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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!".

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Do You Care About Your Employees?

CX Journey

Beyond Nice," , which you can find in Conscious Company Magazine's Spring 2018 issue - or just click the article name to download the PDF. Imagine the employee experience if that was the case, if leaders cared about employees, their families, and their well-being! The article? Would we view those people as successful?

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7 Top Tips to Create a Customer-Centric Culture 

ijgolding

What all seasoned customer experience professionals know, is that you can have all the tools and methodologies in the world, but if the culture of an organisation does not support your ability to transform the way that organisation behaves, then customer centric transformation may remain a pipe dream.

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Celebrating Tony Hsieh's Contribution to CX

CX Accelerator

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!".

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

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5 Top Customer Service Articles of the Week 7-25-2022

ShepHyken

Here are eleven ways to use email to go beyond typical marketing and sales and to engage and create a better customer experience. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy. CMSWire) Brands seeking to build a customer-obsessed culture need to focus on more than just customers. Quite a bit.

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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.