ECXO

DECEMBER 25, 2024

Airbnb: Redefining Hospitality Airbnbs growth is a testament to the power of listening to customers. By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry. This two-sided approach to CX has turned Airbnb into a global powerhouse.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

John Paul

APRIL 10, 2019

In this recent article from Hospitality Technology , we learn about all the different ways that artificial intelligence is improving and streamlining the guest experience at hotels. From voice assistants in every room to smart mobile keys, the hospitality industry is pushing boundaries when it comes to AI.

Hotels 40

Hotels Hospitality Guest Experience CRM 40

ENGAGE.cx

OCTOBER 14, 2015

It’s fair to say the hospitality industry aims to welcome guests to its properties the way a host welcomes visitors into his or her home. Greet the guest by name, make them feel like you’re glad they’re there, and try to accommodate their needs the best you can.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Einsteins integration with Salesforces CRM platform ensures that all customer data is centralized and easily accessible.

Tools 52

Tools e-support Customer Satisfaction Travel 52

CSM Magazine

FEBRUARY 19, 2025

Many modern restaurants are now integrating AI-powered CRM (Customer Relationship Management) systems that track customer preferences, dietary restrictions, and past orders. This data-driven approach enables restaurants to offer highly personalized suggestions, ensuring that guests feel valued and understood.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Customer experience is priority number one. Next, the traditional data and technology infrastructure needs replacing.

Travel 45

Travel ROI Entertainment CRM 45

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. It involves strategies like online advertising, branding, loyalty programs, and direct guest engagement. Here are some of the top hospitality marketing trends to watch: 1.

Hotels 84

Hotels Hospitality Strategy Marketing 84