Vonage

OCTOBER 22, 2015

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. CRM with Computer Telephony Integration (CTI). Wireless and mobile. How to build a culture of customer service excellence.

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

JUNE 22, 2016

The conference was everything about CRM (customer relationship management). So, what does improv have to do with CRM and business? After listening to what the customer wants, acknowledge them, which is the Yes. Let’s say I contact my wireless phone provider. It had to do with improvisational acting. That’s the Yes.

Meeting 84

Meeting Wireless CRM Conference 84

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? Eventually, I created something I now refer to as The 3 Common Customer Personality Types. What attributes does he have?

Training 151

Training Customer Service How To Employee Engagement 151

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. In 2013, the bank started to develop a call center and customer service training program with a Philippine company.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. In 2013, the bank started to develop a call center and customer service training program with a Philippine company.

Call Center 52

Call Center Company Telecommunications Banking 52

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130