Optimove

JANUARY 20, 2025

Key takeaways: OptiLive is a new solution designed to empower sportsbook operators to execute CRM-powered live sports marketing at scale. Part of Optimoves Expanding CRM Marketing Capabilities OptiLive is part of Optimoves broader suite of CRM marketing tools for iGaming and sports betting operators.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

OCTOBER 22, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post offers marketers key insights into leveraging CRM data to tailor rewards based on customer behavior and enhance engagement. By using CRM data, businesses can create personalized rewards that truly connect with their audience.

CRM 52

CRM Meeting Data Strategy 52

ECXO

FEBRUARY 3, 2025

Example: A prospective customer requests a demo of your service. The reactive team takes several days to respond, by which time the competitor has already provided a demo and a proposal. Actions You Can Take: Implement a robust CRM tool like Salesforce, HubSpot, or Zoho to centralize customer data.

Sales 263

Sales Customer Experience e-support Examples 263

ECXO

MARCH 6, 2025

Most B2B companies have vast amounts of customer data spread across CRM systems, support ticket databases, ERP platforms, websites, and more. For example, implementing a customer data platform or upgrading the CRM can help consolidate information about customer interactions, transactions, and preferences into one unified profile.

B2B 339

B2B Customer Journeys How To Effort Score 339

Calabrio

MARCH 25, 2025

HubSpot HubSpot is a leading customer relationship management (CRM) provider. CRM integration for customer data management. Integration: Verify that the software integrates seamlessly with your existing CRM, helpdesk, and other business systems. Action planning and case management for closed-loop feedback.

Software 130

Software Customer Journeys Tools Contact Center 130

Comm100

DECEMBER 16, 2024

Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI. Request a demo today Request Demo Enhanced Agent Productivity and Satisfaction We often forget just how many tasks support agents juggle on a daily basis.

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Request a demo today Request Demo 5.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

DECEMBER 17, 2024

These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. Schedule a demo today to see how InMoments platform can set your customer experience manager up for success! The most important of these tools is a customer experience platform.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

TechSee

DECEMBER 3, 2024

Imagine a customer pointing their smartphone camera at a tangled router setup, your AI agent visually identifying the issue, offering clear instructions to resolve it in real time, then confirming the resolution by running a backend speedtest, and logging the entire interaction in your CRM platform. Schedule a demo now!

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Customer Satisfaction 124

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

CRM 52

CRM Meeting Marketing Tips 52

InMoment XI

NOVEMBER 26, 2024

The map helps the company tailor content to each stage, such as blog posts and webinars for the awareness stage, product comparisons during the consideration stage, and free trials or demos for the decision stage. It is useful for diagnosing current inefficiencies and identifying areas for improvement.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Comm100

NOVEMBER 23, 2021

Comm100 Live Chat stores previous conversations from every one of your channels together (and connects it with your CRM – more on this in the next point), so that your agents always have the customer info they need at hand. Integration with your CRM. Read More: 3 Ways to do More with Customer Experience Personalization.

Chatbots 246

Chatbots Customer Experience Multi-Channel CRM 246

AWS Machine Learning

MARCH 14, 2025

In this post, we create a computer use agent demo that provides the critical orchestration layer that transforms computer use from a perception capability into actionable automation. This demo deploys a containerized application using AWS Fargate across two Availability Zones in the us-west-2 Region.

Groups 124

Groups Sports CRM Tools 124

InMoment XI

NOVEMBER 18, 2024

Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data. See what InMoment can do for you by scheduling a demo today! Open-ended questions can be used in surveys, customer interviews, and focus groups. References HubSpot. Consumer Trends Report. ( [link] ).

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. For more insights on customer engagement, contact us to request a demo. SMS vs. email) reduces disengagement by 30%.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Optimove

APRIL 6, 2023

Believe it or not, many CRM marketers today still use manual tools like Excel to manage their campaigns. To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. Worst of all? It’s prone to human error.

CRM 98

CRM Marketing Telecommunications Analytics 98

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Conversational AI Platform.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Kustomer

SEPTEMBER 1, 2023

Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and interactions. Financial services organizations can leverage a CRM to track customer transaction histories and lifecycle stages.

CRM 91

CRM Financial Chatbots Omni-Channel 91

Vonage

FEBRUARY 26, 2019

You and your customers get the advantage of truly personalized conversations—regardless of location, device or channel—and you can use Einstein AI analytics to optimize all your CRM, across all channels. You can see how it all works on March 7th, during a live 30-minute demo.

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

Kustomer

MAY 19, 2022

They poured their collective expertise into the next evolution in customer service – the Kustomer CRM – a CRM for customer service designed to work with the messaging apps people use most–all of them. The Kustomer CRM works across all the channels your customers use like phone, email, chat, SMS, and of course, messaging.

