ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. Guest Lifecycle. A customer-experience driven B2C CRM like ENGAGE.cx

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels Management Guest Experience Hospitality 52

CX Centric

OCTOBER 8, 2021

It goes without saying that many organizations have struggled to stay afloat amid this pandemic, this has then forced these organizations to take their Guest Experience seriously in trying to increase their success rate. The first part of the keynote was done by Alec Dalton and the second part was done by Sharon Head.

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Einsteins integration with Salesforces CRM platform ensures that all customer data is centralized and easily accessible.

Tools 52

Tools e-support Customer Satisfaction Travel 52

InMoment XI

JULY 16, 2024

By identifying patterns—such as frequent complaints about room cleanliness during peak seasons—the hotel can proactively address these issues before they arise, ensuring a better guest experience. For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

By identifying patterns—such as frequent complaints about room cleanliness during peak seasons—the hotel can proactively address these issues before they arise, ensuring a better guest experience. For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history.

Tips 195

Tips Management Social Media Hotels 195

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

CSM Magazine

FEBRUARY 19, 2025

Many modern restaurants are now integrating AI-powered CRM (Customer Relationship Management) systems that track customer preferences, dietary restrictions, and past orders. This data-driven approach enables restaurants to offer highly personalized suggestions, ensuring that guests feel valued and understood.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

ShepHyken

AUGUST 1, 2022

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences.

Customer Service 75

Customer Service B2C B2B Guest Experience 75

John Paul

APRIL 10, 2019

In this recent article from Hospitality Technology , we learn about all the different ways that artificial intelligence is improving and streamlining the guest experience at hotels. The article highlights John Paul’s digital expertise and unique CRM. ? Read the full article on Hospitality Tech here.

Hotels 40

Hotels Hospitality Guest Experience CRM 40

ENGAGE.cx

OCTOBER 14, 2015

This index measures the impact of guest experience on performance across every dimension of the brand or property, and it unites the company around one common objective: maximizing guest experience. The index ultimately lets hospitality companies understand how customer experience is driving financial performance.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

Service Untitled

MARCH 20, 2009

Disney is a very interesting company that written about before and I’m hoping to come back from my short trip with some great post ideas.

Guest Experience 40

Guest Experience Exercises CRM Consulting 40

North Highland

SEPTEMBER 16, 2019

The timeshare industry needs to reconsider its value proposition, customer relationship management (CRM) infrastructure, and data strategy to inform a better acquisition process. Customer experience is priority number one. Relying on the old models won’t work, and brands can’t afford to miss opportunities with the younger generation.

Travel 45

Travel ROI Entertainment CRM 45

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 40

Hotels Self Service Tourism Guest Experience 40

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. Enhance guest loyalty : Personalization helps develop a stronger relationship with customers, encouraging them to return for future stays.

Hotels 84

Hotels Hospitality Strategy Marketing 84