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5 Top Customer Service Articles of the Week 8-8-2022

ShepHyken

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Then, think about this customer well into the future. Finally, this is an all-the-time consistent effort.

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Customer Service Training: A Quick Guide for Mastering Service Excellence

CSM Magazine

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of September 2, 2024

ShepHyken

Helping Companies & Organizations Create an Amazing Customer-Focused Culture by CXO Magazine This week, we’re starting the Top Five roundup with a Bonus article. Actually, it’s more than an article, it’s an entire magazine devoted to CX. And I’m very proud that that CXO Magazine honored me with a cover story.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

With 15 ideas shared, you’re sure to find something to help you achieve high customer satisfaction scores. BONUS 10 Top International Customer Service Books by Paolo Fabrizio (Customer Service Culture) After reading them, I’m sure that you’ll enjoy great insights and inspiration.