Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture. The first step is to create a culture that is focused on customer satisfaction. Suitable Channels for Your Customer Base.

Customer Experience 130

Customer Experience Social Media Self Service Multi-Channel 130

Horizon CX

MARCH 19, 2022

Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. Small wonder then that the ROI of AI is only being reported by 10% of businesses.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

JANUARY 7, 2024

Known as one of the most favored providers of outsourced solutions, the Philippines prides itself in its culture of dedication to quality services and hospitality, coupled with the Filipinos’ natural knowledge of the English language and Western culture, making it a site for top call centers worldwide.

Call Center 52

Call Center Telecommunications Hospitality Sales 52

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Self Service Social Media Financial 40