Magellan Solutions

JANUARY 7, 2024

Known as one of the most favored providers of outsourced solutions, the Philippines prides itself in its culture of dedication to quality services and hospitality, coupled with the Filipinos’ natural knowledge of the English language and Western culture, making it a site for top call centers worldwide.

Call Center 52

Call Center Telecommunications Hospitality Sales 52

Horizon CX

MARCH 19, 2022

Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. Small wonder then that the ROI of AI is only being reported by 10% of businesses.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Comm100

JUNE 30, 2016

Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills. Customer Service Training by ALISON. Culture of Service: New Perspective on Customer Service Relation by edX and Kyoto University.

Customer Service Training 153

Customer Service Training Course Training Customer Service 153

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture. The first step is to create a culture that is focused on customer satisfaction. Suitable Channels for Your Customer Base.

Customer Experience 119

Customer Experience Social Media Self Service Multi-Channel 119

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Hospitality 40

Hospitality Hotels Culture Contact Center 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Self Service Social Media Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Self Service Social Media Financial 40