LoyaltyPlus

AUGUST 4, 2017

To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. CRM solutions are not just a nice-to-have, but a necessity in a world where customer retention is of prime importance. Take your CRM with you and Go Web. Bridging the gap. Get the unfair advantage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

InteractionMetrics

FEBRUARY 20, 2025

This not only boosts customer satisfaction but also enhances employee morale and engagement. Equip staff with the necessary technology to address customer issues efficiently. A robust CRM system or AI-driven support tools can streamline interactions and improve resolution times.

NPS 52

NPS Net Promoter Score Strategy How To 52

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Turning Feedback into Action Customer feedback is invaluable, yet it holds no value without implementation.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!,

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Gamification has become an almost integral part of every learning and training program.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

SurveySensum

SEPTEMBER 15, 2023

Compatibility with CRM systems, email platforms, and other essential tools is crucial. Customization Options: A good tool allows you to create tailored surveys and forms. It allows you to create surveys for customer and product experiences, including NPS, CES , CSAT, VOC, and more, using its customizable templates in a few minutes.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

OCTOBER 12, 2023

Here’s a customer review on this limitation. Limited Integrations Integration of feedback management platforms with different CRM and data analytics tools is a must. Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

NobelBiz

MARCH 31, 2022

This customer relationship metric illustrates the quality of service that customers receive by measuring how often their issues are resolved at the first point of contact. Typically supported with a CRM or Case Management application. But the hope’s is not lost altogether.

First Call Resolution 52

First Call Resolution Call Center Culture Gamification 52

SurveySparrow

MARCH 19, 2021

But I’m still seeing customers going away every month, damn it.” . “We The complete team is doing their best to keep our customers satisfied. But without the right tools, it’s impossible to achieve our customer retention targets.” This is one of the best all-in-one customer support tools you’ll find in 2021.

Tools 52

Tools Social Media CRM Customers 52

Retently

APRIL 5, 2024

A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching. This highlights the importance of customer retention for business growth. This feeling of being recognized for their loyalty encourages customers to make repeat purchases.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. Flexible: Check to see if the tool is agile in nature and can be customized to suit your workflow, especially if you are a start-up. Best Features This tool offers custom reports and dashboards.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. Pros Easy to use.

Feedback 52

Feedback Tools Management Knowledge Base 52

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Develop and enhance your knowledge base and resources available to agents to help them better resolve customer questions and challenges. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

MARCH 23, 2022

How many steps do agents have to do to process a customer? Would the solution benefit from a unified CRM? This includes for examples, ERP and CRM software and also salaries for agents hired to handle contact center call peaks are also to be included. How is each step prioritized?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Magellan Solutions

MARCH 3, 2021

Customer service is not an add-on anymore. Competitive customer service support is a smart way to achieve customer retention. Sectors where CRM is a core service include: BFSI. For CRM, there is a clear spike in the use of Artificial Intelligence (AI), chatbots and deep learning. Gamification.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Optimove

NOVEMBER 25, 2024

In 2025, the focus will be on creating a unified, holistic customer experience across all channels, ensuring seamless transitions and context continuity. This involves leveraging CRM platforms to manage cross-channel customer journeys, using AI to determine the best channel and timing for each interaction.

Trends 108

Trends Technology Tips Marketing 108

SurveySensum

NOVEMBER 22, 2024

Promoter.io, (also known as CheckMarket) another Qualtrics competitor, is actionable customer feedback and predictive experience management software. It is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. So you can push your business forward.

Multi-Channel 52

Multi-Channel NPS Analysis Analytics 52