a productive environment, with a proper CRM system, to make agents more effective and efficient. Effectiveness means your agents do a better job of servicing your customers, delivering on ever-growing consumer expectations. Request a demo here.

Average Handle Time 66

Average Handle Time CRM How To Knowledge Base 66

SurveySensum

DECEMBER 18, 2024

Absolute Method Absolute NPS refers to the straightforward calculation of NPS based on the percentage of promoters, detractors, and passives without comparing it to any external benchmark or industry standard. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Relative NPS: Whats a Good NPS Score?

Net Promoter Score 52

Net Promoter Score NPS Effort Score Survey 52

ViiBE Blog

AUGUST 25, 2021

How can you measure customer satisfaction? CRM , Customer experience. Once you’ve acquired a grasp of the levels of the satisfaction of your customer base and the expectations they hold towards your business, try not to just match their standards – rather boost your everyday operations to go beyond and surprise them.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

SurveySparrow

JANUARY 22, 2020

Finding a customer success executive nescient of a platform like Gainsight would be quite a task, that’s how popular the customer success software is! The tool provides definitive customer success solutions supported by a repository of features. Free Demo available. Free Demo Available. Free Demo available.

Software 72

Software Customer Success Analytics CRM 72

Kustomer

APRIL 27, 2021

Your live agents will actually have insights into what their potential customer is interested in, how long they’ve been a loyal customer, and utilize templated responses within the system to help respond faster to multiple customers asking for similar things. The same can happen with phone calls. Connect With Kustomer.

Abandon Rate 111

Abandon Rate e-support Chatbots CRM 111

Alliance by IFS

FEBRUARY 14, 2019

While 23% of companies already use chat bots, are you prepared for this next generation of customer service? Currently, chat bots are not suited to handle all customer interactions but are rather programmed to handle simple verbal or text requests of customers based on a set of questions and answers they are assigned.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

Optimove

AUGUST 19, 2024

Customer Engagement Solution for LiveOps & Monetization In the realm of social gaming, where every interaction counts, achieving synergy across your Acquisition, LiveOps, Monetization, and CRM teams is essential. Leverage AI to discover untapped potential in your customer base as well as optimize your marketing strategy.

Retail 52

Retail CRM Groups Measurement 52