CRM 92

CRM Communication Retail Video 92

GetFeedback

FEBRUARY 12, 2019

You can also view responses in Salesforce, so you can layer it on top of CRM data and take action on feedback. Check out our demo video to see SMS Invitations in action. Contact us for a demo and pricing. Ready to see SMS Invitations in action? When should you use SMS Invitations? Read more with our SMS surveys guide.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

InMoment XI

NOVEMBER 22, 2024

InMoment helps you break free of silos by connecting experience data with CRM systems, ticketing platforms, or project management tools. See how InMoment can elevate your CX efforts by scheduling a demo today! Integration Capabilities: The user feedback tool should integrate with existing systems for smooth and seamless workflows.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Report System 96

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. However, using CRM systems and customer analytics, businesses can track customer behavior and tailor interactions to their specific needs.

B2B 375

B2B Strategy Customer Experience Customer Journeys 375

InMoment XI

OCTOBER 29, 2024

Custom Integrations The right customer loyalty software should also integrate with your existing CRM, POS, and other key systems. Schedule a personalized demo today to see how you can keep customers coming back! Custom integrations enable you to build a unified customer view so that you don’t miss out on anything essential.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

GetFeedback

OCTOBER 30, 2018

Responses are also disconnected from their CRM platform, making it impossible to take proper action. Check out our demo video to see GetFeedback for Salesforce Chat in action. Contact us for a demo and pricing. Even worse, some companies aren’t collecting feedback at all. Scary, huh? Want to learn more?

Survey 103

Survey Feedback Omni-Channel Knowledge Base 103

Calabrio

MARCH 4, 2025

Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) Salesforce Service Cloud : Service Cloud is a contact center solution built directly into Salesforces leading CRM. are necessary to create a seamless flow of information.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

Calabrio

MARCH 5, 2025

That’s why an integrated solution matters: it centralizes data from sources such as CRM platforms and customer surveys, offering a holistic view of your contact center operations. Request a demo today and see how we can supportand accelerateyour journey contact center excellence.

Contact Center 130

Contact Center Call Center Average Handle Time Customer Satisfaction 130

Comm100

NOVEMBER 10, 2021

Examples of goals for chatbots include: Providing 24/7 support Driving revenue by proactively alerting customers to sales and discounts, qualifying customers, and booking demos. This will help to guide your expectations and set targets throughout chatbot deployment. It’s also possible for chatbots to achieve more than one goal at a time.

Chatbots 245

Chatbots Customer Service Social Media CRM 245

Comm100

DECEMBER 2, 2021

With CRM integration, live chat also enables financial services organizations to pull additional CRM data to the agent console – from loan history to mortgage status. With all previous chat history data at hand, support agents can focus on resolving customer issues than rather data collection.

Financial 246

Financial Trends Customer Experience Omni-Channel 246

Calabrio

APRIL 11, 2025

Technology proficiency: Ensure agents can confidently navigate the essential tools, including logging into systems, using the basic functions of the CRM, handling contacts through the communication platform (phone, chat, etc.), The stakes have never been higher. Recent estimates suggest that a staggering $3.8

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Comm100

JANUARY 20, 2022

Better still, look for an omnichannel platform that offers various CRM integrations so your agents have access to even more information, empowering them to offer even more helpful support. . To find out if Comm100 Omnichannel Customer Engagement is the right platform for you, book a personalized demo with us.

Omni-Channel 246

Omni-Channel Customer Engagement Engagement Chatbots 246

Optimove

FEBRUARY 6, 2025

For more insights on how to keep players engaged after the Super Bowl season, contact us to request a demo. The off-season isnt the time to sit back; its your chance to lock in long-term retention and build deeper customer loyalty. The post 60% of Super Bowl Bettors Should Be Ignored by Sportsbooks appeared first on Optimove.

Sports 75

Sports Tips CRM Groups 75

InMoment XI

OCTOBER 23, 2024

These integrations can include your customer relationship management (CRM) and marketing automation. Schedule a demo today to revolutionize your financial services and boost key business metrics. The software should help banks offer tailored advice and recommendations by analyzing customer behavior and preferences.

Banking 195

Banking Customer Experience Effort Score Financial 195

BirdEye

DECEMBER 28, 2024

They also allow local teams to tag leads accurately and integrate seamlessly with CRM systems to prevent duplication. Watch the Free Demo Now. In addition to building a social media presence, you can streamline marketing operations, integrate with CRM, and monitor your marketing efforts.

Social Media 52

Social Media Software Management Multi-Channel 52

Comm100

NOVEMBER 23, 2022

By introducing channels like Salesforce CRM to an omnichannel platform, you can extend personalization even further. With a connected CRM, agents can have detailed background information about not only each customer, but their organization, industry, and more. Chatbot growth continues.

Trends 246

Trends Customer Service Chatbots Omni-Channel 246