InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

ENGAGE.cx

SEPTEMBER 23, 2015

You jump online to check out the availability with your favorite hotel company at your targeted destination. The staff greets you by name, assures you your corner room is ready, and offers to make you VIP reservations at the hotel restaurant, complete with two complimentary drink vouchers. Guest Lifecycle.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

CX Centric

OCTOBER 8, 2021

It goes without saying that many organizations have struggled to stay afloat amid this pandemic, this has then forced these organizations to take their Guest Experience seriously in trying to increase their success rate. How can companies like Marriott prioritize tech investment to drive guest engagement?

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Einsteins integration with Salesforces CRM platform ensures that all customer data is centralized and easily accessible.

Tools 52

Tools e-support Customer Satisfaction Travel 52

John Paul

APRIL 10, 2019

In this recent article from Hospitality Technology , we learn about all the different ways that artificial intelligence is improving and streamlining the guest experience at hotels. The article highlights John Paul’s digital expertise and unique CRM. ? Read the full article on Hospitality Tech here.

Hotels 40

Hotels Hospitality Guest Experience CRM 40

LoyaltyPlus

JUNE 12, 2022

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. when compared with February 2021.

Hotels 40

Hotels Self Service Tourism Guest Experience 40

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is currently live across 25 countries at Marriott brands including W Hotels, The Ritz-Carlton, St.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

ShepHyken

AUGUST 1, 2022

Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences.

Customer Service 73

Customer Service B2C B2B Guest Experience 73

ENGAGE.cx

OCTOBER 14, 2015

Greet the guest by name, make them feel like you’re glad they’re there, and try to accommodate their needs the best you can. Accomplishing this is a lot easier with a houseguest than at a multi-room hotel or resort. The index ultimately lets hospitality companies understand how customer experience is driving financial performance.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. The timeshare industry needs to reconsider its value proposition, customer relationship management (CRM) infrastructure, and data strategy to inform a better acquisition process.

Travel 45

Travel ROI Entertainment CRM 45

BirdEye

FEBRUARY 18, 2025

The right hospitality digital marketing approach, whether through engaging social media marketing, personalized email campaigns, or exceptional guest experiences, can turn a one-time visitor into a loyal customer. With a small team, they needed an efficient way to monitor reviews, respond to feedback, and attract new guests.

Hotels 84

Hotels Hospitality Strategy Marketing 84