Calabrio

JANUARY 6, 2016

As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. Prediction #2: Virtualization will break down the “walls” of the contact center. Prediction #3: Self-service is the key to success.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Tricia Morris

OCTOBER 19, 2015

CRMUG Summit 2015 landed record-setting attendance numbers recently with Microsoft Dynamics CRM users across sales, marketing and service converging to share use cases, tips and successes in their areas of expertise. Service is a Growing CRM Investment. Read more about the success nTelos Wireless has realized in customer service here.

Self Service 40

Self Service Wireless Customer Service CRM 40

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. For the telemarketing side, the company wanted to take advantage of the sophisticated CRM marketing expertise of its subcontractor.

Call Center 81

Call Center Company Telecommunications Banking 81

CSM Magazine

APRIL 14, 2023

The BigChange job management system incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence. ” CDC Draincare multi-skilled engineers are equipped with mobile devices running a BigChange app that synchronises in real-time with the office.

Wireless 52

Wireless Customer Relationship Management CRM System 52

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

FEBRUARY 24, 2021

Her clever system-based solution had the twin advantage of setting up an accessible work queue within the company CRM while also providing MetTel leadership ample reporting data to prove that her initiative was clearly meeting a pent-up customer demand. These restaurants were facing imminent service interruption due to nonpayment.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Guavus

JULY 10, 2018

Both wireless and cable networks need to be rethought in order to handle both the high volume and dynamic swings in traffic. As renown Customer Experience expert Paul Greenberg, author of CRM at the Speed of Light , quotes: “If a customer likes you and continues to like you, they will do business with you.

Analytics 57

Analytics Customer Experience Net Promoter Score Wireless 57

Answer Dash

APRIL 17, 2020

Your CRM system is a valuable tool here as it already contains a record of your interactions with each customer to date. Prior to Qualtrics, he spent his career managing content and SEO for companies with 1,000+ locations in the storage and wireless industries.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Magellan Solutions

MAY 6, 2020

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. For the telemarketing side, the company wanted to take advantage of the sophisticated CRM marketing expertise of its subcontractor.

Call Center 52

Call Center Company Telecommunications Banking 52

Service Untitled

JUNE 24, 2010

In case you aren’t aware, Sennheiser is a major manufacturer of microphones, headphones, and wireless transmission systems. and after a quick email exchange, John was nice enough to agree to an interview. I know about the company because they make my favorite pair of headphones.

Wireless 44

Wireless Customer Satisfaction Loyalty Consulting 44

SurveySensum

JUNE 29, 2023

Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. You can create personalized customer interactions by the following approaches: Integrate the CRM with surveys to track customer journeys , analyze behavior, and understand preferences.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. Many insurance companies already use a Customer Relationship Management (CRM) tool or other data management platform to learn more about their customers. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.”

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Tricia Morris

JUNE 19, 2015

Bill Patterson, Microsoft Senior Director of Customer Self-service Solutions explores the critical role of knowledge and portals in self-service efforts, as well as consistent engagement across channels.

Self Service 40

Self Service Customer Service Chief Customer Officer Wireless 40

Talkdesk

JULY 31, 2017

They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. Well, I think Talkdesk is on the forefront of Unified Communications (UC), and you’re really helping transform UC’s relationship with CRM. What excites you about this partnership?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

They are doing mobile work from a train, and the expectation is that they have wireless connectivity and that they can get service anywhere. Well, I think Talkdesk is on the forefront of Unified Communications (UC), and you’re really helping transform UC’s relationship with CRM. What excites you about this partnership?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

West Monroe

JANUARY 23, 2022

Enrollment and interconnection: DER portfolio and program managers can monitor enrollment and interconnection through customer relationship management (CRM) and DER program application processing platforms. Even so, the final stage of the process—reaching customers—is the hardest part to get right.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

CSM Magazine

FEBRUARY 5, 2021

The cloud-based solution provides a single platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal and this was a key factor in their choice according to Harris.

Wireless 52

Wireless e-support CRM System 52

Bold360

DECEMBER 1, 2016

Without a doubt the biggest mistake is…” Assuming that a CRM solution should be selected prior to building out a comprehensive customer experience strategy. “The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM!

Software 40

Software Customer Experience Company CRM 40

Pointillist

AUGUST 26, 2019

Link NPS with Operational Data Voice of the Customer programs yield far more significant insights when VoC data is combined with operational data residing in CRM, POS, billing, fulfillment and other internal systems. Pointillist AI Provides Actionable Insights to Improve Your NPS Scores 4.

NPS 79

NPS Strategy Net Promoter Score How To 79