CRM ROI Wireless 
TechSee
JUNE 16, 2021
The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting.
Pointillist
AUGUST 26, 2019
Link NPS with Operational Data Voice of the Customer programs yield far more significant insights when VoC data is combined with operational data residing in CRM, POS, billing, fulfillment and other internal systems. VoC leaders, for example, often have a difficult time obtaining budget increases because they can’t show a quantitative ROI.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
Answer Dash
APRIL 17, 2020
Your CRM system is a valuable tool here as it already contains a record of your interactions with each customer to date. CX management should be viewed as a long-term program which will deliver long-term results, and it’s likely that these will grow steadily over time rather than offering immediate ROI.
Ecrion
JUNE 18, 2018
can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”
Ecrion
JUNE 18, 2018
can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”
Expert insights. Personalized for you.
251 
Let's personalize your content